Mercure Grand Hotel Doha City Centre 4 stars

As I was stuck in Iran I tried to cancel the booking 3 days prior but was advised that as I had paid in advance I could not cancel. This is an absolutely disgraceful policy and I will make sure that I will never book with you again and advise all people intending to book not to pay in advance.

As a Mercure property I expected it to be a bit more updated. Certainly a bit shabby around the edges but location was good, right next to main interchange metro and short walk from Souk Waqif area for dining. Breakfast offered a good spread which made up for the room. Was not overpriced but if you like things perfect and new try the Hyatt across the road.

This hotel is situated in the heart of the city where we can go any corner of the city within no time. All staffs are very good and friendly. Presently little construction is going on near to the hotel, but it will not disturb in the hotel. Remaining everything is fine.

Was good

We had a business trip and a customer gathering was held in this hotel. Everything was arranged by the hotel staff to our satisfaction and the best about it was that the arrangements in terms of the event was completely handled by the Hotel which took a great work load off me!

Airport pick up too late

Stayed there for 3 nights on business, the location is very close to the main metro station, maybe 1 minute walk, hotel has good service for the paid amount and the staff are cheerful and very helpful.

I was not happy to be not treatead as a silver Accord member because my csutomer booked from booking.com

Really sad about the location. not even accesible by car since vans were parked at the entrance. the hotel needs upgrade on maintenance. also balconies and pool really dirty. when I order room service they were more interested in the way I was paying than in the order it self so the order came wrong they brought the wrong food and even the desert had a piece of plastic bag on it......

Weak Internet Connection - even though I informed reception, no action taken. I need internet for business however couldnt get well signal and this caused issues on my work. Ignorance from Hotel Staff - I asked waiter in the restaurant to charge the balance to my room. He said it has to be paid now. I insisted the amount to be charged to my room. He called the reception but nobody came and tried to speak to me. They just asked me to come down to reception. I am very surprised on this ignorance. I have been staying in Accor Hotels for so long. Not sure if I stay Doha Mercure again...

We had great experience during stay at this hotel. Location is really good. Next to the hotel there is metro station and also it is possible to walk to the park and souq. Staff is very kind and helpful. They could provide an assistance even if we didn’t speak proper English. We enjoyed our stay so much!

hotel has good amenities, clean, crews are respectful, etc.

nothing much to say, I like the place and the room quite comfortable. many changes required for the rooms like the carpet, tv and channels, balcony need maintenance and a small table missing there. front office team are nice and friendly.

Hotel is worn out and ugently needs some refurbishment. Bathroom walls are filthy, curtains in room dusty and don’t work properly, balcony door very difficult to operate. Room very nice in size for 1 or 2 persons, amenities nice. Hotel staff this time was very welcoming and smiling and helpful. Didn’t try breakfast restaurant nor swimmingpool pool area this time. Hotel is extremely well located for the souq, MIA, Corniche and especially the metro. Will definitely come back!

Had to change rooms because of urine smell and some mold in bathroom. Balcony doors railing are so rigid to open. Carpet is old all over the hotel. Bed was comfortable and sheets were clean. Staff very courteous and helpful.