Novotel Brussels Airport

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Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 466 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

Telephone +32 2 620 04 33

Fax +32 2 721 39 58

Contact email

  • BRUXELLES NORD-BRUSSELS AIRPORT:  LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28 miles

  • By plane

    BRUXELLES NATIONAL At 2km / 1 miles

  • By plane

    LIEGE BIERSET At 98km / 61 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2 miles

  • By car

    GENT / OOSTENDE At 3km / 1 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2km / 1 miles

  • By train

    ZAVENTEM AIRPORT At 2km / 1 miles

GPS:50.8931, 4.4616

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  466 reviews

TripAdvisor Rating  4.0/5  1,797 reviews

Nice hotel, but walls are not very sound proof

TripAdvisor rating 3.0/5

675christophev TripAdvisor review

Nice hotel close to the airport. However we were awake until 2.30 in the morning because a person in the room next door decided to play loud music until 2.30 in the morning. So a better sound proof environment would be better.

Dear Guest, Thank you for sharing your feedback concerning your recent stay. I am delighted to know that, in general, you had a pleasant stay with us. Such comments motivate us to keep up the good work and I will be sure to share your feedback with the entire team. Please don't hesitate to inform our reception team if you are disturbed by other guests during your stay, so that we may take appropriate action. Your comfort is of the utmost importance to us. We hope to see you again on a future occasion. Best regards, Gilles H., Front office Manager

Convenient and comfortable

Customer review rating 4.5/5

J H. Solo - Confirmed reviews ALL

Well located off Terminal 3. Smooth check-in, friendly staff, comfortable room, well-maintained hotel. The restaurant was well above average for such a hotel and the Marks and Spencer just out the Novotel entrance was a pleasant surprise.

Dear John, Thank you for taking the time to share your opinion with us. We are happy that you received such friendly and professional service from our team members and appreciated our prime location. We look forward to seeing you on your next visit to our hotel. Best wishes, Gilles H., Front office Manager

Average

Customer review rating 3.0/5

Dan Business - Confirmed reviews ALL

My stay was in the average, no complains. Was all ok until I left Saturday morning when I lived a horrible experience with hundreds people trying to fit into a 20 seats bus. Scary start of my weekend!

Dear Danilo, Please accept our thanks for taking the time to review your visit to our hotel. We are pleased to know that you enjoyed your stay and that our hotel met your expectations. However, we are sorry for any inconvenience caused. Your feedback regarding our shuttle service has been duly noted. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Gilles H., Front office Manager

The most horrible hotel experience.

Customer review rating 0.5/5

Almir M. Business - Confirmed reviews ALL

Staff unfriendly. You have to ask for something at least 4 times so that they even bother. Rooms are so dirty and poorly cleaned. Would not think i stayed in a 3 star hotel.

Dear Almir, Thank you for taking the time to review your stay. We are very sorry to hear that our standards and service fell below the standards expected of us. Please rest assured that we will address this with our team members who do their best to treat all guests with the same respect they are shown. We look forward to welcoming you for a more enjoyable stay. Best regards, Gilles H., Front office Manager

Great for a nights stay at the airport

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Comfortable room and bed. Good nights sleep and felt rested for my flight in the morning. Excellent service in the bar/restaurant.

Dear Andrew, Thank you very much for this kind review. We are glad you enjoyed a comfortable stay and appreciated our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We look forward to welcoming you back. Best wishes, Gilles H., Front office Manager

Convenient location

Customer review rating 4.0/5

Erika Families - Confirmed reviews ALL

To get the required covid test the day before departure, staying overnight near the airport was the most practical solution for us. This hotel was one of the very few that offers free shuttle bus service to the airport. De Lijn (public transport) normally runs near other hotels but those lines were all suspended for roadwork so a hotel-provided service was a necessity. If you’re going to the airport just once to catch your flight, “free” might not be a big deal, but because we had to make an extra roundtrip for the Covid test, it made financial sense to stay at a place where we wouldn’t have to pay per ride per person (including a small child). We had a morning flight so we didn’t eat breakfast here. The staff were friendly and knowledgeable so check-in went quickly. The room itself was quite dated (especially considering the price) but there were no big issues. Just a little old. It was spacious enough for our three-person family and two big suitcases. The soundproofing was good so we weren’t bothered at all by all the planes landing and taking off. I don’t think we would pay so much for the “tiredness” of the room if it weren’t for the location, but it was our best option under the circumstances and I’m satisfied overall with what we got.

well located

Customer review rating 3.0/5

Annie D. Business - Confirmed reviews ALL

Different wake up during the night due to the alarm (3 times from 1.00 am to 3.00 am) - not very pleasant i must say

Clean, decent stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Novotel was a good location from the airport and motorways, with decent size rooms and clean. Airco worked!

Near airport but worn down with the years

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The Novotel at the airport is quite basic. They havent remodeled to adapt to business e.g. wifi was not working as I had a vpn.

