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Novotel Ambassador Seoul Doksan oteli 4 yıldız

Avis müşterileri puanı 4.5/5 1.555 görüş

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+ 20 Hizmetler

Otel ekstraları

  • Massage and treatment rooms on-site

  • Free WIFI in all rooms

  • Fitness centre with indoor pool and sauna

  • Wedding and Private Events

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelde ve yakınındaki hizmetler

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

Ücretli hizmetler

Hizmetler ve pratik bilgiler
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • Hareketlilik imkanı kısıtlı kişiler için erişilebilirlik
  • Klimalı
  • Otelde konuşulan diller
  • Resepsiyon günün 24 saati açıktır
  • Elektrikli araç şarj üniteleri Ücretli hizmetler
  • Kuru Temizleme / Ütü Ücretli hizmetler
  • Butikler/alışveriş
  • Bagaj taşıyıcı
  • Concierge
Eğlence ve aktivite
  • Yüzme havuzu
  • Fitness centre
  • Sağlık merkezi
Yiyecek-içecek
  • Kahvaltı Ücretli hizmetler
  • 1 Bar
İş hizmetleri
  • 6 Toplantı odası
  • Toplantı oteli
  • İş merkezi
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Novotel Ambassador Seoul Doksan

378 Siheungdae-ro
Geumcheon-gu
08580 seoul
korea, republıc of

Tel: +8228381101

Faks: (+82)2/8544799

Check in başlangıç saati: 14h00

Check out bitiş saati: 12h00

  • BLUE LINE BUS :  150, 500 GEUMCHEON POST OFFICE

  • GREEN LINE BUS :  5624, 5625, 5626 GEUMCHEON POST OFFICE

  • GREEN LINE 2 :  5617, 5618, 5623 GEUMCHEON POST OFFICE

  • GREEN LINE 4 :  5627, 5630, 5713 GEUMCHEON POST OFFICE

  • GREEN LINE BUS :  5530, 5531, 5534 GEUMCHEON POST OFFICE

  • LIMOUSINE BUS :  6004 IN FRONT OF HOTEL

  • DOKSAN ST (SUBWAY) :  DARK BLUE (No.1) DOKSAN STATION

  • GURO DIGITAL COMPLEX ST (SUBWAY) :  GREEN LINE(No.2) GURO DIGITAL COMPLEX STATION

  • Uçakla

    GIMPO DOMESTIC APT 14km / 8,75 mil mesafede

  • Uçakla

    INCHEON INTERNATIONAL AIRPORT 30km / 18,64 mil mesafede

  • Arabayla

    GWANGMYUNG BRIDGE 12,07km / 7,5 mil mesafede

  • Arabayla

    SHIHEUNG INTERCHANGE 2km / 1,24 mil mesafede

  • Arabayla

    SHIHEUNG-DONG 0,1km / 0,06 mil mesafede

GPS :37.467441, 126.898436

Konaklama olanaklarımız

Spacious, contemporary designed and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Restoranlarımız ve barlarımız

PHOENIX BAR

The lobby lounge 'Phoenix' offers a large range of liquors as well as tea and coffee prepared by a barista. It is the perfect place for a small meeting or short rest in your busy schedule.

Sözleşmeye bağlı olmayan fotoğraf

  • Pazartesi
  • Salı
  • Çarşamba
  • Perşembe
  • Cuma
  • Cumartesi
  • Pazar

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 6

  • Maksimum büyüklük: 540

  • Maksimum kapasite: 500 kişi

  • Maksimum ziyafet kapasitesi: 300 kişi

Daha fazlasını öğrenin


Novotel Ambassador Seoul Doksan oteli için konuklarımızın yorumları

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Daha fazla bilgi edinin

ALL Puanlama 4.5/5

1.555 görüş

TripAdvisor Derecesi 4.5/5

970 görüş

2021 TripAdvisor Mükemmellik Sertifikası
2021 mükemmeliyet sertifikası

Wasn't clean. But I applaud the efforts of the staff.

