We had a pleasant, comfortable stay, right from being picked up at the airport to leaving by taxi.

Hotel and facilities are lovely. Food was excellent. However at the bar and reception staff were very unhelpful and rude

I stayed one evening for a professional trip. Nice terrace, and excellent restaurant.

Room could have been nicer

My son and his wife and 15-month old daughter celebrated their wedding anniversary at your hotel. The room was spacious, and their daughter loved padding around on the carpet (she's only used to tiled floors at home). The adults enjoyed the pool.

Your staff were very friendly and efficient. The food was good and it was a great breakfast selection. The room was quiet and comfortable.

Have stayed many times. Convenient to the airport and my customer. Rooms are quiet and comfortable, but getting a but run down. Restaurant food and service are very good. Laundry service seemed to be unreliable. I dropped it off in the morning for same day service and no one seemed to know where it was or if it would be back that night - very stressful as I was checking out in the next morning. Luckily it was found.

After spending a couple of nights at the Pullman in London (St Pancras) I was deeply disappointed by the Marseille version. A rather outdated, old hotel saved by the friendliness and courtesy of its staff. Fitness equipment was very old and in several instances non-operational or flat-out dangerous (treadmill was stalling)

I sent you a note mentioning that I have been billed some 58 Euros on my final invoice, where I paid in full our dinner at the restaurant counter. To this day I have not received a reply and refund from you, it has been almost a week to acknowledge cymessage

The room was literaly caked in stale cigarette smoke. There was no ways the hotel staff could not have noticed this while preparing the room. The hotel acknowledged that the room stank, but prepared it for us anyways. It wasn't even as if the hotel was full, so it seems to be something that happens often enough for the hotel not to care.

I work all around the south of France. I always make sure to spend the last night here. It is a 4 minute free shuttle to the airport. The staff are A+, considerate and helpful. The turkey club sandwich is the best hotel meal available in a 50km radius. The rooms are just a bit tired and in need of modern amenities like USB jacks and extra outlets... but this is a small issue. Breakfast could be a little bit more “hearty” but the staff are fantastic.

I am regularly in this hotel. However I experience a degrading technical situation. Small issues in the rooms (taps etc.) or e.g. in the fitness center are not repaired for months. Seems there is a lack of budget (or attention). Not good.

Nice place to spend the night before a very early morning flight. The food is good and the room clean, attractive and comfortable. The hotel has a swimming pool, a tennis court and a nice park for jogging.

After arriving on a cold, somewhat inhospitable flight on Air Canada from the USA, my one-night stay at the Pullman Marseille was just delightful. It started with the quick pick-up by the hotel's bus service and the kind driver, Jacques, who was able to speak English when my French failed me. In just 24 hours, I was able to use this service three times (and also received advice from the drivers) to get me to downtown Marseille and back, to swim in the hotel pool, and to dine in the restaurant the next morning for breakfast. The breakfast buffet was of excellent quality and offered many choices - with fruit, cheese buffet, hot items, and bread and pastries. ALL of the staff were friendly and attentive in a kind way. I was able to thank the assistant and general manager for the exceptional service and they showed me the table in the reception with photos of the employees which permitted guests to leave personalized comments for them if they liked. This hotel's teamwork and "esprit" is exceptional. Bravo! JSJ

The bedroom was old and tired and smelled stale - dog? cat? cigarette? not sure but was awful. Service in the restaurant was no more than adequate and was overpriced - 15 euros for a small salad of tomato and mozzarella that was fridge cold with cheap tasteless mozzarella and tomatoes