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Novotel Brussels Airport Hotel 3 stars

Customer review rating 4.2/5 11,038 reviews
Novotel Brussels Airport
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free shuttle service to Zaventem Airport

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831
diegem
belgium

Tel: +3226200433

Fax: (+32)2/7213958

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :   LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2.6km / 1.63 miles - Shuttle free

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS :50.8931, 4.4616

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Double Bed

  • Max. number of persons: 2
  • Area: From 0m²
  • Bathroom products

Superior Room with double bed and a sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed and 2 Sofas

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOODSQUARE

Type of cuisine: International

Welcome to Foodsquare, a place where the food is simple, the servings are generous and the atmosphere friendly and relaxed. Health-balanced food offer and Kids menu with a large choice. Free WiFi available

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WURLITZER BAR

Photo non contractuelle / Strictly non binding

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 70 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,038 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,735 reviews

Well located

Customer review rating 4.2/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Good stay

Good service / convenient location / reliable shuttle

Customer review rating 4.2/5

Fs Business - 17/02/2020 Confirmed reviews ALL

Hotel is conveniently located close to Brussels Airport. There is a regular shuttle that is very reliable.

Not recommended

Customer review rating 4.2/5

Naowaruji Couples - 17/02/2020 Confirmed reviews ALL

Nobody answer the call on room service. Restaurant staff are ignorant. Not professional at all. Half an hour to get order. One hour for the food to arrive.

Dear Naowaruji, Thank you for your candid comments. We owe it to ourselves to provide quality services to our guests as your satisfaction is one of our top priorities. This is not the standard of service we expect from our team and would like to offer you our sincere apologies. Rest assured that your comments have been addressed with all our team and that corrective training will be carried out. I hope you will give us another chance in the future to show you these improvements firsthand and to regain your trust in our hotel We hope that we may be able to welcome you for an improved stay in future. Best wishes, Fred De Deken, General Manager
Customer review rating 4.2/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Really important to have fresh made scrambled eggs. This should be from eggs that a cook has opened. Not the one that comes in a plastic bottle. There is a big difference. Cheese was dry and there was nearly no ham. Breakfast is so important in a stay that you should really consider to not lower the standard due to cost.

Dear Guest, Thank you for taking the time to share your review. We are very sorry to hear that our breakfast fell short of your expectations; please know that we have taken your comments into consideration and will share them with our restaurant manager. We want to do our best to ensure that all of our guests are satisfied, and we are always open to feedback and suggestions for improvement. We hope to be able to welcome you on a future occasion. Best regards, Fred De Deken, General Manager

Good location, friendly starff

Customer review rating 4.2/5

Su Business - 17/02/2020 Confirmed reviews ALL

Stayed for business, arrived late (c.9.30pm) and located on Ground Floor (as original room assigned was by road and facing flight path so very noisy room). Room was fine, but still noisy until 11.30pm due to laundry deliveries, "clinking" glasses going pass on trolley and staff talking loudly in corridor by room. Disappointed with this stay, normally really good.

Dear Su, Thank you for taking the time to share your review. We are happy to hear that you received such friendly service from our team members and that our location was ideal for you. We are, however, sorry for any inconvenience caused; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Fred De Deken, General Manager

clean and cozy

Customer review rating 4.2/5

Yoshi Business - 16/02/2020 Confirmed reviews ALL

overall enjoyed my stay. with friendly staff service

Helpful, friendly, well presented

Customer review rating 4.2/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Good stay and friendly, helpful staff. I will make use of your airport shuttle next time as it is quite journey from central Brussels.

Dear Guest, Thank you for this review of your stay. We are glad that you had a comfortable stay with us and appreciate your kind mention of our team's courteous and professional service We hope that we have the pleasure of welcoming you back soon. Kind regards, Fred De Deken, General Manager

Well priced and easy access to airport

Customer review rating 4.2/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Friendly and efficient. Pity about the broken down bus shelter

Situation ok

Customer review rating 4.2/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Welcome staff was good. Overall OK Room on the 4th fllor was really old and not worth the price being paid

Dear Guest, We appreciate that you took the time to share your experience with us. Whilst we are pleased to know that you appreciated our location as well as the quality service you received, we regret that not all aspects of your stay met your expectations. Please do not hesitate to inform our team of any issues or concerns you may encounter; they would be delighted to relocate you to a more comfortable room, depending upon availability. We hope to be able to welcome you back for a more enjoyable stay. Best regards, Fred De Deken, General Manager

average

Customer review rating 4.2/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Location awkward, but shuttle bus good and helps a lot. Very limited dinner menu for frequent/longer stays.