Tripadvisor puanı 5.0/5

pendo1040 Friends getaway - 11/01/2020 TripAdvisor onaylı yorum

I stayed from December 21 to 23. As soon as I arrived at the room, I checked the room to see if it was cleaned as usual, and I immediately contacted you and cleaned it again. I lived in warm Southeast Asia and came to Korea cold. With much consideration, I was able to stay warm by adjusting the heater and heating.

Dear pendo1040, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. However; regarding to your comments about the cleanness of the room, we sincerely apologize for the inconvenience and promise you that we will give a lot more attention to keep the guest room clean. Also, I have addressed your comments about cleanness of the room to housekeeping department, so that we can make all of our guests to have pleasant stay. All our guest’s satisfaction and comfort is very important to us and we will ensure this will not happen again in the future. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, KL Kim_General Manager Novotel Ambassador Seoul Doksan

value stay

Tripadvisor puanı 4.0/5

Barbara Y Couples - 04/01/2020 TripAdvisor onaylı yorum

Rates better on Accor website with free membership. Excellent rate if you can do advance payment and booking 8 night or more gives even deeper discount. Executive room great value with buffet breakfast in downstairs restaurant with vast assortment, not to mention lounge privileges. If you need to do laundry, book a deluxe room for a few more dollars -- all the above privileges plus washer/dryer in the room.

Dear Barbara Y, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, KL Kim_General Manager Novotel Ambassador Seoul Doksan

Bad impression

Tripadvisor puanı 1.0/5

Nopdanai_k Solo travel - 01/01/2020 TripAdvisor onaylı yorum

The hotel receptionist were very bad, rude and gave very less information, poor response answered the question. Distance from subway is almost 1 kilometer. The room was no so clean, bathtub was very dirty and old with some defect. No hotel service car to Airport bus stop as service provide. Checkout in the morning then need to used Sauna at noon but couldn't. Worst among Accor hotel I have ever visited.

Dear Nopdanai_k, Thank you for your recent stay at Novotel Ambassador Seoul Doksan and we do appreciate to your valuable feedback. First of all, we are very sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies regarding the difficulties durindu your stay. The room and bathtub condition you mentioned about, we will conduct maintenance work as soon as possible and also check any defect up in all rooms. For the free shuttle service to airport bus stop, we did offer and explained but there was not enough information for your appropriate understanding. We should pay more attention on this and provide more detailed information from now on. The fitness club (incl. Sauna) is available to all room guests for free from their check-in and until check out. Please understand this regulation for all room guests for fair treat and control of maximum number of users. We will make sure that our guest’s satisfaction and comfort is very important to us and we will ensure this will not happen again in the future. We are looking forward to serve you in the near future and promise your next stay will be much more pleasant than the previous one. Thank you very much. KL Kim General Manager Novotel Ambassador Seoul Doksan

It was comfortable and happy with my family.

Tripadvisor puanı 5.0/5

Curious06199274333 Family - 06/11/2019 TripAdvisor onaylı yorum

It was really satisfying staying at Novotel Seoul Doksan. This Korea visit was for my brother's wedding. All staffs( specially at front office 'DON') were helpful and considerate. I am sure I will visit again.

Dear Curious06199274333, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation, especially with room and staff's service. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, KL Kim_General Manager Novotel Ambassador Seoul Doksan

Feeling at home

Tripadvisor puanı 4.0/5

Beffosan Solo travel - 27/05/2019 TripAdvisor onaylı yorum

Some years ago I stayed in the same hotel, but then visited other hotels in Seoul. This time I was glad to return. At arrival I was welcome very friendly by Mr Young. The room was very comfortable and quite silent. The restaurant is convenient but not remarkable.

