ibis Dortmund West

ibis Dortmund West 3 stars

Customer review rating (ALL Rating) 3.8/5 436 reviews

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Hotel extras

  • Free Internet access throughout the hotel via WIFI with a speed of up to 22.8 mbps.

  • Excellent direct connections to the A40/A45 highways

  • Hotel bar open 24 hours a day and restaurant serving seasonal and regional specialties.

  • 109 comfortable double rooms and 4 meeting facilities of up to 2906 sq. ft. (270 m2).

  • 150 paid parking spaces for cars directly at the hotel as well as for buses and trucks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Dortmund West

Sorbenweg 2, Ecke Brennaborstr.
44149 DORTMUND
Germany

GPS:51.493637, 7.383383

Telephone +49 231 96950

Fax +49 231 9695444

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS RESTAURANT

Our restaurant, Rote Erde, offers a culinary selection of regional and seasonal dishes for almost every taste. When the weather is good you can dine on our sun terrace with garden.

Our accommodation(s)

You can look forward to 109 modern rooms in bright, feel-good colors. Equipped with a functional desk, cable TV and complimentary WIFI.

Room

Standard Room with 1 double bed (63x79 inches [160x200 cm])

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  436 reviews

TripAdvisor Rating  3.5/5  439 reviews

You Pay for what you Get

TripAdvisor rating 4.0/5

Paulmarks69 Families - TripAdvisor review

We stay here 2 times on our way to Poland. And Back. Food is very good Bar staff the Guy there was Fantastic he worked on cruise ships he had excellent customer service I would just go back just because of him. The Rooms are clean Bed comfortable you're have a shower gel and hair dryer in your room only thing I would say is tea coffee to be put in the Rooms

Dear Paul, thank you very much for taking the time to leave a review. We appreciate your great, warm and heartfelt words and especially immensely your personal satisfaction and that you felt so absolutely comfortable with us. Feel free to ask for a coffee at our reception in the morning. We hope to welcome you again in our house. With kind regards, your Hotel Manager

Bad maintains ce, cleaning

Customer review rating 2.5/5

Jens I. M. I. Families - Confirmed reviews ALL

1 towel for 2 persens, zink not clean, not possible to use, raisons and fruit come ming up when water run. No elektricuty in nigt, had to open door to sotdide and get light from there. Not possible to eat, breakfast was OK, we eat outside also no mantansve there, dirty.

Dear Jens M., Thank you for taking the time to tell us about your experience at the ibis Dortmund West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Ibis Dortmund west

Spacious

TripAdvisor rating 3.0/5

iting162022 Families - TripAdvisor review

It was outdated and the stay was average. It was near the freeway and had its advantage but quite noisy when you open the window( there is no AC, and the room was hot during July). Overall it was fine

Dear Guest, Thank you for your visit and the time you have taken for a feedback. Your opinion is particularly important so that we can further develop our service and quality in a targeted manner. I am happy to take your suggestions as an opportunity to check in which areas we can still be active during the next renovation. We were happy to be your hosts, your Ibis Dortmund West

Disappointed

Customer review rating 3.5/5

Philip G. Friends - Confirmed reviews ALL

I selected this hotel for a one night stop-over because it had a bar and restaurant. I was very disappointed to find on arrival that the bar and restaurant would not be open that evening. The staff were most helpful and pleasant and did everything that they could to help. The only place to eat within walking distance of the hotel was a Chinese restaurant which was excellent.

Dear Philip G., Dear guest, thank you for your visit and the time you have taken for a feedback. Your opinion is particularly important so that we can further develop our service and quality in a targeted manner. I am very sorry that a number of shortcomings led to your dissatisfaction. I am happy to take your suggestions as an opportunity to check in which areas we can further improve the service for you. Due to personal reasons, we cannot offer a kitchen at the moment, but we are trying to change this problem. We were happy to be your hosts, your Ibis Dortmund West

Will not choose this hotel again

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Positive: The Rooms has decent beds and bathroom, There is also a T.V Negative: There is nothing else in the Room, first place I stayed with no kettle. The door handles are worn out and needs multiple tries before it can be opened. Only saw two staff member throughout the stay and once saw the receptionist and bar man sitting back having a drink while customers were waiting at the reception.

Dear Janagan K., Thank you for taking the time to leave a review. We are pleased that you were satisfied with our sleeping comfort. I would like to sincerely apologize for the unfriendly reception, because you should feel comfortable and welcome with us from the first minute. Here I will speak to the receptionists and service staff again. Ihr Ibis Team

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Other web-users rate our hotel

  • 195 reviews 8.1/10 Location
  • 483 reviews 4.5/10 Room
  • 327 reviews 8/10 Service
  • 8 reviews 8.1/10 WiFi
  • 279 reviews 3.2/10 Cleanliness
  • 237 reviews 5.4/10 Comfort
  • 227 reviews 8.5/10 Breakfast
  • 122 reviews 3.7/10 Vibe

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