Novotel Nottingham Derby Hotel 4 stars

Very good experience. liked how BF was handled; was actually a decent BF; many other hotels I stayed just had sugary food as a BF offer; I also enjoyed the dinner that was offered; i also liked how well food delivery to your hotel worked; thank you for being available for service people like me.

Great staff who are doing their very best in difficult circumstances.

Room cold, A/C/Heating not working when arrived which reception sorted, however, could not get room warm & so slept with it on which was noisy. Ordered room service, macaroni cheese, told 20-30 mins, after 45 mins phoned back, clearly forgotten, what I collected was ghastly.

Efficient and safe service

COMPFORTABLE AND STAFF VERY HELPFULL

We had to go to Nottingham because of a family death. This hotel was the best one to stay in the area. Really well run hotel that follows the current guidelines.

Located just off the M1 junction 25. Clean and comfortable. I was able to order food from the on site restaurant and enjoy this is my room which saved a lot of effort. The staff were extremely professional and helpful. I was very impressed with the level of customer service and will be staying again.

Excellent Covid 19 Precautions; room well presented, clean, comfortable and quiet

Great friendly.covid compliant Hotel,with great connections to the airport ,Nottingham Derby and the Midlands,supported by enthusiastic staff. Good value for money serving personal and business needs with free car parking.

Another very relaxing stay but the hotel has a strange way of giving the items for the room out , yes I know about COVID and all that but still .... ONE bath towel for a couple overnight?? now come on surely the cost difference of cleaning two towels is minimal compared to one and the prepacked drinks bags... come on ... 2 miniscule long life milks for morning drinks???? wow... it isnt enough to even change the colour of the coffee !!!!!...and also ONE tiny ginger biscuit between you both !!!!! Apart from that the room was ample in space , comfortable, and warm and very clean... will be back again when allowed by Boris!!

Great location,very accommodating staff.

The reception was very safe and COVID security was explained. The room was large and well equipped. The shower was style over substance - there was no where near the shower to hang a towel. The room was well insulated from the noise from the local road and the motorway so we had a good nights rest. The “grab and go” breakfast was “acceptable” given the circumstances.

Nice big room,kind staff

I couldn’t see how to book a family package with interconnecting rooms via the app so called the hotel to make sure. Evidently this was a central reservation team as I arrived at hotel with 3 kids late and night and they didn’t have the interconnecting rooms and couldn’t provide us with the rooms we had booked. Receptionist offered to review the call with the reservation team the following day to see if we had in effect asked for interconnecting rooms as he could see no evidence of this on his system. Hotel was clearly understaffed and the receptionist told me more staff were being made redundant. Probably should be rebranded as Ibis so customers’ expectations are more in line with the level service that is provided. Location easy to find and easy drive to and from Alton Towers for our family half term break.

Easy check in, temperature checked on arrival. Had to be given toiletries and tea/coffee and had to request more. Breakfast was fresh and nice although more option for continental would have been appreciated. Only one option for pastries/juice and no fruit or fresh meats/cheese on offer.