Mercure Grand Hotel Doha City Centre 4 stars

Customer review rating 4.1/5 1,383 reviews
Mercure Grand Hotel Doha City Centre
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+ 25 Services
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Hotel extras

  • Free WIFI

  • Private indoor car park

  • Outdoor swimming pool

  • Airport transfer on request and chargeable

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HAMAD INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Grand Hotel Doha City Centre

Musherib Street
Musherib Downtown
PO BOX 7566

doha
qatar

Tel: +97444462222

Fax: (+974)44439186

Contact email

Check-in from 13h00

Check out up to 12h00

  • Metro :   Red / Gold / Gre Msheireb Station

  • By plane

    HAMAD INTERNATIONAL AIRPORT At 15km / 9 miles - Shuttle paying

GPS :25.283333, 51.527778

Our accommodations

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 25
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed

  • Max. number of persons: 3
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VILLA

Type of cuisine: Italian

The restaurant with its unique homely atmosphere serves Silk Road menu. The restaurant is located on the top floor and offers a panoramic view of Doha city.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: International

Our French Café style Restaurant has a wide choice of continental buffet for Breakfast, Lunch and Dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OLD MANOR

Photo non contractuelle / Strictly non binding

English style steakhouse bar serving a variety of cocktails and drinks to complement our wide choice of grilled steaks.Located on the top floor offering breathtaking views of Doha city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 195

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Grand Hotel Doha City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,383 reviews

tripadvisor

TripAdvisor Rating 3.5/5

544 reviews

Noisy, not real good attendance in the checkin. Perfect with breackfast staff.

Customer review rating 4.1/5

Josep B. C. Business - 21/02/2020 Confirmed reviews ALL

I was not happy to be not treatead as a silver Accord member because my csutomer booked from booking.com

Dear JOSEPH C., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Poor location and dirty

Customer review rating 4.1/5

Mario N. Business - 20/02/2020 Confirmed reviews ALL

Really sad about the location. not even accesible by car since vans were parked at the entrance. the hotel needs upgrade on maintenance. also balconies and pool really dirty. when I order room service they were more interested in the way I was paying than in the order it self so the order came wrong they brought the wrong food and even the desert had a piece of plastic bag on it......

Dear MARIO G., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Mercure Grand Hotel Doha H0…

It was my worst experience in Accor Hotels.

Customer review rating 4.1/5

M. C. Business - 17/02/2020 Confirmed reviews ALL

Weak Internet Connection - even though I informed reception, no action taken. I need internet for business however couldnt get well signal and this caused issues on my work. Ignorance from Hotel Staff - I asked waiter in the restaurant to charge the balance to my room. He said it has to be paid now. I insisted the amount to be charged to my room. He called the reception but nobody came and tried to speak to me. They just asked me to come down to reception. I am very surprised on this ignorance. I have been staying in Accor Hotels for so long. Not sure if I stay Doha Mercure again...

Dear ISMAIL M., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Nice location and amazing staff

Customer review rating 4.1/5

Liudmyla Families - 03/02/2020 Confirmed reviews ALL

We had great experience during stay at this hotel. Location is really good. Next to the hotel there is metro station and also it is possible to walk to the park and souq. Staff is very kind and helpful. They could provide an assistance even if we didn’t speak proper English. We enjoyed our stay so much!

Dear LIUDMYLA K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

IJust really like mercure hotel

Customer review rating 4.1/5

Raymond C. F. Solo - 23/01/2020 Confirmed reviews ALL

hotel has good amenities, clean, crews are respectful, etc.

Dear RAYMOND F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

well located

Customer review rating 4.1/5

Zied D. Solo - 23/01/2020 Confirmed reviews ALL

nothing much to say, I like the place and the room quite comfortable. many changes required for the rooms like the carpet, tv and channels, balcony need maintenance and a small table missing there. front office team are nice and friendly.

Dear ZEID D., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Well located

Customer review rating 4.1/5

Jh Solo - 22/01/2020 Confirmed reviews ALL

Hotel is worn out and ugently needs some refurbishment. Bathroom walls are filthy, curtains in room dusty and don’t work properly, balcony door very difficult to operate. Room very nice in size for 1 or 2 persons, amenities nice. Hotel staff this time was very welcoming and smiling and helpful. Didn’t try breakfast restaurant nor swimmingpool pool area this time. Hotel is extremely well located for the souq, MIA, Corniche and especially the metro. Will definitely come back!

Dear JAN P., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Soon the hotel will be fully renovated. As we are getting ready for the 2022 FIFA world cup Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Has potential but needs attention

Customer review rating 4.1/5

F. Solo - 20/01/2020 Confirmed reviews ALL

Had to change rooms because of urine smell and some mold in bathroom. Balcony doors railing are so rigid to open. Carpet is old all over the hotel. Bed was comfortable and sheets were clean. Staff very courteous and helpful.

Dear Azelarab F., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Central location

Customer review rating 4.1/5

Jun T. Solo - 18/01/2020 Confirmed reviews ALL

Very warm genuine welcome from staff, was above and beyond any expectations from this class of hotel. Rooms were old but still comfortable. Very good location, 3 minutes to metro with quick cheap ride to the airport. Also close to Souq Waqif and national museum.

