Mercure Bordeaux Lac Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 904 reviews

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Mercure Bordeaux Lac Hotel - Image 1
Mercure Bordeaux Lac Hotel - Image 2
Mercure Bordeaux Lac Hotel - Image 3
Mercure Bordeaux Lac Hotel - Image 4
Rue du grand Barail, Quartier du lac, 33300 BORDEAUX, France

Description

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

Our accommodation(s)

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

GPS:44.889323, -0.563521

Telephone
Fax +33 5 56 50 23 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  904 reviews

TripAdvisor Rating  3.6/5  716 reviews

Customer review rating 5.0/5

Alexandre L. D. V. Business - Confirmed reviews ALL

Une nuit pour du professionnel et très agréable. Restaurant très bon et petit déjeuner assez complet. Peut être penser à isolé les portes communicantes entre les chambres. Mais sinon bon séjour.

Customer review rating 4.5/5

Jules A. Friends - Confirmed reviews ALL

Séjour parfait L’hôtel est bien situé Personnel agréable et serviable Hotel magnifique et refait Chambre parfaite En revanche pas de gel douche dans la douche et pas de climatisation, il faisait très chaud dans la chambre

Customer review rating 4.5/5

Ammar A. Families - Confirmed reviews ALL

We had a pleasant stay as usual for one night every year on the way to Spain. Rooms are big and the employers are helpful and friendly.

Customer review rating 2.0/5

Jill M. Couples - Confirmed reviews ALL

Told on arrival at 4.30 pm no dinner available as kitchen was closed due to the bank Holiday. We could have had room service, we had booked half board for evening dinner in advance but that apparently made no difference! Later in the evening a party of about 60 people were served a meal in the restaurant!! As you can imagine we were shocked. Breakfast was chaotic, only one member if staff was visible and she was clearly stressed. We have stayed at other Mercure hotels which were great but we won't be returning to this one.

Dear Mrs M., I sincerely apologize for the response my team gave you. Our restaurant is usually closed on public holidays, but we exceptionally opened it because a group was dining at the hotel that evening. I will be sure to get back to my reception team, who must have misunderstood the information provided. As a commercial matter, and to make amends, I would like to inform you that we have credited you with additional courtesy points today. Once again, I apologize for the incorrect information you received. We hope you enjoyed your night despite this, and that we have the opportunity to regain your trust during a future stay. Sincerely,

The Suite is very nice

TripAdvisor rating 4.0/5

Andylee1983 TripAdvisor review

There are a lot of reviews about maintenance backlogs at this hotel. I think as of April 2025 these have largely been resolved. We stayed in the Suite on the 6 Floor and this is highly recommended for couples staying for at least four nights. The suite occupies the floorspace of two rooms, the bed is very large and comfortable. The bathroom well appointed and there is a large lounge space with a sofa bed (which we only used as a sofa). The TV has many channels including sports and international news. The staff at the hotel were very helpful, great credit to them. TIP: Get a Taxi both to and from the airport. It can take as little as 20 minutes with a Taxi as opposed to over an hour on the two trams. Getting into the City centre the Line C tram (a five minute walk) only takes 20 minutes.

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Other web-users rate our hotel

  • 275 reviews 8.5/10 Location
  • 767 reviews 4.8/10 Room
  • 550 reviews 8/10 Service
  • 12 reviews 1.6/10 WiFi
  • 336 reviews 3.3/10 Cleanliness
  • 239 reviews 6.7/10 Breakfast
  • 226 reviews 3.1/10 Amenities
  • 189 reviews 5.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.