ibis Schiphol Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 4,489 reviews

Best price
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ibis Schiphol Amsterdam Airport - Image 1
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Schipholweg 181, 1171 PK BADHOEVEDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE hotel certified by Bureau Veritas

  • Park, Sleep & Fly package on offer

  • Direct 20-minute bus ride to the city centre

  • Complimentary airport shuttle

  • Buffet restaurant for breakfast, lunch and dinner. 24/7 take away shop in the lobby.

Our accommodation(s)

Hotel location

ibis Schiphol Amsterdam Airport

Schipholweg 181
1171 PK BADHOEVEDORP
Netherlands

GPS:52.325325, 4.795116

Telephone
Fax +31 20 657 0199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,489 reviews

TripAdvisor Rating  3.5/5  5,194 reviews

OK but not great

Customer review rating 3.0/5

Gary B. Couples - Confirmed reviews ALL

No cups to be found in the room. Booking.com evidently didn't get my desires right. Motel had one guest instead of two. Not sure what went wrong.

Dear Gary, thank you for taking the time to share your experience with us. We are pleased to hear that you found our cleanliness standards satisfactory and that our commitment to sustainable development resonated with you. However, we regret that the absence of cups and a coffee maker in your room affected the comfort of your stay. While not all rooms come equipped with these amenities, we are always ready to accommodate such requests at reception. Furthermore, we apologize for any inconvenience caused by the A/C controls. Our team is on hand 24/7 to assist with any in-room facilities. We will also take your feedback into consideration to ensure clearer communication regarding amenities in the future. We acknowledge your concerns regarding the booking process through Booking.com. We strive for transparency and ease in all our services, and we regret any confusion experienced. We hope this has not marred your overall perception of our hospitality. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Poor Room quality and Poor customer service

Customer review rating 0.5/5

Sa… Business - Confirmed reviews ALL

I waited 1 hour at the airport for the shuttle bus ! the reception was swamped with 100's of customers from a cancelled flight and I was left to wait until they were all dealt with first. the room was dirty and hot. The aircon did not work I was given a fan but this made little impact. The noise kept me awake all night and when I mentioned this to reception that I was unhappy she just ignored my comments. I will never stay at this hotel again and would not recommend it

Dear Sarah H., Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet the high standards we strive to uphold. While the convenience of our shuttle service is frequently commended, it is disappointing to learn of your extended wait. We extend our apologies for any inconvenience caused. We are truly sorry to hear of the unsatisfactory condition of your room and the issues with air conditioning. Our team is always on hand to address such concerns, and it is disheartening to know that your experience was not reflective of our usual standards. Additionally, we understand that a restful night's sleep is paramount, and we regret that noise disturbances impacted your stay negatively. Our intention is always to provide a welcoming and efficient service, and it seems we fell short in this instance. Please be assured that your comments have been noted with the utmost seriousness. We continuously aim to improve our services and guest experience, and your input is invaluable in this process. We hope to see you in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Fantastic

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very satisfying stay

Dear Guest, Thank you for sharing your experience. We are thrilled to learn that you would recommend ibis Schiphol Amsterdam Airport to your friends and family, and we take pride in our commitment to cleanliness which you've rated so highly. It is also gratifying to see that our efforts towards sustainable development align with your values, even though you did not comment on this directly. We are pleased to acknowledge your membership in the ALL – Accor Live Limitless loyalty programme and hope you find it rewarding. While you did not require any additional hotel services during your stay, we remain dedicated to providing a complete and satisfying experience for all our guests. Your comments are a testament to the dedication of our team, and we are glad that you found your stay to be 'fantastic' and 'very satisfying'. It is wonderful to hear such positive feedback, and we are encouraged to continue delivering the high standards you've experienced. We look forward to welcoming you back soon. Best regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Lovely room

Customer review rating 4.5/5

David J. Solo - Confirmed reviews ALL

Great stay lovely room with fully working TV this time and a mini fridge and a very good breakfast included in the room price . . Only issue was yet again I had paid for early check in and gift the third time was told at the desk check in was later till I provided booking confirmation showing the early check in fee. This was my 4th stay in the past 6 months. Not the hotels responsibility but due to the public bus schedule being disrupted by ongoing road works transport into Amsterdam central had to be via Schipol airport making it a much longer journey .

Dear David, thank you for taking the time to share your experience with us. It's heartening to hear that our booking process via the app met your expectations and provided you with ease and convenience. We regret to hear about the confusion regarding your early check-in. We strive to ensure that all booking details are meticulously followed, and we will reinforce the importance of this with our reception staff to prevent similar oversights in the future. Your compliments on the cleanliness of your room are much appreciated, as our housekeeping team works tirelessly to maintain our high standards. Additionally, we are proud of our commitment to sustainable practices and are glad that these initiatives resonated with you. It's also wonderful to know that the amenities in your room, including the fully working TV and mini fridge, contributed positively to your stay, alongside the very good breakfast that was included in your room price. While it's outside of our control, we understand that public transportation disruptions can be frustrating. We hope that the convenience of our location and the options available at our hotel, such as the free shuttle service to Schiphol Airport, helped to alleviate some of the inconvenience. Once again, thank you for being a valued member of ALL – Accor Live Limitless and for your high recommendations. It is guests like you that make ibis Schiphol Amsterdam Airport a wonderful place to stay. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Okay

Customer review rating 2.5/5

Allyson Families - Confirmed reviews ALL

The staff was amazing and very kind, however the AC did not work in the room, and the toilet flush cover kept falling off. We did not spend much time in the room, so it was okay for the most part.

Dear Allyson, We would like to thank you for this review about your recent experience in our hotel. We are truly heartened to hear your kind words about our staff, with a special mention of Yvonne's exceptional service. It is gratifying to know that our team members are making a memorable impact. We regret to hear about the challenges you faced with the air conditioning and the toilet flush cover. Your comfort is of great importance to us, and we are genuinely sorry for any inconvenience these issues may have caused during your stay. Rest assured, we strive to maintain all facilities in excellent working order for the well-being of our guests. We also apologize for the confusion that occurred during the reservation process. Clear communication is a cornerstone of our guest service, and it is disappointing to learn that this was not effectively delivered in your instance. We are taking note of this to ensure improved interactions in the future. Thank you once again for taking the time to share your feedback. It is through comments like yours that we can continue to enhance our guest experience. We hope to welcome you back. Best wishes, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.