ホテル ソフィテル キブロン タラサ シー & スパ 5 つ星

My stay was very good and I felt safe thanks to all protocol put in place. Bedroom was a bit small opposed to other sofitels, but location is truly magical. Breakfast was sumptuous, swimming pool so big and amazing!

以前に比べ、リネンの交換や部屋の清掃を担当する職員の方は作業が増して大変になったのではないかと思います。また、朝食をレストランではなく、部屋で摂る客もかなり増えたと思いますので、レストランの職員の方も以前よりもかなり大変になったのではと思います。そのような著しい困難のある中で、職員の皆さんは非常に機能的にお客を受け入れるために動かれていて、感心しました。敢えてか言うとすれば、いつもソフィテルホテルに泊まる際は、フルーツや生野菜をバランスよく食べれる豊富な品数の朝食バイキングにかなり期待していますので、今回、朝食バイキングが事前オーダーの朝食に替わってしまっていたのは、少し残念でしたが、またいつか再開されるのを楽しみにしております。

After our holiday in Quiberon we're disappointed in Sofitel. In January we made reservations trough the AccorHotels website. I called the hotel for more information and told me that some Classic Junior Suites had balcony. If I mentioned it in the comments (as a Platinum member) they would provide us a Classic Junior Suite with a Balcony. Cause we’ve 2 small children (nap + early bedtime) it's important for us to escape the room but still be nearby. A balcony is a must! At arrival they mentioned we were lucky and got a junior suite with terrace. Upon arrival in the room we couldn’t find the terrace. Back to reception, they couldn't believe us so they joined us to our room. By mistake we got a Junior suite Garden View with no terrace or balcony. They admitted their mistake and said they would fix it. After 2 hours we got the news the hotel was fully booked and we had to stay in our room. We were disappointed and frustrated. That's not the way to treat a guest and especially not a Platinum Member! After some words at reception they found a solution but it would cost us an extra €150/night. On top our son had Chicken-Pox at that time, an escape from the room during all his naps was crucial for us, with our back against the wall we agreed. We couldn't change room until the next day. After re-packing and unpacking we noticed the new room was a room for disabled people. They didn’t mention it in advance! And also the layout was totally different as they propose it on the photos on their website. It was hot in the room, 28 degrees during night. Unable to sleep! Technician confirmed climatization wasn't working and unable to fix the problem. They brought in a mobile airco, which was making awfully lot of noise but helped to cool down the room. 2nd night we got a fan to cool down the room by opening the sliding door during night. Once again unable to sleep because of mosquitoes everywhere! I killed over 20. Next day we talked to the manager saying we won't pay the surcharge for all the mistakes the hotel made. (The room also needs renovation). I had the feeling he understood all our frustrations and he agreed with me during our conversation that the surcharge could be dropped. But at check-out we noticed only gave a 50% discount. Once again disappointed. If I had know all this in advance we might have stayed in the original room. This is not how I imagined the holiday would be at Sofitel; they gave me a lot of stress, frustrations, angryness, sleepless nights, ...

The hotel is very much oriented towards the national tourists, by thus somehow missing the international view. The staff is friendly and polite, but only to the point where the tourists already knows what is all about. When it comes to explain the attractions of the surrounding area, the portfolio of the hotel amenities or the ingredients of a menu, then the language limitations becomes very pregnant along with the culture of "national tourists knows everything already", so why bothering with these very few international tourists which eventually would get it sorted out anyway, without too many details provided by the hotel.

We had a superior room with ocean view. The room was very clean and we experienced a very good nights sleep. As previously said no air conditioning in the rooms.The Breakfast was excellent. Strange but acceptable people coming to breakfast in their dressing gowns. Bar Staff very good as were the majority of the staff. The Restaurant is very expensive and apart from fish and vegetables the only meat served was Veal and Lamb. I asked if there was another menu and was told no. On our final evening we asked for a window table and told no and were seated very very close to other tables. There were many window tables free. After being sat for about 5 minutes we got up and walked out. We had a window seat in the bar overlooking the garden and had a very nice chicken dish. We did know that the hotel catered for pets but were surprised that certain guests let their dogs wee around the seating area on the lawn directly outside the bar where food was served. What a shame as this certainly put us off. Dogs were also allowed in the bar again where food was served. This is one Sofitel Hotel that we certainly not be recommending to friends.