Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,844 reviews

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ALLSAFE approved hotel

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Cairns Oasis Resort

122 Lake Street

GPS:-16.918613, 145.772766

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,844 reviews

TripAdvisor Rating  4.5/5  405 reviews

Certificate of excellence 2023

Friendly staff, convenient and accommodating for families

TripAdvisor rating 5.0/5

hiromik565 Families - TripAdvisor review

We stayed here for a Jetstar holiday package to Cairns with another family with a kid same age as ours. We both requested with the hotel to put us in adjoining rooms - and they honoured our request with rooms on the ground floor with connected patios which worked our great for us! The hotel itself was great, the staff were all very nice from reception to the cleaning staff. I was really surprised of how good the food was at their Moku restaurant and the room service. It was not all that expensive and the quality was really good. Since our kids are young, some days we just couldn’t be bothered going out for dinner so we ordered room service and it was excellent and so convenient. We also spent another couple days by the pool and ordered their food and cocktails - they make it so comfortable to just stay within the resort. The coffee machine in the breakfast hall was fantastic and I had about 3-4 coffees in the morning which was just excessive but had to be done.. Adding the buffet breakfast to your stay is well worth it - the selection is great and you end up not having to eat lunch that day. The hotel is $26 by taxi from the Cairns Airport. On the way back, I used the hotel’s website link to book the Cairns Taxi the night before but the taxi was uncomfortably late, so we booked an Uber which turned up in 3 minutes so that might be a better way to secure a ride back. The hotel is located a very easy stroll from the centre of the Cairns city and heaps of food options. We walked to and enjoyed these places: couple of good playgrounds (Fig Tree and Muddy’s), the night market, the lagoon. Cairns itself is a nice laid back place. We really enjoyed it and felt safe there. Hope to go back again soon and be a bit more adventurous next time and explore further out.

Resort in the CBD

TripAdvisor rating 4.0/5

HungryForMoreMum Families - TripAdvisor review

Kid: we had a deluxe room that faced the pool so we didn’t have what most negative reviews say but generally it was pretty nice. The pool was great though I only suggest visiting in the morning and night otherwise it gets crowded and hot and the bar is full of slightly drunk men. To a kid the service would seem personalised I felt remembered but as we went on I realised it was just the staff doing their job they seemed to like a few kids more but they were never rude to me. Buffets quite good when you walk in it seems small but you can really do good with it. Mum: a real resort hotel - kids club, movie nights, water Zumba. We probably didn’t make the most of it as we went day tripping every second day. Pool is beautiful and like the kid said it is best night and morning without the crowds and baking sun. Breakfast was a winner and the kitchen crew definitely tried hard with the rotating menu. Not 100% sure why there was a barbie theme with marshmallows and pink topping but it added to the fun. Thanks to the ever friendly Melanie at breakfast who remembered kiddo’s name each morning .

Customer review rating 5.0/5

Bianca Couples - Confirmed reviews ALL

Had such a positive experience with the Novotel such lovely staff, amazing buffet breakfast, reasonable pricing, rooms cleaned every day, spacious and well presented rooms, awesome swim up pool and bar could not fault it at all. Thankyou for having us!

Dear Bianca, Thank you for the great review of our hotel! Happy to read you had such a positive experience with us. I'll make sure i'll share your lovely feedback with our team, as i'm sure this will encourage them to continue their great work. Bianca, if you have time it would mean allot to the team and the hotel if you placed your amazing feedback on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Great Place

Customer review rating 5.0/5

Amanda N. Families - Confirmed reviews ALL

Great place to stay clean and centrally located. The only gripe I have is the pool bar girl staff were not friendly and feel you need to have some friendlier girls there!!!

Dear Amanda N., We very much appreciate your comments regarding your stay at the Novotel Cairns Oasis Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass on your feedback about the bar girls to our F&B Manager as customer service and experience is very important to us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

Just what we needed

Customer review rating 4.0/5

Barry Couples - Confirmed reviews ALL

A warm greeting by friendly staff made the perfect first impression. Our room was clean and modern, and perfect for our stay. We had the opportunity to relax in and around the pool for a few hours after Checkin and although a lovely tropical setting a little housekeeping would bring the gardens and pool furniture up to a better standard. Overall a nice hotel.

Dear Barry, Thank you for the great review of our hotel! Happy to read the team, and especially Lorenza on check in, looked after you! Also great to hear you enjoyed our modern rooms and tropical oasis pool setting. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Hiddink Front Office Manager NOVOTEL CAIRNS OASIS RESORT Tel : +61 (0) 7 …

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Other web-users rate our hotel

  • 846 reviews 9.6/10 Location
  • 1,426 reviews 6.8/10 Room
  • 1,789 reviews 8.7/10 Service
  • 15 reviews 9.4/10 WiFi
  • 873 reviews 8.7/10 Pool
  • 652 reviews 7.1/10 Food
  • 602 reviews 7.5/10 Cleanliness
  • 549 reviews 5.2/10 Comfort

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