ibis Lille Tourcoing Centre Hotel 3 stars

Hotel is nothing special but fine for a night stopover.

The staff are very friendly and helpful and keen to help but the basic surroundings look tired and worn and in desperate need of some attention. My room was clean and tidy but there was a lot of noise from activity outside the hotel late at night. A colleague travelling with me did not have the same experience, he requested a room change which the hotel gladly made available.

Fast, efficient and friendly check-in. Room clean although pretty tired. Fast efficient and friendly check-out. Breakfast a disappointment, buffet selection no longer has egg, omelette, fruit or brown bread.

Hotel room was looking tired. Hole in the bathroom door. The corridors and rooms would benefit with a fresh coat of paint & the corridor with a new carpets The TV was hung in the most awkward place on the wall. It's at the end of the bed and you catch it each time you walk past it to get to the other side of the bed.

I found the hotel difficult to find and when I eventually did could not find the parking which is not on site. However the staff were extremely helpful and could not do enough to make sure everything was done to make the stay enjoyable. Room and restaurant were all up to good Ibis standards.

good enough

Fine place but I didnt find toothpaste in the room.

Excellent service, clean room and fair breakfast

Convivial, familial, attendu.

Nice comfortable bed, shower. The decor could have been better.

Same as above

Hotel reception staff is very great for cooperation , help and guidance during stay. Hotel kitchen staff is very tidy and clean to serve breakfast in a good manner. Hotel environment is very professional during my stay. Hotel place is very good and necessity things are available on first step around us.

Dear Mrs Ruckebusch Being a fellow hotelier, I am an Ancien of Ecole Hoteliere de Lausanne, I was disappointed with the bar service. We arrived later, 00.15 on Saturday morning and there were a few people at the bar. I asked for a beer but was informed that no more alcohol was being served, not a problem as it was late. On Saturday we shopped in Lille and returned to your hotel at 5pm, I asked for a glass of wine and a glass of champagne but was told that the hotel does not serve alcohol on the weekend which I found incredible. I have worked in Asia, Middle East and Europe and have never encountered such a policy. You may be aware that I stayed with you in June and had a substantial extras bill due to eating and drinking at your hotel, this stay nothing. Such a shame as your F & B can be an important part of potential income as I am sure you are aware. Your hotel was clean and your staff polite but I look forward to hearing your response to the above

short but ok

Hotel is a bit tired and in need of some renovation. It's fairly heavily used so there are always quite a few people around. It's well-located in the epicentre of Tourcoing.