Dear Tamara, Thank you for your valuable feedback. It is great to hear that you appreciated our convenient location. We regret you were not entirely satisfied with your experience. Rest assured we are constantly investing in updating our hotel and facilities. Please don't hesitate to make us aware of any issues you may encounter. We apologize for any trouble with our WiFi and regret that we had not known at the time. We are always on hand to make sure you fully enjoy your stay. We look forward to welcoming you back. Kind regards, Gilles H., Front office Manager

All your needs for short stay hotel

Customer review rating 4.5/5

Guy Families - Confirmed reviews ALL

Great location. Value for money. Convenience for travellers

Dear Guy, Thank you for taking the time to review your stay. We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Sébastien Lesbegueries, General Manager

Standard hotel in a very convenient location

Customer review rating 4.0/5

Isaac O. Business - Confirmed reviews ALL

Room was okay, bar and food were good but the best part was the friendly staff and the location

Dear Guest, Thank you for taking the time to share your review. It is rewarding to know that you had a pleasant stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Sébastien Lesbegueries, General Manager

Echt gut

Customer review rating 5.0/5

Burak Couples - Confirmed reviews ALL

It was one of my best stays.

Dear Burak, We appreciate that you took the time to review your recent stay. We are pleased you enjoyed your stay and appreciate your kind words towards our front desk team. Sébastien Lesbegueries, General Manager

Warm Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Proximity to airport perfect. Shuttle could be more frequent. Check-in swift and smooth. Breakfast ample with warm and attentive service . Loved the fresh fruit salad! Room functional but lacking international sockets and iron. Upgrade of flooring away from carpets in room would be ideal. Slept well. Access to outside space for a drink nice. Service in bar … bravo! Checkout swift and hassle free. Thank you to all the Team ❤️

Dear H., Thank you for leaving us this review of your recent stay. It's great to know that you found our location to be ideal. Moreover, we appreciate your recognition of our team's excellent service. We are also happy to hear that our breakfast helped to start your day off the right way. We aim to ensure that our guests have all the modern amenities necessary for a comfortable stay and have taken note of your comments for the future. We hope that we can see you again soon. Kind regards, Gilles H., Front office Manager

excellent service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

you have called me 10 minutes after my leaving the shuttle to the airport to tell me to come back quickly to pick my credit card lost in the bus, and the driver was running to me to give it to me

Dear Marzia Maria, Thank you for such a positive review of your stay. We're glad you had a great stay in our hotel. We hope to see you again on a future visit. Kind regards, Sébastien Lesbegueries, General Manager

Dissatisfied with room

Customer review rating 1.0/5

C. L. Couples - Confirmed reviews ALL

Hôtel advertised as handicap rooms accessible Inaccurate Handicap toilet had no grab bar No shower And it was a high tub Horrible stay

Dear C., Thank you for your feedback, We are sorry to read that your stay with us fell short of expectations. We take our guests' feedback very seriously and will review your comment for future upgrades. We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, Sébastien Lesbegueries, General Manager

well located

Customer review rating 3.5/5

Luigi Business - Confirmed reviews ALL

well located near to airport, rooms are old fashioned, breakfast is good, restaurant not at level of a business hotel

Dear Guest, We thank you for taking the time to provide us with your feedback. It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you. It's great to hear that you were able to make the most of our tasty breakfast. However, we are sorry that your dining experience at our hotel didn't meet all your expectations. We always welcome our guests' feedback and would be interested in knowing how we could have improved. Moreover, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it. We hope you will change your opinion in the future and choose to revisit us. Best wishes, Sébastien Lesbegueries, General Manager

Excellent location

Customer review rating 4.5/5

Jelena Business - Confirmed reviews ALL

Everything was according to the standards and expectation from the hotel of this category. Very handy airport shuttle, quick check in, nice and comortable room with kettle, coffee and tea, a litl fridge with complimentary water. Bed was just perfct, separate wc from bathroom with bath tube and separate shower. What more can one ask for.! And one more thing, a microwave down by the reception.

Dear Jelena, Thank you for your kind review. It is very rewarding to read that you were pleased with your room and its amenities. We are just as happy to know that our location and shuttle service came in handy. We hope to see you again on a future visit. Kind regards, Sébastien Lesbegueries, General Manager

Great location, friendly staff

Customer review rating 4.5/5

John S. Solo - Confirmed reviews ALL

Location great, shuttle service was great, staff was very good

Dear John, Thank you for taking the time to share your feedback. We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We hope to see you again on a future occasion. Best regards, Sébastien Lesbegueries, General Manager

perfect location for air traveller

Customer review rating 5.0/5

Alain Business - Confirmed reviews ALL

good surprise:no surprise

Dear Alain, Thank you for this kind feedback concerning your recent visit. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location so convenient. We look forward to welcoming you back. Best wishes, Sébastien Lesbegueries, General Manager

Great hotel!

TripAdvisor rating 5.0/5

sjoerdonline Families - TripAdvisor review

Nice hotel located near the airport. Great option to parc your car for 15 days at very low price. A shuttle/taxi will take you to departure hall. Very recommended. The price, service and location is very good.

Dear Guest, Thank you for sharing the review of your stay. We are delighted that you had such a wonderful stay and that our location was to your liking. Our dedicated team members always aim to give the best experience to every guest, so your kind feedback is quite rewarding. We look forward to seeing you again in the future. Best wishes, Sébastien Lesbegueries, General Manager

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