Mercure La Rochelle Vieux-Port Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 2,970 reviews

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Mercure La Rochelle Vieux-Port Hotel - Image 1
Mercure La Rochelle Vieux-Port Hotel - Image 2
Mercure La Rochelle Vieux-Port Hotel - Image 3
Mercure La Rochelle Vieux-Port Hotel - Image 4
Quai Louis Prunier, 17000 LA ROCHELLE, France

Description

Hotel extras

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Paid private parking, subject to availability. No advance bookings.

  • Located a stone's throw from La Rochelle train station and the aquarium

Our accommodation(s)

Hotel location

Mercure La Rochelle Vieux-Port Hotel

Quai Louis Prunier
17000 LA ROCHELLE
France

GPS:46.153824, -1.149509

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GAEE

Introducing GAEE, La Rochelle panoramic bistro restaurant. Our chef came up with the name, which for him represents the idea of a deep sea goddess. GAEE springs from a deep love for the ocean.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,970 reviews

TripAdvisor Rating  4.4/5  79 reviews

Great hotel - but one aspect of our room was a little disappointing

TripAdvisor rating 3.0/5

SandWGsy Couples - TripAdvisor review

This was our first visit to Mercure La Rochelle Vieux Port. It's very attractive visually, well positioned, parking is easily available and it has a vibrant atmosphere. The staff we interacted with (Reception and Bar) were really welcoming. So why am I giving a 3 star rating? We chose a room level above standard with a pool view. While our room itself was very clean and well presented, the terrace area outside our room and overlooking the pool was in poor condition. Overall it needed a good 'wash down' but there were also several discarded cigarette ends on the terrace and, on the table provided out there, we found an overflowing ashtray. The weather was poor when we arrived, (although it was lovely on the morning of our departure) so the disappointing condition of the terrace didn't present a huge problem - but it shouldn't have been in that state which didn't fit with the overall high standard the hotel portrays. For future guests, I mentioned it at Reception when we went out for dinner but, as our stay was for one night only, I said there was no need to send in somebody to clean the terrace. We will certainly stay at Mercure La Rochelle Vieux Port again and I would recommend it - but I just felt a little let down by the condition of the terrace.

Well located

Customer review rating 4.5/5

Benjamin Families - Confirmed reviews ALL

The staff was very friendly. The hotel is ideally located. The rooms are great, and so is the swimming pool. We loved our stay.

Dear Benjamin, Thank you for your kind words regarding our staff, location, and facilities. We are delighted to hear that you enjoyed your stay and appreciated our amenities. Best regards, Marie-Julie Mareuil Deputy Manager

Still waiting for my large deposit to be released

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Location great, rooms great, staff great Good value for money but - still haven't had deposit released - couldn't use the drink voucher provided for room not available at check in time

Dear Mark M., Thank you for your feedback, and we apologize for the inconveniences encountered. Regarding the deposit requested upon your arrival, the procedure is mandatory. However, the release of the deposit fluctuates depending on your bank and your country. Unfortunately, we cannot influence these timelines, and we are sincerely sorry for that. For your information, the consumption voucher can be used throughout your stay at our various dining points. We appreciate your positive comments regarding our location, our rooms, and our team. Sincerely, Patricia Blondel, General Manager

Nice Premium Room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

A very nice stay, charming staff... The power sockets under the desk led me to forget my charger, however, since I could not see it as I left my room.

A wonderful place to stay

Customer review rating 5.0/5

Stevebinfrance Couples - Confirmed reviews ALL

This is an excellent hotel. Could not be placed better. The staff were absolutely delightful. The rooms were very comfortable and the food was great

Dear Sir B., Thank you for your kind words about your stay with us. We are thrilled to hear that you enjoyed our location, the comfort of your room, and the quality of our food. We look forward to welcoming you back soon. Sincerely, Gwenaëlle Cheffe de réception

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Other web-users rate our hotel

  • 1,085 reviews 8.9/10 Location
  • 1,311 reviews 7.5/10 Room
  • 1,526 reviews 9.5/10 Service
  • 15 reviews 4/10 WiFi
  • 681 reviews 9.3/10 Breakfast
  • 410 reviews 9.6/10 Vibe
  • 374 reviews 8.7/10 Amenities
  • 321 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.