Mercure Grand Hotel Doha City Centre 4 stars

Customer review rating 4.2/5 1,610 reviews

ALLSAFE approved hotel

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Mercure Grand Hotel Doha City Centre
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+ 27 Services

Hotel extras

  • Free WIFI

  • Private indoor car park

  • Outdoor swimming pool

  • Airport transfer on request and chargeable

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby)
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Hotel Doha City Centre

Musherib Street
Musherib Downtown
PO BOX 7566
 doha
qatar

Tel: +97444462222

Fax: (+974)44439186

Check-in from 13h00

Check out up to 12h00

  • Metro :  Red / Gold / Gre Msheireb Station

  • By plane

    HAMAD INTERNATIONAL AIRPORT At 15km / 9 miles

GPS :25.283333, 51.527778

Our accommodation(s)

Our restaurants and bars

LA BRASSERIE

Type of cuisine: International

Our French Cafe style Restaurant has a wide choice of international buffet for Breakfast, Lunch and Dinner.

LA VILLA

Type of cuisine: Mediterranean

The restaurant with its unique homely atmosphere serves Mediterranean menu The restaurant is located on the top floor and offers a panoramic view of Doha city.

THE OLD MANOR

English style steakhouse & and bar serving pub style menu ,cocktails and drinks to complement our wide choice of grilled steaks..Located on the top floor offering breathtaking views of Doha city.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Grand Hotel Doha City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,610 reviews

TripAdvisor Rating 3.5/5

558 reviews

Very much datisfied.

Customer review rating 4.5/5

Atul G. Couples - 22/09/2021 Confirmed reviews ALL

Very economical tarif. Very friendly staff. Very efficient and quick response. Very good breakfast with many options.

Dear ATUL G., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Good to stay

Customer review rating 4.0/5

Kannan N. Business - 22/09/2021 Confirmed reviews ALL

I m more satisfying this hotel bkas I have been staying in almost eleven years. But I m not satisfied in complement coupons and going to use simply on 12th floor,they are giving just coco drinks only,not any sprit in it. And then no any special deduction for Accor platinum or Silver card holders. All good staffs and services.

Dear KANNAN N., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Good and comfortable stay

Customer review rating 4.5/5

Krishna P. Families - 22/09/2021 Confirmed reviews ALL

Excellent service

Dear P. K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Convenient location

Customer review rating 4.0/5

Anonymous Solo - 21/09/2021 Confirmed reviews ALL

Hello, I had a single problem their and that was related to cooling in the room. It wasn’t cooling at all. And at night it went so bad that I felt suffocated. Then, I call at reception and an engineer came to fix it. But it’s a request that please keep all this check before you enter the guest in room. It could have so much different to people with any problem already. Thanks

Dear SIMRANJEET K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MOSES GUEST RELATIONS

Not satisfied

Customer review rating 0.5/5

Mohamed E. Solo - 19/09/2021 Confirmed reviews ALL

1- I have made a check-in online to save time, yet i had to stay more than two hours to get the key and i didnt get except after i spoke to them aggressively. 2- The check - in system seamed to be old system, printing too much paper and taking signatures. 3- staff at the reception are too slow, in everything even in typing. 4- I have asked for a smoking room and they said Ok we will prepare a smoking room, later i discoverd its non smoming, i asked why, he said no rooms availbele. At least they could have told me at the reception. 5- toilet needs maintenance 6- TV is very old 7- furniture is very old 8- corridor lights are very old 9- i expected better that this from a respective famous hotel like mercure. 10- I left the hotel same night, was not happy to stay.

Dear Mohamed E., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations

GOOD LOCATION ,Good packing of breakfast

Customer review rating 4.5/5

Dharmendrakumar L. Business - 18/09/2021 Confirmed reviews ALL

GOOD

Dear DHARMENDRA K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Overall a good stay

Customer review rating 4.0/5

Uneeb U. Business - 17/09/2021 Confirmed reviews ALL

Large room, excellent staff

Dear UNEEB U., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations
Customer review rating 5.0/5

Sampathkumar V. Couples - 17/09/2021 Confirmed reviews ALL

Feeling very happy that I was referred to this extremely customer friendly and professional hotel by my travel agent in Chennai, India. Food served to us was of high standard and room service was excellent. Staff and Manager were very courteous and helpful. I have referred your hotel to another friend who will talk to Mr Jayasurya for booking. Will visit again whenever I come to Doha.

