Отель ibis Марсель Прадо Велодром 3 звезды

I've stayed at many Accor and Ibis hotels and think they are very good. But this one was a shocker. The service is appalling. Staff were only interested in pleasing themselves rather than customers. At one stage they came and turned off the television we were watching as they wanted to take a team photo! One evening we went to their restaurant and were told there was only very limited food (pasta) as they had sold out of most items. After our meal I saw them cooking steaks and said I thought you didn't have any. They said no, these are for the staff! On the first day of our stay we also used their restaurant and ordered from an elderly lady who proceeded to not only get our food order wrong but also our drink order. Service was shambolic and the place was dirty.

Хорошее месторасположение, плохое состояние номера

I found that the hotel was very far from the Velodrome, actually one station (Perrier) further than Prado. I had to walk more than 1.5km to reach the intended location. I also found the room tiny with little luminosity. The staff was kind but the frontdesk will go a long way in being a bit more professional.

В целом, неплохо, но не стоит той цены, которая была заплачена. Приятный район, но были некоторые мелочи, которые пребывание не украшали.

The room was comfortable and quiet, the hotel within easy reach of the centre. Special thanks for the lady in the reception - she could not have been more helpful and accommodating, an excellent asset for your hotel.

The hotel is very cozy and and the staff was very receptive. Practical, agreeable and clean. The room and the bathroom is such a small but we could tolerate because we spend a little time during the day inside it. Even so, we would spend in there again.

I was very impressed by this hotel. My room was clean and had all the facilities mentioned on the web page. The internet connection works well and at the reception desk there are very nice people. I had a reservation made online and everything was ok. It is very easy to get to the hotel from the Perier metro station. If I come back to Marseille I will choose the same hotel.