Mercure Hotel Frankfurt Eschborn Ost 4 stars

Customer review rating (ALL Rating) 4.2/5 326 reviews

Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
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Helfmann-Park 6, 65760 ESCHBORN, Germany

Description

Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

Telephone
Fax +49 6196 901900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  326 reviews

TripAdvisor Rating  3.7/5  357 reviews

Customer review rating 3.5/5

Tanya S. Business - Confirmed reviews ALL

Overall happy with the stay, but the rooms were very hot and very uncomfortable to sleep at night. Had to turn off the heating and open the windows.

Dear Ms. S., We thank you for taking the time to provide us with your feedback. We appreciate you highlighting the peaceful atmosphere during your stay, which aligns with our soundproofed rooms designed for restful nights. Our team takes pride in maintaining tranquil environments for business travelers like yourself. That said, we sincerely regret the thermal discomfort you experienced. While all rooms feature individual climate controls, we acknowledge this didn’t meet your needs and have shared your comments with our maintenance team. Regarding your mention of options, we’re reviewing our service portfolio to enhance future stays. Finally, we’re heartened you chose our hotel for your business needs and hope our convenient location near Eschborn Süd station offered easy access to Frankfurt’s business hubs. The seasonal outdoor pool remains available for relaxation after work hours. We look forward to the pleasure of seeing you again. Best regards, Sarah Herbst & Team

Customer review rating 2.5/5

Radoslav D. Business - Confirmed reviews ALL

The hotel is old. My room was full of stains. Bed was very low and uncomfortable. Breakfast had very limited options.

Dear Mr D., Thank you for taking the time to share your review. We apologize for the cleanliness and comfort issues you experienced. Our team remains available around the clock to resolve such matters promptly. We’ve shared your breakfast feedback with our chefs while confirming WiFi speeds meet business requirements. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sarah Herbst & Team

Customer review rating 4.0/5

Ronelle A. Business - Confirmed reviews ALL

Optimally located between two business locations I am frequenting during this trip

Dear Ms. A., Thank you for taking the time to provide us with your feedback. We’re pleased our location between your business destinations proved convenient during your stay. It’s also gratifying to hear you value our loyalty program as a Platinum member. However, we sincerely regret the multiple service lapses you experienced. Our housekeeping team has been reminded to check amenities more thoroughly during room servicing. Regarding the reward points, we’ve initiated an investigation and will ensure proper crediting within 24 hours. Your observation about system limitations has been forwarded to our tech team for review. We hope you were able to enjoy our Skybar’s evening cocktails and seasonal pool during your downtime between business commitments. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Sarah Herbst & Team

Customer review rating 4.0/5

Ronelle A. Business - Confirmed reviews ALL

Aside from the occasional nearly empty kleenex/tissue paper box, lotion/shampoo container and really low water pressure coming out of the shower head, everything is very well for me. The room is clean and no fouls smell.

Dear Mr A., Thank you for taking the time to leave a review of your recent stay. We appreciate your recognition of our housekeeping standards and clean bedding that meets your expectations. Our team takes pride in maintaining fresh accommodations for business travelers like yourself. However, we regret any inconvenience caused by technical aspects during your stay. While our maintenance team conducts regular checks, we acknowledge isolated instances may occur between servicing cycles. For future visits, our reception is always available to address room amenities immediately. Nonetheless, we’re pleased our location between Frankfurt and Bad Homburg supported your business needs effectively. Should your travels bring you back, we remain at your disposal for any special requests through our 24-hour reception. We hope to welcome you back on future occasions. Best wishes, Sarah Herbst & Team

Customer review rating 3.5/5

Ben G. Business - Confirmed reviews ALL

I ask not to clean every day my room and it is said that I get more points on my account beside of working on reduced environmental impact, but I don’t see those points on my account

Dear Mr G., We appreciate the time you have taken to provide us with your opinion of your stay. We appreciate your kind words about our friendly breakfast team who strive to create welcoming mornings for our guests. However, we sincerely regret that several aspects of your stay fell short of expectations. Regarding your room preferences, our reception team is always available to assist with special requests during your stay. We’ve also noted your feedback about loyalty points allocation and will review this with our Accor partners. Nonetheless, we hope you were able to appreciate our convenient location near Eschborn Süd station, offering quick connections to Frankfurt’s business districts and cultural landmarks like Römer square. We hope to welcome you back on future occasions. Best wishes, Sarah Herbst & Team

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Other web-users rate our hotel

  • 277 reviews 7.3/10 Location
  • 438 reviews 5.3/10 Room
  • 549 reviews 8.7/10 Service
  • 6 reviews 5.6/10 WiFi
  • 235 reviews 8.6/10 Breakfast
  • 226 reviews 5.8/10 Cleanliness
  • 185 reviews 4.8/10 Comfort
  • 139 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.