Dear Guest, Thank you for taking the time to review your recent stay. We are pleased that you appreciated our convenient shuttle service. However, we regret that our location was not entirely to your satisfaction and apologize for any inconvenience. We will certainly consider your comments regarding our food options and welcome any suggestions to improve it. We hope to welcome you back in the future. Kind regards, Fred De Deken, General Manager
Customer review rating 4.2/5

Rm Business - 14/02/2020 Confirmed reviews ALL

The rooms are clearly a bit older (Chair seats / carpet / curtains are clearly older, faded and showing wear & tear). Everything was very clean however and the bed really comfortable.

Dear Guest, Thanks for taking the time to send us your review. While we appreciate your mention of our high standards that we strive to uphold, we are very sorry that not all your expectations were met during your stay with us. We have duly noted all of your comments and will take them into consideration. We do hope we have the pleasure of welcoming you back to our hotel in the future. Best regards, Fred De Deken, General Manager

Very convenient location

Customer review rating 4.2/5

Thanassis Business - 13/02/2020 Confirmed reviews ALL

Just 10 minutes from Brussels airport with the free off charge shuttle buss, very quiet and clean place. Comfortable room with all necessary facilities, nice modern style restaurant with good food and rich breakfast. Very friendly and polite staff

Dear Thanassis, Thank you for your thoughtful review. The main objective of our hotel is to offer a memorable experience and we are delighted that we exceeded your expectations with our convenient location and our complimentary shuttle service. We are also pleased to know that you enjoyed your comfortable room as well as your dining and breakfast experiences. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best wishes, Fred De Deken, General Manager

Poor service

Customer review rating 4.2/5

Regular V. Business - 13/02/2020 Confirmed reviews ALL

Long queue at check in with only one staff member. Took more than 20 minutes. Poor service at the bar if the two regular staff are not on duty

great location, good breakfast

Customer review rating 4.2/5

Kobi Business - 12/02/2020 Confirmed reviews ALL

I would like to suggest that for loyal members the parking will be for free.

Dear Kobi, Thanks for taking the time to share your feedback. We are pleased to hear that you had an enjoyable stay and appreciated our convenient location. While we wish to note that our guests do benefit from a reduced rate for our secured parking, which is very competitive for the area, we have taken note of your suggestions and will consider them for future improvements. However, we are glad that you enjoyed our tasty breakfast buffet, a great way to start the day. We look forward to welcoming you back. All the best, Fred De Deken, General Manager

Well located and Good facilities

Customer review rating 4.2/5

Jose D. F. Business - 12/02/2020 Confirmed reviews ALL

poor front desk service

Dear Jose, We thank you for taking the time to send us your feedback. it is rewarding to receive such positive comments about the location and our facilities. It is always a pleasure to know that we continue to meet our guest's expectations Our reception team usually are complimented on their professionalism and I do apologize that this was not your experience, We will be addressing your concerns and corrective action will be taken. We hope to welcome you back in the future. Best wishes, Fred De Deken, General Manager
Customer review rating 4.2/5

Ahmed H. Families - 10/02/2020 Confirmed reviews ALL

It was a nice stay

Customer review rating 4.2/5

Alexis G. Business - 10/02/2020 Confirmed reviews ALL

Nice. Only remark is about the shuttle to the airport. You have to wait outside and the roof of the little cabin is gone ...

Dear Alexis, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay, overall; however, we regret any inconvenience caused. There was a little accident with a bus colliding with our bus shelter and for safety reasons, there is no roof on the shelter for the moment; rest assured, this will be repaired in the coming weeks. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

Well located

Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Hotel was fine. Would have been nice to have more than one bottle of water for a two night stay.

Dear Guest, Thank you for your valuable review. It is great to know that our location was handy for you. We generally provide one bottle of water in each room, however we will take your feedback into account. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

Easy access to airport. Shuttle convenient. Hotel staff always friendly and helpful

Customer review rating 4.2/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Great

disappointing

Customer review rating 4.2/5

E D. J. Business - 09/02/2020 Confirmed reviews ALL

I come to your Novotel Brussels Airport twice or more per year, for various business purposes. This time the real disappointment was caused by the restaurant staff during the dinner on Thursday 6th February.

Dear Guest, We are grateful to you for taking the time to send us your review. We are very sorry that you were not entirely happy with your dining experience. We would be grateful if you could provide us with more details as guest satisfaction is one of our top priorities, we would like to thank you for bringing this matter to our attention We hope to have the pleasure of seeing you again on a future visit. Kind regards, Fred De Deken, General Manager
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