Dear SAMPATH K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Well located. Average hotel

Customer review rating 3.0/5

E D. Business - 17/09/2021 Confirmed reviews ALL

It is very close to Msherib Metro. But Hotel is average one. Room service never pick up their calls

Dear ELANGO D., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felixlin Moses Guest Relations

Not good response

Customer review rating 1.5/5

Abdul M. Business - 11/09/2021 Confirmed reviews ALL

Food quality not expected level. Reception is not good. Room space is not sufficient..aToilet bath shower is not pressures and very slow watering.

Dear ABDUL M., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations

Reception and staff response

Customer review rating 4.5/5

P.saminathan Business - 11/09/2021 Confirmed reviews ALL

The staff of kind service, good response

Dear SAMINATHAN P., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Room nice , clean

Customer review rating 3.0/5

Elih M. Couples - 10/09/2021 Confirmed reviews ALL

the check-in process needs to be fixed and because guests wait a long time without a clear explanation

Dear Elih M., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations

Fine location

Customer review rating 4.5/5

P K. S. P. Couples - 09/09/2021 Confirmed reviews ALL

Good stay, enjoyed

Dear KESAVA P., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Good location - but this is all.

TripAdvisor rating 2.0/5

LeandroSiqueira Friends getaway - 09/09/2021 TripAdvisor review

Good location, near the souq. But the building is pretty old, informations on reception are too confuse, the room is a nightmare (some of them smell really bed). Completely out of Mercure standard! Restoration is highly recommended - or close it!

Dear Mr Leandro Thank you for the feedback. I am sorry that your experience was not up to your expectations. My sincerest apologies. Soon the hotel will be renovated. The city is getting ready for the FA world cup 2021. Hope your future stay will be a pleasant one. Sincerely Moses Guest Relations

Well located

Customer review rating 4.0/5

Jashim Solo - 07/09/2021 Confirmed reviews ALL

It was a good stay

Dear JASHIM J., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations Agent

Good staff.

Customer review rating 5.0/5

Victor E. C. Solo - 06/09/2021 Confirmed reviews ALL

Improvements on gym is excellent. Thanks.

Dear VICTOR E., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations Agent

Good Stay

Customer review rating 4.0/5

Niyas E. Solo - 03/09/2021 Confirmed reviews ALL

Excellent experience. Delicious food. Warm welcoming front line team. Especially Manager Jayasurya.

Dear NIYAS E., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations

Secure and comfortable

TripAdvisor rating 5.0/5

jayjingle1989 Business - 29/03/2021 TripAdvisor review

Due to pandemic, Mercure Grand Hotel Doha ensure that the safety of all guests are important and secure, the hotel follows all the protocol that is why you are comfortable to stay in this hotel. The staff are friendly and approachable and professional.

Dear Guest Thank you for your valuable comment. Highly appreciated. Hope to see you again for a pleasant stay. Sincerely Moses Guest Relations Agent

My second home away from home

TripAdvisor rating 4.0/5

Benjie888 Business - 21/11/2020 TripAdvisor review

Hotel is located in the main city center and very near to the main train station. Just one block away from the hotel and walking distance only. The rooms are not bad and the foods are great especially without this pandemic. All staffs are kind and approachable...

Dear Benjie We greatly appreciate the time you spent to share your experience at our Mercure Grand Hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Sincerely MOSES Guest Relations Agent

Hotel Stay

TripAdvisor rating 4.0/5

sathish_0021 03/11/2020 TripAdvisor review

good hotel staff are nice good respond rooms small some small issue like shower wifi not good for calling signal week calling have to go of the room TV channels not much some times channels are stuck during in the day

Dear Sathish Thank you so much for taking the time to write your honest review in relation to your recent stay. We are glad to see that you are one of our regular guests and we thank you for your loyalty. The Wi-fi issue has been solved We hope to see you again soon Sincerely Moses Guest Relations

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