Novotel Thalassa Le Touquet Hotel 4 stars

Customer review rating 4.1/5 11,282 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Thalassa Le Touquet
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Breathtaking sea views

  • Free access to the heated seawater swimming pool

  • Breakfast in a box in the room or in the restaurant

  • Beachside terrace

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Thalassotherapy centre (Nearby)
  • Well-being
  • Golf
  • Hard tennis court (Nearby)Paying
  • Sailing facilities (Nearby)Paying
  • Horse riding (Nearby)Paying
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Thalassa Le Touquet

Front de Mer
BP 214
CS 40214
62520
le touquet
france

Tel: +33321098500

Fax: (+33)3/21098510

Check-in from 16h00

Check out up to 12h00

  • ETAPLES /BERCK :  Ligne 513 Thalasso

  • By plane

    LE TOUQUET At 5km / 3 miles

  • By plane

    LILLE LESQUIN At 150km / 93 miles

  • By boat

    FERRIES CALAIS At 50km / 31 miles

  • By helicopter

    AÉROPORT DU TOUQUET At 3km / 1 miles

  • By train

    ETAPLES LE TOUQUET At 5km / 3 miles

GPS :50.51445, 1.57859

Our accommodations

With a contemporary and completely modular design, Novotel's spacious, air conditioned rooms are real living spaces and can be adapted to suit all requirements. The rooms overlooking the sea offer you a unique view determined by the tides. Our ideally equipped rooms allow you to enjoy spending time with your family or friends

Dune & parking-side Superior Room - 1 double bed and 1 sofa bunk bed for 2 people

  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Views: Dune view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with sea view and 1 double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with balcony and sea view - twin beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with sea view, balcony, 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with balcony and sea view - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with sea view, balcony, 1 double feature bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with sea view, balcony, bathroom, 1 double feature bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

MAISON MER

Type of cuisine: Bistronomy

A gourmet kitchen serving seafood before a breathtaking panorama. A menu with food organized by cooking method that focuses on the ingredients and their benefits.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK

Type of cuisine: French

Whether it's for lunch or a drink, indoors or on the terrace, come and discover our fresh gourmet cuisine with your feet in the sand.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK

Non contractual photo

The cocktail menu will make you forget your usual Mojito! Here, you fill your cup of coffee with real grains, your glass of smoothies with cold-pressed fruits and vegetables!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

The thalassotherapy center is currently closed for renovation work. Your new wellness resort will open in early 2019 with a new ambience and new treatment programs.

Visit the Thalassa Sea & Spa site

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 60

  • Maximum capacity: 45 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Novotel Thalassa Le Touquet

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

11,282 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,280 reviews

Customer review rating 4.1/5

Sandra B. Friends - 03/08/2020 Confirmed reviews ALL

I was very disappointed with the breakfast arrangements in comparison with other Accor hotels I stayed in during the same week. The ‘packed breakfast’ option was extremely limited and actually quite wasteful if you didn’t want the contents. I also spent a lot of wasted time queuing for information in the wrong places for check-in. On the plus side, cocktails in the bar with the magnificent views were lovely. All in all it was my least favourite experience of the week I spent in Accor hotels in the week.

Dear Miss B., Thank you for taking the time to tell us about your experience at the Novotel Thalassa Le Touquet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémy BAPTISTE Directeur d'Exploitation Novotel Thalassa Le Touquet

Mixed feelings

Customer review rating 4.1/5

Nancy Couples - 01/08/2020 Confirmed reviews ALL

The hotel has a great location. The private beach area and restaurant with ocean view are great advantages! The room was smaller and older then the pictures appeared. Also the room was never cleaned properly. Staff was very friendly. Breakfast was terrible. When lunch and diner is possible, you surely can provide better service during breakfast time even in covid timings. Cheese in plastic was not eatable. The ham looked old and the eggs were deepfried. You pay the same amount of money but this breakfast was realy underneath all standards.

Good stay

Customer review rating 4.1/5

Susanne Couples - 25/07/2020 Confirmed reviews ALL

Comfortable and very clean room, great view

Dear Miss A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rémy BAPTISTE Directeur d'Exploitation Novotel Thalassa Le Touquet

Perfect

Customer review rating 4.1/5

Pol Families - 22/07/2020 Confirmed reviews ALL

Everything was perfect ! Really nice stay ! Thanks to all the staff

Fantastic location and restaurant!

Customer review rating 4.1/5

Anonymous Families - 21/07/2020 Confirmed reviews ALL

Great

Customer review rating 4.1/5

Oscar F. Couples - 18/07/2020 Confirmed reviews ALL

Highest quality experience, the rooms have been improved, the quality of the food, location, remains superb and special.

great location and fantastic swimming pool

Customer review rating 4.1/5

Anonymous Families - 26/02/2020 Confirmed reviews ALL

Very enjoyable break, all staff friendly and welcoming. Fantastic swimming pool.

