Mercure Pont d'Avignon Centre Hotel

Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 799 reviews

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Hotel extras

  • Located in the city center near the Palais des Papes and Pont Saint-Bénézet

  • Access to the Palais des Papes car park (20% discount at reception desk)

  • New 2019: gym!

  • Racine: local, Mediterranean cuisine made from fresh, seasonal products.

  • 4,844 sq.ft. (450 m²) of bright, modular meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce, Gps parking: Parking Palais des, Papes Boulevard de la ligne

  • By plane

    AVIGNON At 8km / 4 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 105km / 65 miles

  • By plane

    MONTPELIER At 70km / 43 miles

  • By car

    AVIGNON NORD At 7km / 4 miles

  • By car

    AVIGNON SUD At 10km / 6 miles

  • By train

    AVIGNON CITY CENTER At 1km / 0 miles

  • By train

    AVIGNON TGV At 10km / 6 miles

  • By train

    GARE TGV At 6km / 3 miles

GPS:43.951869, 4.805735

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

RACINE Non contractual photo

Our accommodation(s)

88 rooms decorated in a contemporary style. The hotel offers classic, superior or suite rooms. In summer, remember to book our Privilege rooms with balcony.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  799 reviews

TripAdvisor Rating  4.0/5  845 reviews

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Great location and nice people working at the hotel. Parking was an issue (specially at check out) and the fact that there is no lobby at the hotel got our attention. We rented 2 rooms (a Privilege and a Classic room). The Classic room was perfect, but the Privilege one was not in the best conditions and the bathroom (the toilet part of it) was in a kind of a weird “closet”. Breakfast was really good!

Well located hotel

Customer review rating 3.0/5

Csaba Families - Confirmed reviews ALL

The hotel is very well located, cleanliness and the room was pretty good, but the breakfast and the staff has room for imrovement

Very central, fantastic breakfast and restaurant - but your rooms need refurbishment

Customer review rating 3.5/5

Martin B. Families - Confirmed reviews ALL

Your restaurant ‘Racine’ deserves 10 stars and your rooms a maximum of 5, they really need to be renovated….

Probably the most over-rated hotel and experience out there!

Customer review rating 0.5/5

Razvan Couples - Confirmed reviews ALL

Dear Accor Team, I trust this email finds you doing well. This is rather unfortunate to see a hotel welcoming you into a guest room featuring mold, spider nests and degradation from leaking A/C. It is nothing less than a public health concern. Probably in a civilized venue one would not even get the opportunity to stay at such allegedly four start premises as it would certainly fail minimum hygiene norms. Equally, certain staff members misbehaved in a similar manner when not allowing for a day earlier for check-out. This is somehow also reflected in the behavior of the manager whom at first listened to our feedback yet failed to act on the promise made to reimburse 20% of the fee. Overall, it is not a coincidence that several guests are complaining given the low standards. I can only recommend such venue if a person really wants to experience a bad treatment or deteriorate its health. Otherwise, there are so many other nice venues outside of Accor Group and worth exploring. Thank you for opening our eyes for truly an unforgettable experience! Yours sincerely, Razvan

Dear RAZVAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, RECEPTION SERVICE

Wonderful Staff

Customer review rating 5.0/5

Deniz B. Families - Confirmed reviews ALL

The hotel location is amazing and the staff is very helpful in every situation. The room was really big and the bed was really comfy

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Other web-users rate our hotel

  • 434 reviews 8.8/10 Location
  • 502 reviews 5.5/10 Room
  • 484 reviews 8/10 Service
  • 22 reviews 4.4/10 WiFi
  • 227 reviews 8.3/10 Breakfast
  • 134 reviews 4.7/10 Cleanliness
  • 117 reviews 4.6/10 Amenities
  • 107 reviews 6.4/10 Vibe

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