Novotel Cairns Oasis Resort

Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,240 reviews

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Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • Modern conference and event spaces with natural light

ALLSAFE approved hotel

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

  • LAKE STREET:  WEST BUS DEPOT

  • LAKE STREET.:  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET:  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS:-16.918613, 145.772766

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,240 reviews

TripAdvisor Rating  4.5/5  277 reviews

Certificate of excellence 2022

Friendly helpful staff

Customer review rating 4.0/5

Mathew W. C. Families - Confirmed reviews ALL

We had a great time, especially the kids. They loved the pool. The staff were very friendly and eager to help with whatever they could.

Good for family with children

TripAdvisor rating 3.0/5

Erico2709 TripAdvisor review

This hotel is more suitable if you have kids that love the pool. Location is pretty good within few mins walk around the Nite Market, Esplanade, ferry terminal, etc. Staff is generally pretty nice be it the reception or the pool bar.

Hello Erico2709, Thank you for your review its great to see the international market returning. Happy to see that you got out and enjoyed Cairns City we are very lucky with our location being so close to many attractions. Erico2709 we hope to welcome you back to Cairns in the future. Kind regards Shelly Operations Manager

Nice hotel, great location, poor service and no complaint response

TripAdvisor rating 3.0/5

618malj Couples - TripAdvisor review

Hotel is in a great location, central to The Esplanade, next door to the Cairns Aquarium, and near to the marina. Ammenities were great, pool area really good. The downside, I booked this hotel well in advance, paying premium price for a nice room with full bathroom after spending almost 2 weeks in a camper van using caravan park amenities to be given a ground floor room with a fully tiled shower only accessible bathroom. We questioned this with reception only to be bluntly told that was all that was available as they were fully booked. I have emailed the hotel a week ago and had no response. Not good enough.

Hello 618malj, Thank you for your review. I would be more then happy to discuss the issue with you whenever your free. Please pop the hotel a call and ask for myself. I would usually pop you a call however don t have your details available. 618malj please accept my apologies that the team couldn't find a solution for you whilst you were inhouse. 618malj look forward to hearing from you. Kind regards Shelly Operations Manager

Great location for eateries

Customer review rating 4.0/5

Julie Couples - Confirmed reviews ALL

Not far from the foreshore, and most of the popular eateries. Rooms are clean freshly painted and comfortable. The wing we were in needed the outside floor tiles cleaned or replaced in parts as tired. This can be excused due to Covid and now the lack of staff/tradesmen to obtain. Pool area very pleasant to be next to. Lots of family gatherings.

Great hotel but clueless on accessibility

Customer review rating 0.5/5

Chris S. Couples - Confirmed reviews ALL

I am a wheelchair user so a couple of months ago my wife calls the hotel to see if they had an accessible room available. She was told they were booked out by people who did not need an accessible room & if we would pay for those guests to have an upgrade we could have the usually crappy accessible room. This is a new level of ableist absurdity from a mega-hotel chain!!! You pay for for someone else to be upgraded & then we may accommodate you... These Neanderthals really need to realise it's 2022!! So I attempted to email the MIA manager Scott Grant as most non-accessible rooms work for us if the bathroom is OK. I never got a word from MIA Scott Grant (though I am an Accor Platinum Member) however the wonderful Holly responded - she is fabulousQ It went a tad pear shaped when the usual ableist fear that "you must have the accessible room" vs us just wanting a cool room, but we insisted. Holly did some homework getting critical dimensions for the bathroom for us & we happily booked & enjoyed 7 nights. All was good & I tried to meet with Mr Scott Grant the day before leaving however engaged with asst manager George who ran interference for his boss & had zero interest in accessible tourism. Great venue, though as for the management...??? Accor as a group in Australia just makes me despair!

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Other web-users rate our hotel

  • 946 reviews 9.6/10 Location
  • 1,682 reviews 6.9/10 Room
  • 1,974 reviews 8.6/10 Service
  • 11 reviews 7.1/10 WiFi
  • 962 reviews 8.8/10 Pool
  • 815 reviews 7.1/10 Food
  • 705 reviews 7.4/10 Cleanliness
  • 660 reviews 4.9/10 Comfort

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