Novotel Cairns Oasis Resort Hotel 4.5 stars

Customer review rating 4.2/5 10,598 reviews

ALLSAFE approved hotel

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Novotel Cairns Oasis Resort
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+ 13 Services

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs in all guest rooms

  • 5 flexible spaces for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 cairns
australia

Tel: +61740801888

Fax: (+61)7/40801847

Check-in from 14h00

Check out up to 11h00

  • LAKE STREET :  WEST BUS DEPOT

  • LAKE STREET. :  SOUTH NO. 3 BUS DEPOT

  • LAKE STREET :  CAPT COOK H'WAY FLORENCE ST

  • By plane

    CAIRNS At 6km / 3.75 miles

  • By train

    CAIRNS At 1km / 0.63 miles

GPS :-16.918613, 145.772766

Our accommodation(s)

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suite s and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

Our restaurants and bars

MOKU BAR + GRILL

Type of cuisine: Regional

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Moku Beach Club

Moku Beach Club is the swim-up pool bar offering light snacks and cocktails and is open daily.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 167

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Cairns Oasis Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,598 reviews

tripadvisor

TripAdvisor Rating 4.0/5

160 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay and friendly stall

Customer review rating 4.0/5

James M. Couples - 01/08/2021 Confirmed reviews ALL

Great stay however cocktails were poor and we tried several during our stay

Customer review rating 3.0/5

Kim B. Solo - 31/07/2021 Confirmed reviews ALL

Awesome room as per usual. Really really disappointed in the local price. I usually stay 2 sometimes 3 times a year. I wont be anymore. For $200 not even breakfast included.

Dear Kim Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Close walk to seafront.

Customer review rating 3.5/5

Roslynn Friends - 31/07/2021 Confirmed reviews ALL

Disappointed that we were charged for parking. Other accommodation during my stay did NOT charge for secure parking. Some confusion over how we could use the $10 credit so we missed out on using the credit.

Dear Roslynn Thank you for taking the time to share your feedback. Sorry that the Food and Beverage credit wasn't explained correctly. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good Stay

Customer review rating 5.0/5

Barbara H. Friends - 31/07/2021 Confirmed reviews ALL

It was a great place to stay, convenient with all amenities we required. A great deal was offered which we took advantage of. Enjoyed the food and great cocktails. Very pleasant atmosphere for dining. Would recommend and return to stay again.

Dear Barbara, Thank you for the great review of our hotel! So happy to read that you great time and more importantly you enjoyed the food and cocktails. Barbara if you have time it would mean allot to the hotel and the team if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Best appointed accommodation I have ever stayed in.

Customer review rating 5.0/5

Bruce S. Solo - 30/07/2021 Confirmed reviews ALL

The set up of the suite was excellent. The staff were friendly. The restaurant was perfect. The location of the resort was great. The weather was perfect. All of this made an extremely pleasant experience for me. Thank you.

Dear Brett, Thank you for the great review of our hotel! So happy to read you enjoyed your room and the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great service, awesome location, clean facilities

Customer review rating 5.0/5

Malin B. Families - 30/07/2021 Confirmed reviews ALL

Our stay at Novotel was absolutely 10 out of 10! The staff were amazing, super friendly and helpful. The facilities were clean and tidy, breakfast was superb. Thanks for making our holiday so great !

Dear Malin, Thank you for the great review of our hotel! So happy to read that we are a 10 out of 10 and that the team are amazing. Malin if you have time it would mean allot to the hotel and the team if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Relaxing stay ideally located

Customer review rating 4.5/5

Shelley Families - 29/07/2021 Confirmed reviews ALL

Relaxing and enjoyable stay.

Dear Shelley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great family stay

Customer review rating 4.5/5

David Families - 29/07/2021 Confirmed reviews ALL

We stayed 11 nights at Cairn Novotel with my wife and 2 kids aged 13 & 9 its in such a great location close the everything within walking distance. Excellent pool area which my kids lived in. we had breakfast some mornings and had a couple of dinner meals and snacks also which were very good quality. My only Con for my stay was that the rooms were quite cramped and small with 4 suit cases in the room as we had a 2x double beds in our room and all stayed in 1 room, the shower was not great little pressure and having no sauna was disapointing . Other than that we had a great time.

Dear David, Thank you for the great review of our hotel! Happy to read that the entire family enjoyed there stay in our little Oasis. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good Aussie Hotel

Customer review rating 4.0/5

Scott R. Couples - 29/07/2021 Confirmed reviews ALL

We had a delightful 4 day stay at the Novotel resort Cairns this July. The check in was wonderful. The room on the 5th floor facing the pool excellent. The room cleadliness and service immaculate. The breakfast buffet was of a very high standard in terms of range and presentation and quality. We noticed that all the staff were highly trained, courteous and friendly. Happy hour at the seim up pool bar was very popular. Thankyou for our relaxing stay.

Dear Scott, Thank you for the great review of our hotel! So happy to read that you enjoyed your stay in our little Oasis and that the team looked after you. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Perfect location

Customer review rating 4.5/5

Steve W. Business - 29/07/2021 Confirmed reviews ALL

Great room service and friendly staff.

Dear Steve, Thank you for the great review of our hotel! I will make sure to pass on the positive feedback to Mel from breakfast an Kristine from reception. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …
Customer review rating 4.5/5

Jane Families - 28/07/2021 Confirmed reviews ALL

Great stay. comfy beds, great pool, lovely staff and excellent room servicing.

