ibis Schiphol Amsterdam Airport Hotel 3 stars

Staff was friendly and professional, the room was clean and the bed comfortable. My only remark is that when booking online the official site makes it seem that parking is included with a Superior Room, unlike the budget rooms where it is separately listed as an additional expense. I would appreciate more clarity.

During our stay on the last day, two persons of your stuff (the woman on the night shift and a man also on staff), entered in our room around 11 pm, having seen me in the lobby and probably hoping that no one was inside...when discovered that my husband was there, they ran away without explanation or apology. Behind the door hung the do not disturb label and the green label because we did not need the cleaning service.

It was really easy to get to the location with the shuttle bus. Main issue was that all the information about the current covid restrictions were only in Dutch so we had to ask about everything. The information in our room was also only in Dutch. Considering how close it is to the airport, i had expected it to be more used to international travelers. The general ceiling level was quite low so beware if you are 1.90+

Stayed overnight with an early check in after arriving from an overnight flight. Easy check in procedure, comfortable quiet room, access to food for someone with allergies!!

Responsive and helpful staff, dependably clean rooms, affordable prices, convenient airport shuttles and free coffee. I'll keep coming back.

Excellent staff

I stayed 10 nights in this hotel and I can say that it was ok, different from the stay in 2019, which are caused by the restrictions imposed by the anti-Covid measures. The hotel has a very good location, from our point of view, close to the 397 bus station and the airport where the train station is, which helped us in the days when we went to visit different cities in the Netherlands or Belgium. So overall it was a very successful vacation.

We loved staying there. The lady at the counter during the check-in was extremely nice and helpful, she made our day.

Nice welcoming and good rooms

Very friendly welcoming reception, clean room

Enjoyed a glass of wine out front on the pond.

The hotel is a good location from the airport, and the shuttle is convenient, if somewhat infrequent. The hotel bathroom had very few towels, and the room felt a bit cramped, but it was a good value overall for the price. I wish it had been clear when reserving the room that the hotel restaurant was take-away only.

I had again a perfect stay at the Ibis Schiphol Airport. But after many years and maybe more than 20 stays i was completely shocked how i got treated from Iris. There was a problem with my credit card and Iara didn't know what options she have to use it. She ask Iris for help but the answer was "i don't know" while watching on her screen. After a moment Iara walked to the backoffice for a short moment. I had an idea and asked again wjen she returned. In that moment Iris told me i should lower my voice - in a way which is out of the question just a naughtiness because i didn't raised my voice or my tempo i simply tryed to find an option or to find out whats going wrong with my card. I told her that i didn't raised my voice - her answer was "she felt like and she tries to protect her co worker". To protect??? From me??? And that after she refused to help her. At the end i payed cash but the atmosphere was so down and i felt very humilated. After i received my key i sayed sorry for trying everything and asked again for a "sorry" to treat me like that...because i didn't raised my voice. She smiled at my and said she just can say sorry when i feel being treated bad but not for her reaction to me. Unbelievable and unprofessionell. A guest who was standing there at the same time, told me later when we crossed our ways that he was very confused that i didn't freaked out after that experience...and the way i got treated. He says it was like a bad movie to watch the situation. I'm normaly a kind person who knows that the work with many customers can be very difficult and during my stay i met many co workers from your hotel which i know for many years and everyone was nice, friendly and helpful like every time before. For the future i will think very seriously about sending my customers to your hotel...because no one deservers such a treatment...out of nothing!! Iara was the whole time friendly and i was sorry for her.

It is a safer place to be during coronavirus pandemic situation. Do not waste going anywhere else. This is where you want to be if you want to be safe. Masks are a must. Place is cleaned and sanitized often. Rooms are desinfected every day

Conveniently located, always friendly people at the reception, bar open, takeaway food due to covid19 but always a good stay. In the morning take the shuttle bus to Schiphol airport only a couple of minutes away and you fly away....