Novotel Cairns Oasis Resort Hotel 4.5 stars

The staff were friendly and helpful, the rooms clean and functional, as is always the case with Novotel.Unfortunately the Moku restaurant was well below expectations. Both the variety and standard of the meals was well below par. The four meals we had on the Monday of our stay,( a public holiday, and raining, so we had little choice as to where to eat.)were drowned in salt and over cooked. You should not have to saw through a parma and calamari should not be chewy. once again the staff were excellent and were not at any way to blame, but this would be the first Accor motel I would not recommend to others. Yours respectfully Geoff K.

I’ve been staying here for years but unfortunately this hotel is now tired, despite the renovated rooms - although that was only paint etc, the mattress was obviously not new. And with so much choice it’s time to change. And for the first time the staff didn’t seem to want to be there!

Welcoming, comfortable, well located, friendly staff and good food. The reason I keep coming back

Attended Savannah Pool Party and had an excellent weekend from checkin time until the time we left on Sunday.

Had a great stay the hotel everything you need is there and the staff are great love the pool area and service

Very friendly staff great service and excellent location.

For me and my 3 mates, it was an agreed note that the staff were the most welcoming and friendliest of any others we'd previously experienced.

I throughly enjoy my stay with the novotel, Great staff also

We had a great experience whilst there was a few technical issues during the stay, the staff quickly rectified these and were both pleasant and professional throughout.

Thoroughly enjoyed our stay at novotel Cairns. The staff where great, very helpful with our late checkin. Clean, comfortable and great location. Will definitely recommend novotel cairns.

this hotel is very well situated and the staff were all amazing so helpful and friendly very welcoming breakfast is really good and dinner was good also loved the swim up bar bed was a bit to firm for me but rooms are lovely and clean to

Our initially allocated room was underwhelming but on letting the reception know they were able to accomodate us into the main building up recently renovated rooms which were far more cleaner, nicer, spacious and modern! Plenty of kids activities run everyday during holidays plus the lagoon pool with bar was great! Breakfast was great but options were limited by day 3. They can increase their range but again due to COVID they had a la carte which was good

The staff were so accommodating, friendly and helpful. The renovated rooms were functional and very comfortable. My only suggestion for improvement would be the service at the internal bar. We were asked to go outside to order.

Great place to stay. Easy access to Esplanade, and close to a huge array of great restaurants. Super comfy bed!!! Pool very relaxing at night - even had it all to myself. Friendly staff - who help are a stone's throw away to help.

I have stayed here last year and wanted togo back. This time I brought a work colleague who will be visiting Cairns several times this year. I am an accor member and was able to share my benefits with him. Very nice venue, meals , friendly staff and centrally located. Great spot.