Dear Jane, Thank you for the great review of our hotel! Happy to read that the bed was comfy and you had time to enjoy the pool. Jane if you have time it would mean allot to the team and the hotel if you placed you amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Good stay

Customer review rating 5.0/5

K. Families - 28/07/2021 Confirmed reviews ALL

My family and I enjoyed out stay, and the stuff assisted in all our need to make us comfortable

Dear K., Thank you for the great review of our hotel! So happy to read that the team looked after you. K. if you have time it would be amazing if you could pop your fabulous review on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Fantastic way to end a Holiday

Customer review rating 5.0/5

Damiano M. M. Couples - 28/07/2021 Confirmed reviews ALL

We returned from Palm Cove and wanted extra nights in Beautiful Cairns, so we booked into the Novotel Oasis Cairns and found it accommodating, pleasant, close to restaurants and water, excellent and efficient staff and the property was just fabulous.

Dear Danny, Thank you for the great review of our hotel! So happy to read you enjoyed the hotel and Kenji at reception looked after you I will make sure to pass this on. Danny if you had time it would mean allot to the team and the hotel if you placed your amazing feedback on Tripadvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

A great location, comfortable and friendly staff

Customer review rating 4.0/5

Nath Families - 28/07/2021 Confirmed reviews ALL

Stayed for 7 nights and had a comfortable stay. The location is perfect close to the city centre. Amenities were good although the pool was a little cold. Some minor issues in the room ( fridge wasn’t cold), door stop missing and curtains hanging off hooks however the fridge was fixed quickly. Staff were very friendly and the buffet breakfast was delicious. Overall a great stay.

Dear Nath, Thank you for taking the time to share your feedback. Happy to read that you enjoyed your stay. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Well located in the city

Customer review rating 4.0/5

Ross G. Families - 28/07/2021 Confirmed reviews ALL

Comfortable room, a little bit squishy getting to the toilet. Friendly staff across the board. We were disappointed that the onsite parking was a charge per day. On the day we vacated having settled up at the front desk we were then phoned and hour later by someone presumably from the front desk who we couldn't understand a word he was saying. It took a number of requests to repeat before we realised it was the hotel asking if we wanted to have the charges made to our credit card, which we had already organised. This is not good! 1) to have someone who cannot speak english properly 2) Asking the same questions re payment just after organizing it in person at the front desk

Dear Ross, Thank you for taking the time to share your feedback. Sorry you had issues after you checked out I will follow this up. We hope to welcome you back to our hotel very soon! Sincerely, Shelly Cuthbertson Operations Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

highly recommend

TripAdvisor rating 5.0/5

Margaret W 14/04/2021 TripAdvisor review

this hotel is very well situated and the staff were all amazing so helpful and friendly very welcoming breakfast is really good and dinner was good also loved the swim up bar bed was a bit to firm for me but rooms are lovely and clean to

Margaret W, Thank you for highly recommending our hotel. Great to hear our team were amazing and breakfast tasty. We look forward to welcoming you back again. Regards, Scott Grant General Manager

Fabulous stay at a well located hotel with great amenities and superb pool

TripAdvisor rating 4.0/5

KavitaKashyap 12/04/2021 TripAdvisor review

Our initially allocated room was underwhelming but on letting the reception know they were able to accomodate us into the main building up recently renovated rooms which were far more cleaner, nicer, spacious and modern! Plenty of kids activities run everyday during holidays plus the lagoon pool with bar was great! Breakfast was great but options were limited by day 3. They can increase their range but again due to COVID they had a la carte which was good

Kavita, Thank you for choosing to stay with us at Novotel Cairns Oasis Resort. For that new room feel the Deluxe and Deluxe pool view rooms are the room type to book they are worth the upgrade fee. Sorry there was an issue with your initial room, I have addressed with our team to ensure this doesn't happen again. Our kids activities over the school holiday period has been a real hit and we are looking to extend over peak times, watch this space. We hope to welcome you back again. Regards, Scott Grant General Manager

Great staff committed to great customer service

TripAdvisor rating 5.0/5

Jennifer D 10/03/2021 TripAdvisor review

The staff were so accommodating, friendly and helpful. The renovated rooms were functional and very comfortable. My only suggestion for improvement would be the service at the internal bar. We were asked to go outside to order.

Jennifer, Thank you for taking the time to review our hotel. Great to hear you enjoyed your time with us and felt well looked after by our committed team. Appreciate your constructive comment on how we can improve. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

Relaxing and refreshing oasis out of the heat

TripAdvisor rating 5.0/5

H4963DPjanes Business - 21/02/2021 TripAdvisor review

Great place to stay. Easy access to Esplanade, and close to a huge array of great restaurants. Super comfy bed!!! Pool very relaxing at night - even had it all to myself. Friendly staff - who help are a stone's throw away to help.

Jane S, Thank you for taking the time to review our hotel. Great to hear you enjoyed our central location and super comfy bed. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

Work trip

TripAdvisor rating 5.0/5

Eagleye1963 Business - 18/02/2021 TripAdvisor review

I have stayed here last year and wanted togo back. This time I brought a work colleague who will be visiting Cairns several times this year. I am an accor member and was able to share my benefits with him. Very nice venue, meals , friendly staff and centrally located. Great spot.

Eagleye1963, Thank you for choosing to stay with us again, great to hear you bought along a colleague and both enjoyed your time with us. Thank you for being an Accor Loyalty Member and we hope to welcome you back again. Regards, Scott Grant General Manager

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