Dear Jun T., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…
Customer review rating 4.1/5

Yann D. Business - 18/01/2020 Confirmed reviews ALL

Good Ratio vs money

Dear Yann D., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Nothing Special

Customer review rating 4.1/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Was not upgraded nor given any special privilege like in other Mercure Hotels in SE Asia.

Dear Heng A., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The special privileges differs form region to region. Meantime your booking is for a standard room and where we have upgraded you to our superior room. Receptionist might forget to inform you while checking in. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations Agent

Nice spacious room with a balcony.

Customer review rating 4.1/5

Piers K. Couples - 16/01/2020 Confirmed reviews ALL

Nice spacious room with a balcony. Hotel very close to the wonderful metro system. A pity that there was so much building work going on outside the hotel - will be much better when they get it finished. Also an easy walk to the Souq Waqif where there are many shops and nice restaurants.

Dear PIERS K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Very well received

Customer review rating 4.1/5

C A. Families - 13/01/2020 Confirmed reviews ALL

I wouldlike to bring to the attention ot the General Manager Mr Sebastien Vincent the excellent welome and service my family and I got ffrom the staff - escpecially Moses atr reception. He was very polite, efficient and helpful and a creit to the hotel

Dear CARL F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Great Value for Money

TripAdvisor rating 3.5/5

MarkandGaye Couples - 13/01/2020 TripAdvisor review

We have stayed in The Mercure Grand several times now as we feel it is one of the best value hotels of its kind in Doha. The staff are extremely friendly and professional and go out of their way to help with anything at all. The room cleaning services are exceptionally good. The location is good being very close to the Souke and now much improved due to the new metro with a station less than 5 mins walk away allowing for and an easy trip to shopping malls and the airport. Would highly recommend.

Dear Mark&Gaye Thank you very much for leaving these wonderful comments on Tripadvisor, We are delighted that you enjoyed your stay among us. Looking forward to see you again for a pleasant stay. Sincerely MOSES Guest Relations Agent
Customer review rating 4.1/5

Brian M. Solo - 11/01/2020 Confirmed reviews ALL

I stayed for a month and I appreciated the Service the staff provided. Specially MR. MOSES, MR. KRISHNA MR. AJAY & MS. MARIA and also the 10th floor room boy I dont know his name from Sri Lanka... all gave me a great and comfortable stay... I only had 1 complaint and it is the WIFI , the wifi is so bad that there was a time my family couldn't reach me for a day and they called the hotel to check whether I am fine. I made many complaints brought it to the managers notice also but all in vain. Please if you need a feedback work on the issues which need immediate action.

Dear BRIAN m., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meantime we are disappointed to hear regarding the wifi experience. We will do our best to keep you happy on your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations Agent

Everything we expected

Customer review rating 4.1/5

Anonymous Couples - 08/01/2020 Confirmed reviews ALL

It was so nice, the people that work in the reception answer all of our doubts. We were so pleased.

Dear EZEQUIEL M., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Mercure Grand Hotel Doha H0…

Very homely

Customer review rating 4.1/5

Suranga Business - 06/01/2020 Confirmed reviews ALL

The staff is very friendly and helpful. Rooms were clean and food was tasty

Dear SURANGA D., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Doha City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moses Guest Relations Agent

The hotel was surrounded by roadworks and due to Metro station expansion there was electricity cuts

Customer review rating 4.1/5

Dr A. A. J. Business - 05/01/2020 Confirmed reviews ALL

As a loyal Accor customer I had booked the Mercure for my three night stay in Doha. To my disappointment the hotel was surrounded by extensive excavation and road diversions due to the expansion of the Metro Station nearby. AS a result there were long ques getting in or out of the hotel. On top of this there were power cuts planned for several hours due to the work being carried out. Although I had paid in advance for this booking I was not made aware of the state of affairs surrounding the hotel. On arrival therefore I requested the reception manager to kindly cancel my booking as I was not going to spend 3 days in this chaos. I was told I will need to write directly to Accor to request any refunds. Although I checked in the hotel, on arrival but I did move out on the same day within a couple of hours. I would therefore be very grateful if you could refund the charges for at least two night if not the whole trip. Thanking you Dr A A J. 59… Silver

Dear A J., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The management will contact you for your request We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations Agent

Nice Stay

TripAdvisor rating 3.5/5

Deepak N Solo travel - 05/01/2020 TripAdvisor review

Always Good because I am always staying in this hotel. Few months before there was huge construction was going on here, but now everything over and therefore no disturbance. Location of this hotel is very nice followed by all staffs are very friendly and helpful.

Dear Mr Deepak Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure hotel and are delighted to read that we were able to match your expectations. Looking forward to see you again soon Sincerely MOSES Guest Relations Agent

Mr M.

Customer review rating 4.1/5

Peter M. Friends - 04/01/2020 Confirmed reviews ALL

Hotel needs full refit staff we're great

Dear PETER M., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Doha City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is already scheduled for a refurbishment, which will be done by part by part. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moses Guest Relations Agent
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