Novotel Cairns Oasis Resort Hotel 4.5 stars

we try and stay with you and the staff look after us seniors is near cairns hospital which ahs helped this visit am returning on 18thfor 3 nights

As a Diamond Member, you are not treated any different than if you had just joined the Accor group membership. its a little disappointing.

It was a delight to stay at the Novotel Oasis. The attention to detail from all of the staff and their inclusive nature with children was extremely impressive.

All good thanks

THE rooms were spacious. Our room had a balcony overlooking the pool area. What a view and at night time with lighting it was mesmerising. The food located at the hotel was delicious and perfectly cooked so we didn't have to go elsewhere. So this was our home away from home for the 5 days we were booked here. The staff were helpful and friendly.

A week long work trip . The resort is very clean, relaxed and perfectly located.

Loved the pool and swim up bar. Hardly used the car everything was so close. Information lady was very helpful and booked a few tours. It was our first time visiting Cairns and we loved it so much that we are talking about booking another trip and staying at Novotel of course

Friendly. Clean and central to everything.

Stayed here for 8 nights and was amazing! Big group of us and everyone was happy with the hotel. The friendly staff & the concierge & breakfast area. Pool area is amazing & great for a family.

Motel has been done up nice

We are regulars to the hotel and have built a rapport with the staff, especially Jet and Michal. We returned once again expecting the fantastic customer service we received in the past. However, Justice (working at the pool bar) had very minimal customer service skills. He gave off the impression that he did not want to be there. His responses to our queries were often short and snappy. He made our afternoon at the bar less enjoyable as we didn’t want for return for more drinks or food from him. Jet was as friendly and welcoming as always.

I enjoyed the stay, but thought the food selection was limited and was not happy with the smoked flavour of the chap potatoes . I have stayed in better hotels that were more reasonable in price also

The staff were very friendly and knowledgeable. Nothing was too much trouble. The entire resort was sparkling clean and very well maintained. The serving sizes from Moku were huge. Loved, loved, loved the smoked potatoes! Kia, at reception, was very helpful

What an excellent stay. From making reservations and subsequently changing them, I dealt with such a helpful reservation manager who even gave advice on our itinerary and a choice of restaurants to celebrate my wife's birthday. On arrival front office staff had us checked into a lovely spacious room. We enjoyed the prompt service of the room service for our breakfasts. We had dinner one evening at the hotel and were able to sit at a pleasant location over-looking the pool. The meals were good, location was again excellent. No doubts about where we will be staying on our next visit to Cairns.

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.