Novotel Manaus 4 stars

Customer review rating (ALL Rating) 4.3/5 1,825 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Manaus

Avenida Mandii 4, Distrito Industrial, MANAUS - AM
69075140 MANAUS
Brazil

GPS:-3.129065, -59.9826673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

365

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,825 reviews

TripAdvisor Rating  4.5/5  631 reviews

Certificate of excellence 2023

bad a/c and tv no working in room 439

Customer review rating 2.0/5

Cecilia L. Solo - Confirmed reviews ALL

I stayed a week in room 439. air conditioning was working very poorly. Even though it was on turbo cooling mode, the room was hot. shower and wi fi were great. tv was not working and breakfast was okay.

Dear guest, We appreciate your recent stay in our hotel and taking the time to share your experience. We're delighted to hear that you enjoyed the great shower and Wi-Fi during your week-long stay. However, we sincerely apologize for any inconvenience caused by the air conditioning in room 439 and the issue with the TV. Your feedback is valuable to us, and we will address these concerns to ensure a more comfortable experience for our future guests. We hope to welcome you back for an improved stay in the future. Warm regards, Christian Costa Gerente Geral all.accor.com

Customer review rating 3.0/5

Patrizia Business - Confirmed reviews ALL

cleanliness of the room, including sheets and towels. when I entered the room it seemed that there had been no time to clean up after the last guest. There was a coffee maker in the room but no water, and the coffee courtesy was ineffective.

Prezada Patrizia Agradecemos pelo seu feedback em relação à limpeza dos nossos quartos, incluindo lençóis e toalhas. Pedimos desculpas sinceramente se pareceu que o quarto não foi limpo prontamente após o hóspede anterior. Vamos abordar esse problema com nossa equipe de limpeza para garantir uma rotatividade mais eficiente. Obrigado por chamar nossa atenção para a questão. Em relação à cafeteira, pedimos desculpas por qualquer inconveniente causado pela falta de água e pela cortesia ineficaz. Vamos garantir melhorias nesse aspecto do nosso serviço para aprimorar a experiência geral do hóspede. Valorizamos sua contribuição e esperamos ter a oportunidade de recebê-lo novamente para uma estadia mais agradável. Cordialmente, Christian Costa Gerente Geral all.accor.com

Mediocre

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel looked better than it was. Staff were friendly however I never received any Accor silver member benefits (welcome drink) also the food was not good overall. I stayed in the middle of the Amazon for 4 days after this and the food made this place seem like an ibis. Rooms were decent though

Mr. Kegan, We appreciate you sharing your experience with us. We are pleased to hear that you found our rooms decent and that our staff was friendly during your stay. We regret, however, any inconvenience related to Accor silver member benefits and the quality of the food. We value your feedback and hope to welcome you again soon for an enhanced experience. Christian Costa Gerente Geral all.accor.com

Novotel Manaus

TripAdvisor rating 5.0/5

S T TripAdvisor review

I didn't have any of the problems some reviewers below have mentioned. The address (Distrito Industrial) should give you a clue that it's not in downtown Manaus, but we didn't have any problems getting taxis (there is Uber in Manaus). The location is the only downside in that there are no shops or restaurants nearby. I went to the petrol station to stock up on bottled water as it was much cheaper than the hotel. My room was fine; clean and comfortable. My safe didn't work when I checked in but it was sorted out within a few minutes. The staff were all helpful and pleasant, though some didn't speak English (which was good for me as it meant I had to practice Portuguese). Breakfast was the standard Brazilian hotel buffet - I liked it, and though busy I always got a table. The main dinner menu was OK, with a few interesting regional dishes. Food highlight was the Sunday lunchtime feijoada buffet. It was packed with locals (usally a good sign) and I enjoyed the food, which seemed authentic.

Needs remodeling

Customer review rating 2.0/5

Gabriel A. P. A. Business - Confirmed reviews ALL

The diesel powered generator functioned until midnight! Very very loud. There were no iron for the clothes. The doors that leads to the external area of the hotel are kept open, thus the air conditioning can’t work properly. There were no cups to drink water at the gym. Overall facilities are in very need of a remodeling and attention. The staff was ok. Also I could not get point to ALL for this stay, even though the reservation was made by a regular agency.

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Other web-users rate our hotel

  • 122 reviews 5.3/10 Location
  • 590 reviews 5.9/10 Room
  • 675 reviews 8.4/10 Service
  • 54 reviews 4.2/10 WiFi
  • 381 reviews 7/10 Food
  • 347 reviews 8.4/10 Breakfast
  • 277 reviews 5.8/10 Cleanliness
  • 249 reviews 4.9/10 Comfort

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