Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,528 reviews

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Grand Mercure São Paulo Ibirapuera - Image 1
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

ALLSAFE approved hotel

Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.592651, -46.64938

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,528 reviews

TripAdvisor Rating  4.0/5  1,678 reviews

Certificate of excellence 2022

Customer review rating 4.0/5

João Business - Confirmed reviews ALL

Regular experience. Good breakfast. Almost 7 days after my stay, I still have not received my receipt - so I cannot ask for company reimbursement :(

Prezado João, Muito obrigada por escolher o nosso hotel e por dedicar seu tempo em nos avaliar! Visamos sempre oferecer uma verdadeira experiência Grand Mercure Ibirapuera aos nossos hóspedes e é gratificante ver que alcançamos esse objetivo. Referente as notas fiscais, eu lamento o atraso no envio, de qualquer modo foi solicitado para o nosso financeiro enviar ao senhor. Esperamos recebê-lo novamente! Atenciosamente, Carolina Barreto Analista de Qualidade e Customer Experience

Well located, very nice facilities, great staff

Customer review rating 5.0/5

Rodrigo P. W. Business - Confirmed reviews ALL

Always an excellent experience both for business or personal needs. Well located, right beside the Ibirapuera Park. Awesome breakfast, very good restaurant, spacious rooms. Great staff, alays willing to help.

Dear Rodrigo, We very much appreciate your comments regarding your stay at the Grand Mercure Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Carolina Barreto Customer Experience Analyst

Amazing experience, installations and staff

Customer review rating 5.0/5

Ricardo G. Business - Confirmed reviews ALL

Staff was always ready to support my needs, installations are new, everything working fine!

Dear Ricardo, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Carolina Barreto Customer Experience Analyst

Great breakfast buffet, friendly service!

TripAdvisor rating 5.0/5

Silvioflies Couples - TripAdvisor review

We are coming to this hotel for years for business and always enjoy the breakfast buffet. They offer a wide selection of local dishes and fruit and some items and drinks can be ordered from the menu without an additional charge. The buffet is also a bit different from day to day, so when you are staying for a longer time, it offers some variety. Staff are very friendly and helpful, especially our favorite waiter Marcos who recognizes us every time we are back and provides excellent service.

Dear Silvio, We very much appreciate your comments regarding your stay at out hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Marcos. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Carolina Barreto Customer Experience Analyst

Friendly and professional staff

Customer review rating 5.0/5

Omar K. K. Business - Confirmed reviews ALL

Good room, excellent service, perfect cleanness.

Dear Omar, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Barreto Customer Experience Analyst

In partnership with TripAdvisor

Other web-users rate our hotel

  • 244 reviews 8.9/10 Location
  • 666 reviews 7/10 Room
  • 725 reviews 8.5/10 Service
  • 31 reviews 3.6/10 WiFi
  • 363 reviews 8.9/10 Breakfast
  • 325 reviews 7.2/10 Comfort
  • 224 reviews 5.8/10 Cleanliness
  • 205 reviews 7.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.