Novotel Manaus 4 stars

Customer review rating (ALL Rating) 4.2/5 1,609 reviews

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Avenida Mandii 4, Distrito Industrial, MANAUS - AM, 69075140 MANAUS, Brazil

Description

Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

Our accommodation(s)

Hotel location

Novotel Manaus

Avenida Mandii 4, Distrito Industrial, MANAUS - AM
69075140 MANAUS
Brazil

GPS:-3.12925, -59.98365

Telephone
Fax +55 92 2123-1295

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

365

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,609 reviews

TripAdvisor Rating  4.5/5  742 reviews

Certificate of excellence 2024

Dirty Rooms and compromised ATM

Customer review rating 1.5/5

Scott Business - Confirmed reviews ALL

My room smelt awful for the whole stay and the lobby atm (the only place I’d used my debit card in months) skimmed my card information and I had fraudulent activity within a week of using it.

Dear Mr. Scott, We deeply regret the inconveniences you experienced during your stay. We apologize for the odor in your room and want to inform you that our housekeeping team is already working to ensure that our cleanliness standards are upheld. Regarding the ATM in the lobby, while it is operated by a third party, we take your concern very seriously. We recommend reaching out to in…, the email provided by the ATM operators, who are available to investigate any issues related to your card usage. We remain at your disposal for any additional clarifications and hope to have the opportunity to welcome you again to provide a better experience. Sincerely, Novotel Manaus Team all.accor.com

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at the Novotel for about 9 days in November. My only complaint was the bedding. There are no mattress pads on the beds, just a sheet over a bare mattress. And then there is no top sheet, just a duvet in a duvet case with a sheet on top of it. It felt like the hygiene levels were not what I expect at a business hotel. I requested additional sheets to place a bit more distance between me and dust mites, bacteria, and whatever else builds up over time on a hotel bed.

Dear Elizabeth D., Thank you for sharing your experience with us and we apologize for the situation regarding bed linen during your stay. We identified what happened and reinforced that this is not the standard of quality and hygiene that we value at Novotel. We also inform you that any situation or need can be communicated to our reception, which is always available to assist promptly and ensure your comfort. We are taking the necessary measures to prevent situations like this from recurring. It will be a pleasure to welcome you again and provide an experience that exceeds your expectations. Yours sincerely, Novotel Manaus Team all.accor.com

Excellent choice

Customer review rating 4.5/5

Thanasis Business - Confirmed reviews ALL

I always enjoy my stay in Novotel Manaus. The stuff is perfect and always happy to help and serve you. The rooms are clean and well equipped, the restaurant and the bar are very good and the quality of the food and drinks is excellent.

Dear Athanasios K., Thank you for your wonderful review and for choosing Novotel Manaus once again! We are thrilled to hear that you consistently enjoy your stays with us. Your kind words about our team’s service, the cleanliness and comfort of our rooms, and the quality of our restaurant and bar truly motivate us to continue delivering exceptional experiences. It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more enjoyable stays in the future. Best regards, Novotel Manaus Team all.accor.com

Need renovation!!

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel rooms need renovations.

Dear Cesar Yukio, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the Wi-Fi issue during your stay. We understand how important it is to stay connected, and we regret that we did not meet your expectations in this regard. Please rest assured that we are actively addressing this matter to improve the Wi-Fi service in our rooms. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much more pleasant experience. Kind regards, Christian Costa Gerente Geral all.accor.com

Customer service review

TripAdvisor rating 5.0/5

Rob P TripAdvisor review

Novotel provides exceptional professionalism and outstanding customer service. The staff, particularly those assisting with food and at the bar, are remarkable. I highly recommend visiting Novotel for an excellent experience in hospitality and accommodation.

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Other web-users rate our hotel

  • 114 reviews 6.1/10 Location
  • 533 reviews 5.7/10 Room
  • 592 reviews 8.1/10 Service
  • 72 reviews 3.2/10 WiFi
  • 258 reviews 5/10 Cleanliness
  • 226 reviews 8.3/10 Breakfast
  • 197 reviews 4.4/10 Comfort
  • 74 reviews 8.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.