Dear Guide08121132156, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation. Regarding to your comments about restaurant we will share your comments with our team so that we make restaurant more remarkable. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, KL KIM_General Manager Novotel Ambassador Seoul Doksan

I always stay at Novotel Doksan

Tripadvisor puanı 4.0/5

NickD3762 Business - 14/12/2018 TripAdvisor onaylı yorum

I've been staying at this hotel on business for years. The location may not be best for touring Seoul, but the hotel is clean and professional. On my most recent trip Mr. Young at the front office gave me recommendations for nearby restaurants. There's a Burger King next door and a supermarket across the street, but I wanted to try something local on my own, which worked out great!

Dear NickD3762, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Short trip to Doksan

Tripadvisor puanı 4.0/5

Frank_56MY Business - 11/12/2018 TripAdvisor onaylı yorum

An enjoyable trip with pleasant stay at Novotel Ambassador Doksan. Excellent facilities and good value for money. The location is a bit out of the Seoul visiting spots but the Metro and buses get you to any location conveniently

Dear Quest02500653856, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Marvellous experience

Tripadvisor puanı 5.0/5

InteLLIM Business - 05/12/2018 TripAdvisor onaylı yorum

Staffs going the extra miles to make my stay comfortable.Enjoyed the welcome from the moment of arrival and throughout the stayed. Convenience location for restaurants and away from the busy traffic.

Dear InteLLIM, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation, especially staff's service. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Reasonalbe price, good service

Tripadvisor puanı 4.0/5

kim8907 Couples - 20/11/2018 TripAdvisor onaylı yorum

I've stayed at the hotel with reasonable price. I really enjoyed sauna and breakfast in the hotel. Though the hotel seems to be remodeling on the exterior, it was great overall. I love the staffs at the counter , welcoming us with hospitality.

Dear Sunshine15031402069, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We are glad to hear that you enjoyed your overall stay with us and we have exceeded your expectation, especially with room and staff's service. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Friendly helpful staff

Tripadvisor puanı 5.0/5

wongkamcheong Solo travel - 14/11/2018 TripAdvisor onaylı yorum

Stayed from Nov 8-11 and Nov 12-13. It was very nice vacation with Novotel Doksan. Staff was very helpful. The location of this hotel is good with Airport bus 6004 form and to Incheon airport ( 70 min one-way ). It was surrounded by restaurants and very close to Mario shopping outlet. 10-15 walks to Doksan metro Line 1 station. Limited shuttle services till 1 pm daily to the station and shopping mall. It was clearly illustrated at Front Desk for information.Whenever I asked the staff for assistance, they are helpful and polite. Front office YOUNG, who is a helpful staff with good English Proficiency, offered me good opinion during my stays.I had a few minor issues with my rooms. Some of power sockets and built-in USB charger were not working during my first 3-night stay (Room 1211). They promised to fix it after my check-out and I hope they would . During my second stay (Room 1001), there was no power on some sockets and toilets lightings and bedside reading lamps. Then I called the service, they fixed asap. I wish the hotel manager could have taken care these minor incidents which annoy guests easily and happens quite often. In general, the hotel is very good. Remarked the bathroom toilets were quite thin and old. Also, I wish they could offer some better quality pillows.By and large, I am very happy to stay at Novotel Doksan.

Dear wongkamcheong, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. While it’s always good to receive praise, it is also extremely important for us to learn when we don’t get things right. We have used your feedback to relook for power sockets, pillows and bathroom as you mentioned. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Good place to return

Tripadvisor puanı 5.0/5

613juergw Business - 04/11/2018 TripAdvisor onaylı yorum

novotel doksan good connected with the airport - bus line 6004 is stopping close by the hotel - silent rooms and and good food - just missing at the breakfast the fresh Omlette Service like in the past

Dear Juerg W, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Good quality hotel. Close to amenities

Tripadvisor puanı 4.0/5

Nia65 Family - 04/02/2018 TripAdvisor onaylı yorum

Staff are friendly and polite. Location is far from Seoul, though. However, shops and other amenities are all closely around including Home Smart. May need to prepare private transport beforehand as the public transport system may not be as extensive as in Seoul.

