ibis Lille Tourcoing Centre 3 stars

Customer review rating (ALL Rating) 3.5/5 651 reviews

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Description

Hotel extras

  • Sunny bar and terrace

  • 40" TV screen in all bedrooms with RMC Sport

  • Ultra-fast fiber WIFI for complete convenience

  • Undercover paid car park close by

  • Tram & metro stations just 50 & 600 metres from Ouigo de Tourcoing Station

Our accommodation(s)

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Hotel location

ibis Lille Tourcoing Centre

Rue d'Havre, Centre du general De Gaulle
59200 TOURCOING
France

GPS:50.719988, 3.161559

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

BAR

Feel free to unwind with our bar menu, also featuring a regional range of carefully selected beers and wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  651 reviews

TripAdvisor Rating  3.5/5  380 reviews

Central, Good nights sleep

Customer review rating 4.0/5

Johng Solo - Confirmed reviews ALL

Having just arrived from IBIS STYLES, Arnhem, first impressions were disappointing, as the hotel is tired and showing wear and tear. However, as the hotel is closing in March 2024; this is understandable. I slept well the first two nights, but had to change rooms due to penetrating noise from ? air con. Breakfast was ok. The young lady weekend receptionist was very informative, professional and a credit to the hotel. I was pleased to have sampled the dying days of the hotel.

Good experience

Customer review rating 4.5/5

Thomas C. Couples - Confirmed reviews ALL

Very pleasant reception staff on both check-in and check-out. Room met our requirements for a one night stay. No kettle in the room but was available in the cafe in reception. Very well located for gare Tourcoing from where we had an early morning train. And well situated for the metro station Tourcoing centre at which we arrived on the evening of our check-in. Would use again.

Dear THOMAS C., We very much appreciate your comments regarding your stay at the ibis Lille Tourcoing Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel well located in the city center and walking distance from the railway station. Decent rates and friendly staff. The hotel needs refurbishment though.

Customer review rating 2.5/5

Geert Solo - Confirmed reviews ALL

We have stayed in the hotel on number of occasions, because of its location close to the railway station. It allowed us to take the early high speed train down South. Staff are friendly. The hotel however looks and feels in urgent need of refurbishment. We were supposed to have a welcome drink but the bar was closed. Breakfast in the morning allows you to 'fill your tummy'. However, the coffee machine produces at best lukewarm coloured water; fruits are not fresh.

Dear GEERT C., Thank you for taking the time to tell us about your experience at the ibis Lille Tourcoing Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very very old rooms

Customer review rating 1.0/5

Bilal Families - Confirmed reviews ALL

Rooms are very old. Carpet is dirty, bath is small and very old. Some furniture is broken. Breakfast is 5/10 Receptionist doesnt speak english she used google translate for directing us to the car parking. Another story is about the garage. It is 100 meter away from the hotel in another location. However directives are not clear. There is not a kroki map, there is not clear instırction how to enter how to exit with access code which is given from the hotel. As a sum, that’s the worst hotel i have ever stayed.

Madame/Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Lille Tourcoing Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

Sufficient

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff are good. Location is good. However, the hotel is in serious need of renovations to the rooms. I have been coming to this hotel for 5 years and it is getting worse and worse.

Dear SHAUNE JOHN H., Thank you for taking the time to tell us about your experience at the ibis Lille Tourcoing Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 277 reviews 8.7/10 Location
  • 605 reviews 3.6/10 Room
  • 488 reviews 8.7/10 Service
  • 10 reviews 4.5/10 WiFi
  • 296 reviews 4.6/10 Comfort
  • 271 reviews 2.4/10 Cleanliness
  • 224 reviews 1.1/10 Vibe
  • 153 reviews 4.8/10 Breakfast

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