ibis Styles Mt Isa Verona 3.5 stars

Customer review rating (ALL Rating) 4.3/5 305 reviews

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Cnr Rodeo Dr and Camooweal St, PO Box 782, 4825 MOUNT ISA, Australia

Description

Hotel extras

Alongside its convenient features and facilities, ibis Styles Mount Isa Verona also offers guests a range of services, which include FREE WIFI access throughout the hotel, business services and modern event spaces.

Our accommodation(s)

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Hotel location

ibis Styles Mt Isa Verona

Cnr Rodeo Dr and Camooweal St, PO Box 782
4825 MOUNT ISA
Australia

GPS:-20.726526, 139.493103

Telephone
Fax +61 7 4743 8715

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Giuseppe's Cantina

Italian inspired, animated food and drinks at its best! The menu presents a fresh take on classic Italian fare and combines traditional skills with modern ingenuity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  305 reviews

TripAdvisor Rating  3.5/5  224 reviews

Not the best stay

Customer review rating 1.0/5

Pat Business - Confirmed reviews ALL

I am sure a lot of reviews come from less-than-ideal stays, and this is no different. This was probably the worst stay at an Accor I have had. Given the price and location, I would have been better off staying somewhere else in town and will likely look at price next time rather than just stay at Accor as default. I'd like to think that I am not overly precious, but the room I was given was likely the worst in the hotel - and I have stayed there several time previously. Given the town was dead, I wouldn't think that the hotel was full. I know that the money myself and the company pour into Accor hotels converts to status, but what is status if you are offered this type of room.

Dear Pat, Thank you for sharing your feedback regarding your recent stay with us. I truly regret to hear that your experience did not meet your expectations, particularly given your loyalty as a valued Gold member of ALL – Accor Live Limitless. Please accept my sincerest apologies for the shortcomings you encountered, including the room allocation and the overall experience during your visit. Your comments are important to us, and we are committed to ensuring that your next stay is significantly better. To help us address your concerns and rectify this for your future visits, I kindly ask you to share your contact details with me at h0… or reach out directly by phone. This will allow me to discuss your feedback in more detail and ensure a seamless and improved experience next time. Thank you for your continued support of Accor, and I hope we will have the opportunity to welcome you back soon and restore your confidence in our hotel. Kind regards, Alex Buharali General Manager h0… 07…

The staff were the best part of the stay … the hardware of the hotel ( furnishings , bathrooms over-tired )

Customer review rating 2.5/5

Denise B. Business - Confirmed reviews ALL

The staff were truly fantastic and very accomodating , however the overall physical aspects of the hotel are truly in need of some attention. I have been staying at this hotel for for 25 years and it is really time that the owners spend some money on this hotel. The bathrooms are terrible , the pillows smell of sweat and the curtains are also smelly. I feel sorry for the staff in trying to front the customer and compensate for a poor hotel.

Dear Ms. B., Thank you for your feedback and for being a loyal guest for the past 25 years. I’m thrilled our staff left such a positive impression and will share your kind words with them. I’m sorry to hear the hotel’s condition did not meet your expectations. Your concerns about the furnishings, bathrooms, and linens are noted, and we are taking immediate steps to address these issues while reviewing plans for larger improvements. We truly value your support and hope to welcome you back in the future to experience the changes we’re making. Please feel free to contact me directly at 05… to discuss further. Warm regards, Alex Buharali General Manager ibis Styles Mt Isa Verona

Perfect stay

Customer review rating 5.0/5

Neil Friends - Confirmed reviews ALL

Very quiet stay, but everything was ready, the rooms were both huge and clean, the pool was well maintained, it was clear what to do at check in and the staff were so lovely and accommodating. Great property (and team!)

Dear Neil, Thank you so much for your glowing review! I’m thrilled to hear that you had a perfect stay and enjoyed the spacious, clean rooms, our well-maintained pool, and the warm hospitality of our team. It’s fantastic to know that everything met your expectations and that your check-in experience was seamless. We truly appreciate your loyalty as a Gold member of Accor Live Limitless and are delighted that you found value in your stay with us. Your kind words about our property and team mean a lot and will be shared with everyone here. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Alex Buharali General Manager ibis Styles Verona Mt Isa

It could have been better

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I appreciated the intervention by the Temporary Manager however prior to that the receptionist had had the worst attitude, completely lacked knowledge of being an Accor limitless member and was outright rude. The Manager asked me to wait in the restaurant while the booking was sorted out. The receptionist who had previously been on the counter preceded to come into the restaurant and rudely stated that she was reorganising the room bookings. I acknowledge that I should have requested a room with a separate bed in it but I have been booking with Mt Isa IBIS for a long time and usually the girls on reception book it automatically. I HIGHLY RECOMMEND that the older lady in the red dress find other employment.

Dear Guest, Thank you for taking the time to share your feedback with us. I’m deeply sorry to hear about the negative experience you had during your check-in. This is not the level of service we strive to provide, particularly for our valued Platinum members of Accor Live Limitless. Your comments about the receptionist’s attitude and lack of knowledge regarding loyalty benefits are concerning, and I’ll be addressing this with the team immediately to ensure appropriate training and behavior standards are met. I’m pleased to know that our Relief GM Tony was able to assist you and provide a more positive experience. I’ll be sure to pass on your kind words. Regarding your accommodation, I appreciate your comments about the bedside table and freezer. We will ensure these maintenance issues are resolved promptly. Additionally, I’ve noted your feedback about the cleanliness of the shower, and I’ll work with our housekeeping team to ensure this area meets our standards moving forward. Your loyalty and long-standing relationship with ibis Styles Verona Mt Isa are incredibly important to us, and I’m truly sorry that we fell short of your expectations this time. I hope we can regain your trust and welcome you back for a much-improved stay. Please feel free to contact me directly at 05… if there’s anything further, you’d like to discuss. Warm regards, Alex Buharali General Manager ibis Styles Verona Mt Isa

Perfect Location, comfortable bedgreat staff

Customer review rating 5.0/5

Pierre F. Business - Confirmed reviews ALL

I have to say that the restaurant was amazing. The quality of the food far exceeded other locations I have stayed at in main cities.

Dear Mr. F., Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect stay with us and enjoyed the comfort of your accommodation, our dedicated team, and the high-quality food in our restaurant. It’s incredibly rewarding to know that the food exceeded your expectations, especially compared to other locations in major cities. Your feedback about our team and facilities truly means a lot to us, and we appreciate your kind words about the cleanliness and sustainable initiatives as well. As a Silver member of Accor Live Limitless, we value your continued loyalty, and we look forward to welcoming you back in the future for another exceptional stay. Warm regards, Alex Buharali General Manager ibis Styles Verona Mt Isa

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Other web-users rate our hotel

  • 58 reviews 8.1/10 Location
  • 160 reviews 6/10 Room
  • 131 reviews 8.5/10 Service
  • 7 reviews 5.6/10 WiFi
  • 76 reviews 5.6/10 Cleanliness
  • 19 reviews 3.7/10 Value
  • 16 reviews 3.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.