Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating 4.2/5 10,866 reviews

ALLSAFE approved hotel

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Novotel Cairns Oasis Resort
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+ 21 Services

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Hotel services

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 314 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 20 connecting rooms
    • 314 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Japanese
    • Thai
    • English
    • Chinese Mandarin
    • Indonesian
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Car Parking Additional charge
    • On site
Well-being
  • Novotel Resort Pool
    • Outside
    • On site
  • Resort Gym
    • On site
Family
  • Services for children
    • Play area

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,866 reviews

TripAdvisor Rating 4.5/5

176 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great service

Customer review rating 5.0/5

Darren B. Families - 19/10/2021 Confirmed reviews ALL

Great staff

Dear Darren, Thank you for the great review of our hotel! So happy to read that the team looked after you . We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

A real oasis and fabulous family holiday spot

Customer review rating 4.5/5

Sara Families - 19/10/2021 Confirmed reviews ALL

Great family getaway spot. Convenient location, clean, quiet rooms, comfortable beds and amazing food.

Dear Sara Thank you for the great review of our hotel! So happy to read that the entire family enjoyed the getaway especially the food from Moku. Sara if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

This is the perfect hotel for families!

Customer review rating 5.0/5

Kat B. Families - 19/10/2021 Confirmed reviews ALL

This really is the perfect hotel for families! It's in a great location, but we've hardly left the hotel as kids are loving the pool and school holiday activities! Movie night with freshly made popcorn is a favourite!

Dear Kat B Thank you for the great review of our hotel! So happy to read that the entire family enjoyed their stay and the kids enjoyed their VIK Programme. Kat B if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Excellent, but ruined by having someones old stinky prawns left in the fridge on our arrival. Also ordered Nacho's room service and that was very ordinary.

Customer review rating 2.5/5

Ami D. Families - 19/10/2021 Confirmed reviews ALL

Loved our Staycation but was definitely disappointed by the fridge incident and Nachos.

Dear Ami, Thank you for taking the time to share your feedback. I'm so sorry that your check-in was ruined due to the smell please accept my apologies for this. For this I have place 2000 membership points on your account as a form of apology. Ami if these points don't appear in the next week or you have any further issues you wish to discuss please feel free to make contact with myslef. Ami I hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Fantastic family hotel, fantastic staff

Customer review rating 5.0/5

Alison C. Families - 19/10/2021 Confirmed reviews ALL

This is our 6th visit to the hotel in the September school holidays. We keep returning due to the awesome staff & awesome children’s activities.

Dear C. family , Thank you for the great review of our hotel! It was a pleasure having you all back again I know Deb loved having the kids help her with activities. Alison if you have time it would mean allot to the team an the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

2 seniors good stay

Customer review rating 4.5/5

Jan Couples - 18/10/2021 Confirmed reviews ALL

we try and stay with you and the staff look after us seniors is near cairns hospital which ahs helped this visit am returning on 18thfor 3 nights

Dear Jan, Thank you for the great review of our hotel! I can see you are already back inhouse again if there is anything myself or the team can do please let me know. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Centrally Located.

Customer review rating 3.0/5

Michael V. Business - 18/10/2021 Confirmed reviews ALL

As a Diamond Member, you are not treated any different than if you had just joined the Accor group membership. its a little disappointing.

Dear Michael, Thank you for taking the time to share your feedback and your time on the phone today. As stated I really appreciate the honest feedback especially from a diamond member. Michael as discussed please let me know when you are next looking at returning to Novotel Cairns. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Amazing resort with family friendly staff

Customer review rating 4.5/5

Emma Families - 18/10/2021 Confirmed reviews ALL

It was a delight to stay at the Novotel Oasis. The attention to detail from all of the staff and their inclusive nature with children was extremely impressive.

Dear Emma, Thank you for the great review of our hotel! So happy to read the entire team looked after you and your family especially the VIK team Deb and Louisa I will make sure to pass this positive message on. Emma if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay

Customer review rating 4.0/5

Scott Couples - 18/10/2021 Confirmed reviews ALL

All good thanks

Dear Scott, Thank you for taking the time to share your feedback. happy to read you enjoy your stay. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

I believed Novotel Oasis was the best option . We visited a few of the hotels nearby while in Cairns and Novotel surpassed other hotels nearby in creating a holiday place

Customer review rating 4.5/5

Angie Couples - 18/10/2021 Confirmed reviews ALL

THE rooms were spacious. Our room had a balcony overlooking the pool area. What a view and at night time with lighting it was mesmerising. The food located at the hotel was delicious and perfectly cooked so we didn't have to go elsewhere. So this was our home away from home for the 5 days we were booked here. The staff were helpful and friendly.

