Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,271 reviews

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Novotel Cairns Oasis Resort - Image 1
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Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Telephone
Fax +61 7 4080 1847

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,271 reviews

TripAdvisor Rating  4.4/5  507 reviews

Certificate of excellence 2025

A Memorable Stay at the Heart of Cairns – Warm Hospitality & Perfect Location

TripAdvisor rating 5.0/5

rasheshd2020 Families - TripAdvisor review

We spent three wonderful nights at the Novotel Cairns Oasis Resort, and it turned out to be one of the most memorable parts of our trip. The resort has a truly relaxing vibe, with a beautiful, inviting pool at its heart—perfect for unwinding after a day of exploring. What really stood out was the warmth and professionalism of the reception staff. A special shoutout to Marissa, who went above and beyond when we faced a hiccup with our booking (accidentally cancelled by our travel agent). Not only did she resolve the issue swiftly, but she also upgraded us to a stunning room with a pool view, ensuring we felt welcomed and cared for. Her kindness set the tone for our entire stay. The breakfast spread was fantastic—elaborate, fresh, and well-managed. Every staff member we interacted with was friendly, courteous, and eager to help. Location-wise, it couldn’t get better. The hotel is just a short walk from the Esplanade, with its buzzing atmosphere and scenic waterfront, and very close to the reef terminal—ideal for anyone planning Great Barrier Reef tours. Restaurants, cafes, and shops are all within 300–500 meters, making it an extremely convenient base. The resort is not only beautiful and well-maintained, but also offers an unbeatable combination of comfort, service, and accessibility. Highly recommended for couples, families, or anyone looking to explore Cairns in style and ease.

Customer review rating 5.0/5

Barry B. Couples - Confirmed reviews ALL

Greeted by warm and friendly staff. Room was clean and tidy and it had that ever elusive comfy hotel mattress!

Dear Mr B., Thank you for your kind words about our staff and the comfort of your room. We take pride in providing a welcoming atmosphere and maintaining high cleanliness standards. We hope to welcome you back for another enjoyable stay. Best regards, Becka Novotel Cairns Oasis Resort

Customer review rating 4.0/5

Jacqueline M. Business - Confirmed reviews ALL

Nice location close to night markets/Esplanade and within walking distance of Conference centre. Nice amenities, including room service. The pool was particularly ideal for families with young kids, the sand end and gradual slope was perfect. It rained constantly during my stay but there was enough cover to still enjoy the outside spaces and the hotel umbrellas were great. My one gripe was that I was given a room directly opposite the lifts which was rather noisy.

Dear Ms M., Thank you for taking the time to share your thoughts about your recent stay at Novotel Cairns Oasis Resort. We are delighted to hear you enjoyed our convenient location, family-friendly pool, and the quality of our amenities and room service. We sincerely apologize for the inconvenience caused by the noise from the lifts. Your feedback is invaluable, and we will certainly consider it as we strive to enhance our guest experience. We appreciate your kind words regarding our professional staff, and we hope to welcome you back for a quieter and even more enjoyable stay in the future. Best regards, Becka Novotel Cairns Oasis Resort

Customer review rating 5.0/5

Ritesh S. Families - Confirmed reviews ALL

Great location!! Amazing pool! Great customer service!!

Dear Ritesh, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, the pool, and the service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Becka Novotel Cairns Oasis Resort

Customer review rating 4.5/5

Dan A. Families - Confirmed reviews ALL

A large group with kids all stayed for a long weekend and it was a great experience. The lagoon is fantastic with lots for adults (swim-up bar!) and for kids (loads of activities and beach toys provided). Hotel was clean, staff were very friendly and the food and drinks were great as well as reasonably priced.

Dear Mr A., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your group enjoyed the lagoon, along with the amenities provided for both adults and children. It is also gratifying to know that our team made a positive impression and that you found our food and drinks to be of great value. We look forward to welcoming you back for another memorable experience. Best regards, Becka Novotel Cairns Oasis Resort

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Other web-users rate our hotel

  • 1,099 reviews 9.6/10 Location
  • 1,712 reviews 6.8/10 Room
  • 1,990 reviews 8.5/10 Service
  • 22 reviews 5/10 WiFi
  • 1,062 reviews 9.2/10 Pool
  • 732 reviews 6.9/10 Cleanliness
  • 727 reviews 7.2/10 Food
  • 653 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.