Mercure Hotel Duesseldorf Neuss 4 stars

Customer review rating (ALL Rating) 4.2/5 542 reviews

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Description

Hotel extras

  • Fitness room with three machines, open between 8am and 11pm

  • Outdoor swimming pool open from June to September

  • The A57 highway towards Cologne and Düsseldorf is located 0.3 miles (0.5 km) from the hotel

  • Charging stations for electric cars

  • 6 meeting rooms

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Neuss

Navigation: Am Goldberg, Am Derikumer Hof 1
41469 NEUSS
Germany

GPS:51.167423, 6.730918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SALINUM

Dine in a modern ambiance in the "Salinum" restaurant. Try our regional specialties and spend pleasant hours on our sunny terrace. We are open Monday to Saturday from 6 pm to 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  542 reviews

TripAdvisor Rating  3.5/5  787 reviews

2 friends for the Euros

TripAdvisor rating 4.0/5

MartinS713 Families - TripAdvisor review

Firstly the hotel is neither in Neuss nor anywhere near the centre of Dusseldorf. It is in a very quiet location 10-15 min walk from Norf train stop. Norf itself is 25 min train from Dusseldorf centre and can be reached directly from the airport in -40 mins. Taxi from airport is 50euro. Hotel is a little tired but very clean and the staff are excellent, very helpful. We had breakfast which is expensive at 18euro but plenty of choice and very nice. I would like more pillows as there is only one per bed. Would recommend but only if you’re fit enough to do lots of walking / hopping on off trains.

Dear Martins, Thank you for taking the time to review your stay. We are pleased that you found our hotel to be very clean and our staff to be excellent and very helpful. Maintaining a high standard of cleanliness and providing exceptional service are priorities for us. However, we are sorry that your stay did not fully meet your expectations. We understand that you found our hotel to be a little tired in appearance. We are continually working on improving our facilities to better serve our guests. Furthermore, we appreciate your feedback regarding the pillows. We regret to inform that extra pillows are not available upon request at our reception, as per our current amenities setup. Finally, we are delighted that you enjoyed the extensive breakfast options available at our hotel. Offering a variety of choices to start the day right is something we take pride in. We are looking forward to welcoming you again. All the best! Ihr Team vom Mercure Hotel Düsseldorf Neuss

Average

Customer review rating 2.0/5

M.g. Business - Confirmed reviews ALL

The hotel is average at best. Unfortunately, the whole house is giving off a past-its-prime vibe. The room itself was spacious and had everything needed. But there was literally no wifi reception in the room at all which meant extra costs and annoyance for me. At breakfast, the baked beans and the scrambled egg were half cold and in total the breakfast misses the certain "je ne sais quoi" that I would expect at a price like that: no salmon, very little fresh fruit. I will sleep there again - but only if I must.

Dear Guest, Thank you for taking the time to share your review. It is heartening to learn that you found the room spacious and well-equipped, fulfilling your accommodation needs. However, we regret to hear about your challenges with the wifi reception. We understand the inconvenience this can cause, and we are continuously working to enhance the connectivity throughout our hotel. Concerning the breakfast, we are surprised by your comments regarding the temperature and variety of the offerings, as we usually receive compliments on our extensive buffet. We are also committed to providing a high-value experience, and it concerns us to hear that you found our prices not reflective of the quality. Furthermore, we take note of your comment about an unusual odor in the hallway. Please rest assured that we maintain rigorous standards of cleanliness and hygiene throughout our facilities. The satisfaction and well-being of our guests is our top priority, and we are consistently dedicated to ensuring a pleasant environment for all who stay with us. We hope to be able to welcome you back for an improved stay. Kind regards, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Good service, but rooms need make up.

Customer review rating 4.0/5

A G. Business - Confirmed reviews ALL

I like the hotel, service is very friendly and it is well situated in an environment that even allows to go for walk into the green in the evenings. However, the entire building needs renovation. I think some rooms have already been refurbished, but the overall appearance is a bit neglected. Shame, because it could be a nice place to stay.

Dear G., We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear you found the booking process through all.com to be convenient and efficient. We regret to hear about the difficulties experienced during the check-in process due to the inability to provide a second name on the booking. We constantly strive to streamline our check-in experience and feedback like yours is invaluable in that process. Regarding the variety of bread at breakfast, we take note of your preference for a wider selection and understand the importance of catering to our guests' tastes. We also acknowledge your concern about the value perception of your stay. We aspire to provide a quality experience that aligns with the expectations our guests have of the Mercure Hotel Düsseldorf Neuss. In addition, the cleanliness of our rooms is of paramount importance, and we are sorry to hear that it did not meet your standards on this occasion. As to the refurbishment of the building, we are aware that certain aspects of our hotel could benefit from modernization. Rest assured, the management team is continually working on improvements to enhance our G. experience. Your feedback is a valuable part of this ongoing process. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Hotel Düsseldorf Neuss

Standards have slipped.

Customer review rating 2.0/5

Neil T. Business - Confirmed reviews ALL

I have stayed with you on several previous occasions, however this time standards seem to have slipped. The elevator was out of order for the whole of my stay, soap in the bath/shower was empty on arrival and over two dats was not refilled, tissue box empty. Eggs had run out at breakfast. I know these are small things, but they do make a difference! Bed very comfortable though!

Unpleasant sent

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hallway on the floor had a unpleasant sent. Parking was not clearly marked (behind the hotel) nor were the receptionist forthcoming as to how to the options and how to get to the back of the hotel.

Dear Guest, We appreciate that you took the time to share your experience with us. I am pleased to hear that you found our hotel's parking to be convenient. We always aim to provide ample parking options for our guests. I regret to hear about the unpleasant odor you experienced in the hallway. Please be assured that we maintain high standards of cleanliness and hygiene throughout our hotel, and any deviation from this is taken very seriously. Regarding the parking, we endeavor to offer clear guidance and are sorry to hear that you found the information to be unclear. Our team is always on hand to assist with any queries about our facilities and services. We hope to have the opportunity to welcome you back in the future. Sincerely, Ihr Team vom Mercure Hotel Düsseldorf Neuss

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Other web-users rate our hotel

  • 185 reviews 7.8/10 Location
  • 520 reviews 5.6/10 Room
  • 471 reviews 9.1/10 Service
  • 21 reviews 4.4/10 WiFi
  • 274 reviews 4.6/10 Cleanliness
  • 271 reviews 6/10 Comfort
  • 248 reviews 8.9/10 Breakfast
  • 153 reviews 3.1/10 Vibe

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