Novotel Cairns Oasis Resort 4.5 stars

We stayed here for a Jetstar holiday package to Cairns with another family with a kid same age as ours. We both requested with the hotel to put us in adjoining rooms - and they honoured our request with rooms on the ground floor with connected patios which worked our great for us! The hotel itself was great, the staff were all very nice from reception to the cleaning staff. I was really surprised of how good the food was at their Moku restaurant and the room service. It was not all that expensive and the quality was really good. Since our kids are young, some days we just couldn’t be bothered going out for dinner so we ordered room service and it was excellent and so convenient. We also spent another couple days by the pool and ordered their food and cocktails - they make it so comfortable to just stay within the resort. The coffee machine in the breakfast hall was fantastic and I had about 3-4 coffees in the morning which was just excessive but had to be done.. Adding the buffet breakfast to your stay is well worth it - the selection is great and you end up not having to eat lunch that day. The hotel is $26 by taxi from the Cairns Airport. On the way back, I used the hotel’s website link to book the Cairns Taxi the night before but the taxi was uncomfortably late, so we booked an Uber which turned up in 3 minutes so that might be a better way to secure a ride back. The hotel is located a very easy stroll from the centre of the Cairns city and heaps of food options. We walked to and enjoyed these places: couple of good playgrounds (Fig Tree and Muddy’s), the night market, the lagoon. Cairns itself is a nice laid back place. We really enjoyed it and felt safe there. Hope to go back again soon and be a bit more adventurous next time and explore further out.

Kid: we had a deluxe room that faced the pool so we didn’t have what most negative reviews say but generally it was pretty nice. The pool was great though I only suggest visiting in the morning and night otherwise it gets crowded and hot and the bar is full of slightly drunk men. To a kid the service would seem personalised I felt remembered but as we went on I realised it was just the staff doing their job they seemed to like a few kids more but they were never rude to me. Buffets quite good when you walk in it seems small but you can really do good with it. Mum: a real resort hotel - kids club, movie nights, water Zumba. We probably didn’t make the most of it as we went day tripping every second day. Pool is beautiful and like the kid said it is best night and morning without the crowds and baking sun. Breakfast was a winner and the kitchen crew definitely tried hard with the rotating menu. Not 100% sure why there was a barbie theme with marshmallows and pink topping but it added to the fun. Thanks to the ever friendly Melanie at breakfast who remembered kiddo’s name each morning .

Had such a positive experience with the Novotel such lovely staff, amazing buffet breakfast, reasonable pricing, rooms cleaned every day, spacious and well presented rooms, awesome swim up pool and bar could not fault it at all. Thankyou for having us!

Great place to stay clean and centrally located. The only gripe I have is the pool bar girl staff were not friendly and feel you need to have some friendlier girls there!!!

A warm greeting by friendly staff made the perfect first impression. Our room was clean and modern, and perfect for our stay. We had the opportunity to relax in and around the pool for a few hours after Checkin and although a lovely tropical setting a little housekeeping would bring the gardens and pool furniture up to a better standard. Overall a nice hotel.