ibis Marseille Centre Prado Vélodrome Hotel 3 stars

The bedrooms are dirty. We are loyal ibis customers and we were immensely shocked by the dirtiness of the bedroom and the whole building. The following is not even an exhaustive list of the dirty aspects: - the bathroom is dirty with moisture in every single corner - the toilette is dirty too - all the surfaces including the floor and walls are dirty and dusty - the carpet ( moquette) is submerged by the dust like it was just brought from the desert. The result we ended our vacation with dust allergies. We were barely able to sleep because the whole atmosphere was suffocating. Please don't blame the cleaning staff because this kind of dirtiness is much deeper than normal day cleaning; it is a whole maintenance that need to be done here.

Overall very good, except that obligation to wear masks was not enforced in the lobby and many guests didn't wear masks

My wife and I,really enjoyed our stay .The staff were all very helpful and very kind. Quite important to note is the use of a secured underground car park.We had a really good meal which to our surprise, although not haute cuisine, was delicious. Would not hesitate in staying there in the future

Friendly people.

Value for the money you pay. Staff is decent. And the hotel is a little wornout.

Very cozy and relaxed place with a friendly and familiar atmosphere. Close to congress center and very close to Metro. possible to walk to city center, harbour etc. Breakfast at the hotel was wonderful.

The hotel is situated less than 10 mins walk from the Congress centre and very close to the Metro. Unfortunately that is the only benefit of the location. The hotel is exactly what you'd expect from an Ibis but if your budget allows I would stay at the Novotel close by.As a lone woman travelling on business I felt very unsafe and would not return to Marseille again by choice.

I've stayed at many Accor and Ibis hotels and think they are very good. But this one was a shocker. The service is appalling. Staff were only interested in pleasing themselves rather than customers. At one stage they came and turned off the television we were watching as they wanted to take a team photo! One evening we went to their restaurant and were told there was only very limited food (pasta) as they had sold out of most items. After our meal I saw them cooking steaks and said I thought you didn't have any. They said no, these are for the staff! On the first day of our stay we also used their restaurant and ordered from an elderly lady who proceeded to not only get our food order wrong but also our drink order. Service was shambolic and the place was dirty.

I found that the hotel was very far from the Velodrome, actually one station (Perrier) further than Prado. I had to walk more than 1.5km to reach the intended location. I also found the room tiny with little luminosity. The staff was kind but the frontdesk will go a long way in being a bit more professional.

The room was comfortable and quiet, the hotel within easy reach of the centre. Special thanks for the lady in the reception - she could not have been more helpful and accommodating, an excellent asset for your hotel.

The hotel is very cozy and and the staff was very receptive. Practical, agreeable and clean. The room and the bathroom is such a small but we could tolerate because we spend a little time during the day inside it. Even so, we would spend in there again.

I was very impressed by this hotel. My room was clean and had all the facilities mentioned on the web page. The internet connection works well and at the reception desk there are very nice people. I had a reservation made online and everything was ok. It is very easy to get to the hotel from the Perier metro station. If I come back to Marseille I will choose the same hotel.