Dear. Nia65, Thank you for taking the time to tell us about your experience at the Novotel Doksan Ambassador Seoul. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment about the location of our hotel and transportation, There are two subway stations which are connected with city route nearby hotel and both take 5~10 minutes by taxi. And also we are operating a courtesy Shuttle Bus several times a day between hotel and 3 subway stations for the guests’ convenience. One is Guro Digital complex station (Line#2) and others are Gasan Digital Complex station (Line#1 and 7) and Doksan Station (Line#1) we expect that this shuttle bus can be helpful for our guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be much more pleasant than the previous one. Warm regards from Seoul, Yeon-Soon Song_General Manager Novotel Ambassador Seoul Doksan

Calm stay

Tripadvisor puanı 3.0/5

heehwank Family - 03/01/2018 TripAdvisor onaylı yorum

We look forward nice stay, but it was ruined by my son's sickness & cold. Just had a calm stay for at the end of year. Breakfast was hectic at egg station, so many people waiting & order was not smooth.

Dear heehwank, Thank you for taking the time to tell us about your experience at the Novotel Seoul Ambassador Doksan. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment about breakfast, we are sorry that it did not go smooth during your valuable breakfast time. We are going to share your comments with related department and we will do more careful management of restaurant and kitchen for your next pleasant stay. Once again, I really appreciate all your comments and it certainly will be great help to make the breakfast quality. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Yeon-Soon Song General Manager Novotel Ambassador Seoul Doksan

Cheers to Concierge Team

Tripadvisor puanı 4.0/5

ShC103 Family - 02/01/2018 TripAdvisor onaylı yorum

The concierge team is very customer oriented and always smile.Provide excellent service and hv assist my family during our 7days stay here,from arrangement of bus shuttle, umbrellas for use, airport arrivals checking etc. Special thank you to Dave and other concierge team.

Dear. Sh C, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song General Manager Novotel Ambassador Seoul Doksan

Excellent Value

Tripadvisor puanı 5.0/5

P7153SIsusang Business - 25/11/2017 TripAdvisor onaylı yorum

In the past I have stayed closer to Gangnam but for business reasons chose Doksan area. Hotel rooms a bit 'tired' but ery clean and the hotel service excellent. I loved the facilities, very good pool and great for a morning or end of day swim, decent sized pool and a nice cafe area adjacent to the leisure facilities. Hotel has a shuttle bus to the MTR Line 2 which I needed, just ensure when you return you know which local bus to catch as taxi's do not want your business in rush hour - journey too short. I will stay here again.

Dear. P7153SIsusang, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song General Manager Novotel Ambassador Seoul Doksa

Good Hotel Stay at Southern Part of Seoul

Tripadvisor puanı 4.0/5

HKTjen Family - 08/10/2017 TripAdvisor onaylı yorum

The Novotel at Doksan is in a good location for exploring attractions on the southern part of Seoul (Suwon etc) as the Airport Bus stops at a bus stop very near to hotel. Staff are helpful and courteous and able to communicate in English. Interior of the room is rather dated but okay. Room size is good, with 2-seater sofa provided. Home Plus Supermarket and Daiso is just across the street and there are many convenience stores nearby. A food street is just 2 blocks away with hundred of F&B outlets offering all sorts of Korean food at very reasonable pricing. Doksan Station is approx. 10 to 15 mins walk from hotel and the hotel provides free shuttles between 8am to noon. Would be good if this shuttle service can be provided on hourly or 2-hourly basis and also to pick up hotel guests that are coming back from the subway station, similar to those provided at Pullman near Dongdaemun.