Dear Carmen, Thank you for the great review of our hotel! Love that we are your home away from home and that the entire team looked after you. Carmen if you have time it would mean allot to the team and the hotel if you could place your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Beautiful Resort , great amenities

Customer review rating 4.5/5

Elaine Business - 18/10/2021 Confirmed reviews ALL

A week long work trip . The resort is very clean, relaxed and perfectly located.

Dear Elaine, Thank you for taking the time to share your feedback. Happy to read you enjoyed your work trip at Novotel Cairns. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Fantastic pool, great location, friendly staff

Customer review rating 4.5/5

Michelle W. Families - 18/10/2021 Confirmed reviews ALL

Loved the pool and swim up bar. Hardly used the car everything was so close. Information lady was very helpful and booked a few tours. It was our first time visiting Cairns and we loved it so much that we are talking about booking another trip and staying at Novotel of course

Dear Michelle, Thank you for the great review of our hotel! So happy to read that you not only enjoyed Novotel but Cairns city as well. Michelle if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

All in one.

Customer review rating 5.0/5

Steve W. Business - 18/10/2021 Confirmed reviews ALL

Friendly. Clean and central to everything.

Dear Steve, Thank you for the great review of our hotel! I will pass your positive message onto Josie the lady wo looked after you at breakfast. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Awesome location, great hotel to stay at!

Customer review rating 5.0/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Stayed here for 8 nights and was amazing! Big group of us and everyone was happy with the hotel. The friendly staff & the concierge & breakfast area. Pool area is amazing & great for a family.

Dear Lisa, Thank you for the amazing review of our hotel! So happy to read that the entire family enjoyed the hotel and your birthday celebrations. Lisa if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on Tripadvisor. We are glad that you enjoyed your stay and hope to see you and the family back again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good location

Customer review rating 4.0/5

Steven T. Business - 18/10/2021 Confirmed reviews ALL

Motel has been done up nice

Dear Steven Thank you for taking the time to share your feedback. Happy to read you like the refurbishment. Steven if you are ever after a locals deal please always call the hotel direct as you are entitled to a discount as long as you show you ID on check-in. However Steven you need to be quick as we only have a certain amount of rooms per night. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Fantastic as always…Except for poor customer service from certain staff

Customer review rating 4.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

We are regulars to the hotel and have built a rapport with the staff, especially Jet and Michal. We returned once again expecting the fantastic customer service we received in the past. However, Justice (working at the pool bar) had very minimal customer service skills. He gave off the impression that he did not want to be there. His responses to our queries were often short and snappy. He made our afternoon at the bar less enjoyable as we didn’t want for return for more drinks or food from him. Jet was as friendly and welcoming as always.

Dear Samantha, Thank you for taking the time to share your feedback. And please accept my apologies for the unpleasant experience. I understand that Damon has called you to discuss the matter. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

reasonable location and the room was clean and well presented.

Customer review rating 3.5/5

Francis R. Solo - 17/10/2021 Confirmed reviews ALL

I enjoyed the stay, but thought the food selection was limited and was not happy with the smoked flavour of the chap potatoes . I have stayed in better hotels that were more reasonable in price also

Dear Francis, Thank you for taking the time to share your feedback. I have passed your feedback onto our executive chef. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Much needed R & R

TripAdvisor rating 5.0/5

blondydon 15/10/2021 TripAdvisor review

The staff were very friendly and knowledgeable. Nothing was too much trouble. The entire resort was sparkling clean and very well maintained. The serving sizes from Moku were huge. Loved, loved, loved the smoked potatoes! Kia, at reception, was very helpful

blondydon, Thank you for taking the time to review our Resort. Great to hear our team looked after you well especially Kia and found the property well maintained. I agree the smoked potatoes are delicious. We look forward to welcoming you back again. Regards, Scott Grant General Manager

An Excellent Stay in Cairns

TripAdvisor rating 5.0/5

Robert K 24/09/2021 TripAdvisor review

What an excellent stay. From making reservations and subsequently changing them, I dealt with such a helpful reservation manager who even gave advice on our itinerary and a choice of restaurants to celebrate my wife's birthday. On arrival front office staff had us checked into a lovely spacious room. We enjoyed the prompt service of the room service for our breakfasts. We had dinner one evening at the hotel and were able to sit at a pleasant location over-looking the pool. The meals were good, location was again excellent. No doubts about where we will be staying on our next visit to Cairns.

Robert K, Thank you for taking the time to review our Resort. Great to hear you enjoyed an excellent stay with us to celebrate your Wife's birthday. I will pass on your comments to our team especially Ange in Reservations. Our central CBD location is very convenient and we appreciate you dining with us. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

THANKYOU

TripAdvisor rating 5.0/5

92gerry751 17/09/2021 TripAdvisor review

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.

Afternoon 92gerry751 Thank you for your amazing review and for placing it on TripAdvisor. So glad the entire family enjoyed themselves in our little Oasis. Kind regards Shelly

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