Novotel Antwerpen 3 stars

Customer review rating (ALL Rating) 3.9/5 535 reviews

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Luithagen Haven 6, 2030 Antwerp, Belgium

Description

Hotel extras

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

Our accommodation(s)

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Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

Telephone
Fax +32 3 541 70 93

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  535 reviews

TripAdvisor Rating  3.5/5  732 reviews

Good hotel

Customer review rating 3.0/5

Mikolaj J. Families - Confirmed reviews ALL

It is our 3rd stay in this hotel. Teception staff really nice, quick and painless check in. No soap or shampoo in the room. Obvoiusly bathroom was not cleaned. No water in the fridge. No extra pillows in the room. Pool clean. Clean sheets and room. Overall ok, but for €120 a nite (without breakfast) you expect more.

Dear Mikolaj, We thank you for your comments about your stay at our hotel. We are delighted that you found our reception team to be pleasant and the check-in process smooth. It is also gratifying to know that you appreciated the cleanliness of our pool and the fresh sheets provided in your room. However, we deeply regret the oversights experienced, as well as the condition of the bathroom. These shortcomings do not reflect the high standards we aim to uphold. For any such issues in the future, please do not hesitate to reach out to our 24/7 reception staff who are always ready to assist with additional amenities and to address any concerns immediately. Finally, we are pleased that you enjoyed the overall cleanliness of your room. Our team is dedicated to providing a comfortable and welcoming environment for all our guests. We acknowledge your feedback regarding the room rate and want to ensure you that we continuously strive to offer competitive pricing that reflects the quality of our services and facilities. It would be a pleasure to have you return on another occasion. Best regards, Marc Martens, General Manager

Bed bugs

Customer review rating 2.0/5

Aron Families - Confirmed reviews ALL

There were bed bugs, and not clean room..... Very disappointed

Dear Aron, We thank you for taking the time to send us your feedback. We are deeply concerned about the issues you experienced during your stay. The comfort and cleanliness of our rooms are of utmost importance to us. Our housekeeping team follows strict protocols to maintain the highest standards of hygiene. We take your report very seriously and are thoroughly investigating the matter. Our rooms undergo regular deep cleaning and pest control measures to prevent such occurrences. Moreover, we strive to address any concerns promptly. We are reviewing our procedures to ensure more efficient responses to guest needs in the future. Your comments will help us enhance our service quality and maintain our commitment to providing a comfortable stay for all our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Marc Martens, General Manager

Good stay

Customer review rating 3.5/5

Niusha Families - Confirmed reviews ALL

The whole things about the hotel are good, like staffs and etc. there were some issues during our visit like the shampoo was empty and they didn’t refill it even after daily cleanings. Also, we drank coffee the first day and cleaning stuff didn’t wash the cups after cleaning. There was no refill at all.

Dear Niusha, Thank you for taking the time to give us feedback about your recent stay. We are delighted that you found our staff to be commendable during your stay. Our team strives to provide excellent service, and it's rewarding to know that we succeeded in making a positive impression. We are sorry to hear about the shortcomings regarding the in-room amenities. We always aim to ensure that every aspect of our guest's stay is taken care of, from the cleanliness of the rooms to the smallest of details such as shampoo replenishment and the tidiness of coffee cups. Please accept our apologies for the oversight. We will follow up on this with our team to prevent such occurrences in the future. Moreover, we would like to inform you that our hotel is committed to sustainable development initiatives, such as our Planet 21 program, which includes the careful cleaning and maintenance of all amenities, including those in guest rooms. We hope you managed to take advantage of our hotel's many facilities, such as the 24-hour reception, air conditioning, fitness room, and the swimming pool during the summer season. Our central location near the Harbour and green spaces, as well as proximity to Antwerp's city centre, provides a convenient and enjoyable stay for our guests. It would be a pleasure to have you return on a future occasion. Best regards, Marc Martens, General Manager

Customer review rating 5.0/5

Wioleta Couples - Confirmed reviews ALL

Very clean and lovely hotel

Dear Wioleta, Thank you for your positive review. It is wonderful that you had such a pleasant experience at our hotel and you appreciated our high standards. Cleanliness is one of our top priorities, and we have a dedicated housekeeping team that works diligently to maintain our high standards. Moreover, we're pleased that you enjoyed the overall ambiance of our hotel. We strive to create a welcoming atmosphere for all our guests, with amenities such as our outdoor swimming pool, garden terrace, and fitness room. We hope you had the opportunity to enjoy those facilities. We look forward to welcoming you back for another enjoyable stay. Best wishes, Marc Martens, General Manager

Pleasant stay

Customer review rating 4.0/5

Rikke Families - Confirmed reviews ALL

The room was suitable for a family of four, however the sofa bed was extremely uncomfortable to sleep on. The bathroom is a bit dated, but perfectly functional. Multiple options for breakfast, restaurant very nice. Bonus there is a kids zone for the kids to run around and burn off some energy. Overall, a pleasant stay.

Dear Rikke, Thank you for taking the time to give us feedback about your recent stay. We are pleased that you found our booking process straightforward and that our kids zone provided a space for your children to enjoy themselves. It is also great that you appreciated the variety of options available for breakfast. However, we are sorry that some aspects of your stay did not meet your expectations. Our apologies for any discomfort caused by the sofa bed; we understand the importance of a good night's rest and are looking into renewing these to enhance our guests' comfort. Regarding the bathroom facilities, we appreciate your observations and would like to note that we participate in the Planet 21 program, which includes responsible water and energy usage, and we aim to maintain a balance between comfort and sustainability. Additionally, we acknowledge that the breakfast area can become lively in the mornings, and we continuously seek ways to enhance the dining experience for all our guests. We also regret to hear about the missing amenities in your room, and we want to ensure that this was an oversight that we will address with our team. Nonetheless, we are delighted that you found the room suitable for your family of four and enjoyed the restaurant during your stay. We hope to have the opportunity of welcoming you back. All the best, Marc Martens, General Manager

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Other web-users rate our hotel

  • 288 reviews 7.1/10 Location
  • 771 reviews 5.2/10 Room
  • 520 reviews 7.6/10 Service
  • 23 reviews 4/10 WiFi
  • 327 reviews 4.3/10 Cleanliness
  • 293 reviews 6.6/10 Breakfast
  • 214 reviews 5/10 Food
  • 200 reviews 4.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.