Dear. HKTjen We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Yeon-Soon Song General Manager Novotel Ambassador Seoul Doksan

not bad

Tripadvisor puanı 4.0/5

hiro n Business - 25/11/2016 TripAdvisor onaylı yorum

locate from downtown however, easy access to anywhere by bus, subway, tax, not so crowded. facility good, attitude of staff is kind. but not suitable for budget traveler , not suitable to walk to access by subway,

Dear hirothehiro, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Doksan. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment about the location of our hotel and transportation, there are two subway stations which are connected with city route nearby hotel and both take 5~10 minutes by taxi. And also we are operating a courtesy Shuttle Bus several times a day between hotel and 3 subway stations for the guests’ convenience. One is Guro Digital complex station (Line#2) and others are Gasan Digital Complex station (Line#1 and 7) and Doksan Station (Line#1) we expect that this shuttle bus can be helpful for our guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be much more pleasant than the previous one. Sincerely, Eric Park Front Office Manager Novotel Ambassador Seoul Doksan

Very Good Hotel a bit fare away from the center

Tripadvisor puanı 4.0/5

hager_t Business - 17/10/2016 TripAdvisor onaylı yorum

The hotel has a very good service specially on the business floors. The washing machine with dryer worked well. The location is a bit of a problem only the blue line is in reaching distance, which is the a bit complicated and in the morning very full. Better is to drive by taxi to the green line which is the circle line. The hotel has also a free service to the circle line. The breakfast is good and versatile. A hotel which is very good value for money.

Dear hager_t, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Sincerely, Eric Park Front Office Manager Novotel Ambassador Seoul Doksan

Pleasant stay & Great Customer Service

Tripadvisor puanı 4.0/5

siva6201 Business - 16/10/2016 TripAdvisor onaylı yorum

Good location and the staff are good to be communicate (English). Cover up the most amenities and comforts for the price for the reasonable stay. Range of food choices available in their room services.

Dear siva6201, We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. We very much appreciate your comments. It always touches our hearts to receive positive feedback from our guests. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we promise your next visit will be much more pleasant than the previous one. Wish you continued good health and success! Warm regards from Seoul, Sincerely, Eric Park Front Office Manager Novotel Ambassador Seoul Doksan

Older decor but nice service

Tripadvisor puanı 3.0/5

Paul E Friends getaway - 06/10/2016 TripAdvisor onaylı yorum

I stayed in this hotel just to give it a try as I usually stay in different Accor hotels in Seoul (Grand Ambassador & Gangnam Novotel). It was easy enough to get to, and check in was smooth. The bathroom was really nicely done, but the sofa in the room seems old, and the upholstery looked dated to me. Maybe time to redecorate? I went to happy hour in the executive lounge with my friend, and while the wines they offered were okay, the liquor selection was basically the lowest shelf you could get. It was a little disappointing, especially knowing that other properties in the city have nicer selections of wine and liquor. We didn't even attend happy hour on Sunday and chose to go out instead. The highlight of the stay was the band in GranA Bar! They were so fun! We really enjoyed listening to them. We had intended to go in the bar and only use the drink coupons I had, but we ended up staying for several hours because we enjoyed them so much. Breakfast was absolutely overrun in the mornings - so busy! It was a holiday, so I'm sure that's why it was so busy. The staff were doing their best to get things together, but several items on the buffet were consistently empty. I also found there to be an annoyingly high number of children in the restaurant. I usually avoid that kind of scene by taking breakfast in the executive lounge, but it's not offered at this property. Other than these minor inconveniences, it was a pretty nice stay. I might consider going back, but I'll probably just stick to the other properties. Some nice perks were the home plus and the lotte cinema movie theater right across the street.

Dear Paul E, Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Doksan. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We found that there is a low point about “Happy hour” we will review the current operation for Executive lounge and effort to make it improve and operate efficiently. We are currently planning to prepare some additional wine and soft drinks. If you have further comments sharing with us, it would be so helpful for us to improve and meet your expectation next time. Also, regarding your comment about breakfast, we sincerely apologize for not meeting your expectations. We usually prepare food about 10~15% more than reservation, but that day, we were so busy to manage the food station. We will reflect your comment and try to improve the system of breakfast on holiday. We sincerely apologize for not meeting your expectations. In addition, redecoration of sofa and tea table is now in progress. Maybe you can see the brand new room decoration on your next stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one. Sincerely, Eric Park Assistant Front Office Manager Novotel Ambassador Seoul Doksan

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