The property located in Buda easily reached by all type of public transportation : buses, trams and metro. Very friendly staff in all hotel’s departments . We loved reach breakfast area downstairs and a small bar near the reception . Our room was spacious and cleaned properly every day. We enjoyed the sauna room next to the pool. It was a nice Xmas overall

The hotel is good. Very Comfortable bed. The room is clean and ok with the size. The security is good. You need the roomcard to get on the elevator. But the receptionist Katelyn seemed angry when I checked out. It is not suitable for a 4/5 stars hotel's service.

Lovely hotel at a very good location polite staff always ready to help clean room clean shower and bathroom rich breakfast with all kinds of food hungarian and from all of Europe excellent service and food at the lounge bar

Staff were exceedingly helpful with touring arrangements, busses, etc. Lovely pool and sauna to relax in. I went there for a conference, so the hotel is particularly convenient as it adjoins the conference centre.

It's always a pleasure to stay in this hotel, everything is perfect and I'm a demanding customer. Nice room, great sleep, all clean, tasty breakfast, lots of options at the bar, room upgrade and a surprise waiting for the kids, professional staff, convenient parking, real value for money. Will definitely come back again when in Budapest.

We had a great time at the hotel. Everything was excellent - spacious room, rich breakfast, clean pool, sauna etc. We had a little problem with air conditioner on the room and asked on the reception desk to fix it. The person there replies that will take care...but in the evening the work of our air condition was the same - there was to hot for sleeping.

Good hotel. Rooms are nice, clean and comfortable bed but no standout features. Large reception area with very helpful staff. Good bar area with nice selection of beers and drinks. Breakfast is buffet style, plenty of seats plus seats outside. Large carpark too. I'm a Platinum member but no upgrade offered.

Just 3 hotel lifts were renovated last time, the rest remains: tiny rooms, even tinier bath and wc corner... The hotel doesn´t offer any car garage just open parking place. Even the staff makes all possible, the number of guest cannot be served during the morning lap better; there is too small number of tables and seats and the culture of main guesting group makes the restaurant facilites a dirty place which even doubled number of waitress would keep in good sheape... But I forgot another improvement: the Wi-Fi got a power and capacity improvement finally.

Very good customer service, room service, gym area, staffs,.. The only complain I have, is about the breakfast, when I came down, around 8.30 it was to crowded , impossible to take it.. as no more seats available, so I paid it (at it was included) but did not use it..

We had a wonderful stay at Novotel Budapest City hotel. Staffs are very friendly and helpful. I like the flexibility in late checking out! That is wonderful. Since our flight was in the evening, We checked out late and could look around the city and freshen up before leaving for a very long flight to Singapore.

We had a very pleasant stay at Novotel, Budapest. The rooms were so clean, the service was perfect, the food was really good, the staff were so polite and helpful. In my future stays at Budapest I will choose this hotel again.

Overall experience was average, I have clearly seem better Novotels. Very unleasent was the experience st the bar, unfriendly and greedy - made mistake and then pretended to not understand anything because of lazyness to change...also needed to wait forever for drinks. Some of the other staff was nice, breakfast and cleanliness good for Eastern Europe.

Taking a brake on traveling home, from ski week in Tyrol, being guest in Budapest, with full hospitality, from reception to pool and sauna, finishing with breakfast close to the park. Recommendation for all who are passing through, beacuse of having all things covered and tailored well.

A friendly welcome with competent staff and due to the on-line check-in I was in my room in minutes of arrival .Any advice required was at their fingertips. My room was very comfortable - I wish I could have stayed longer!

We travel with kids so Novotel is our first choice everywhere in Europe because they have 2+2 rooms . Breakfast is great , especially in Budapest , lots of fruits and veggies , local food , asian also . Parking , location convenient