Excellent stay

Customer review rating 4.1/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

Great Thalasso experience in hotel with incredible seaview. Pleasant and clean pool & hammam. Super breakfast. But service at lunch time was very slow and prices - lunch + rooms- are slightly overrated. Lots of trash in front of hotel on the beach: how come?

Could do better

Customer review rating 4.1/5

Ann A. J. Couples - 02/02/2020 Confirmed reviews ALL

Staff are generally unfriendly not helpful and the restaurant staff need to be taught how to treat customers properly our main dish was served before our first course but the waiter insisted one putting them down so we had to call a waitress over. Service was generally very slow and the food could have been better. If a hotel offers tea and coffee facilities in the room why only supply one of each and paper cups with wooden sticks!!! The room was not cleaned properly before or during our stay. It’s a pity because the location is good parking is fine views over the sea interesting and the hotel has been refurbished since our last stay but it would have helped if the reception had been clearly signposted including which desk was for the Novotel and which for the Ibis.

Great location, poor facilities and appalling lack of customer service

Customer review rating 4.1/5

Mrs V. B. Couples - 28/01/2020 Confirmed reviews ALL

No parking facility by the hotel, but plenty where the Ibis is! Building work going on in the car park. As soon as we arrived, no welcoming message but the receptionist demanded my credit card for a €50 deposit in case of breakages (we had booked one of the top bedrooms in the hotel!).We were told that we had free minibar.Got to our room, pervading smell of bleach , watched the sunset and then decided to have a drink from the minibar, opened the door and it was empty! Rang reception, receptionist doubted my words but said he would ask the restaurant to sort it...30mns later still no drinks, rang again, once again told they would send some promptly, 30mns later still nothing so we left the hotel to find a restaurant as the food on offer at the hotel was very poor (2 restaurants listed on the website but only 1 open at nighttime!).The following morning we came down to breakfast 9.20, nobody in the lobby so we made our way to a table facing the beautiful beach and the sea, only to be told that we could not sit there, then we were told to sit in the farthest corner possible, facing the roof of the pool, and right next to the door to the kitchen.As the staff were clearing breakfast it was a constant back and forth through the door which the staff opened by kicking the door with force so they could go through whilst carrying their heavy trays (rather than pushing the door open with their backs and walking backward into the room...).They then started to set up the tables for lunch...at 9.30am! So that made me even more angry/upset that they had refused us the table with the view, which is the main attraction of staying at that hotel!!! Also it was my husband’s birthday.I had made the booking over the phone with your reservation centre (took over 1hr to book 2 hotels for 1 night!!!) and asked if something “special” could be done to mark the occasion when we got to our room.Nothing was ever mentioned, let alone done! So I was extremely upset that the lack of personal attention, kindness, civility had ruined our special celebrations.I stopped at reception when we checked out and spoke to Matteo who was the 1st person to show me courtesy.He sounded very concerned by my comments and said he would speak to his manager straight away....But to date, I have not even received a message of apology, let alone a recompense for ruining my husband’s birthday celebrations....We were not made to feel welcome at all, appalling service for a 4 star hotel!!!

Nice sea view

Customer review rating 4.1/5

Ken D. Couples - 27/01/2020 Confirmed reviews ALL

Weather was less than Perfect but otherwise the stay was enjoyable

The thrill is gone

TripAdvisor rating 3.5/5

Trail301181 Family - 08/01/2020 TripAdvisor review

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

we liked the hotel but thought the room was small and rather impractical

Customer review rating 4.1/5

Harold P. Couples - 07/01/2020 Confirmed reviews ALL

we used to stay at the hotel every year when our children were young and we appreciate the modernisation of the hotel. We thought the room pretty but a bit impractical, we thought the breakfast was good and the reception efficient

Nice hotel but poor service from reception staff

Customer review rating 4.1/5

Katie M. Families - 06/01/2020 Confirmed reviews ALL

The hotel venue was lovely but the service was poor and not what we expected. I had to request a baby cot for my son on 3 separate occasions before it was delivered. Reception staff were curt and spoke under their breath when I complained. I also think it’s ridiculous that there is no food available in the bar or restaurant outside of strict lunch and dinner hours. We ordered room service but couldn’t have what we ordered as only half the menu was available. The pool opens at 9am which is ridiculously late for a hotel. The only polite service came from the chefs in the restaurant at breakfast.

Customer review rating 4.1/5

Jacques B. Families - 30/12/2019 Confirmed reviews ALL

Generally speaking we had a good experience with the people working there. A special attention for the team at the restaurant. Very good food and an excellent service. On an other hand we were disappointed with the bedrooms. The renovations done recently are really cheap and don't really improve the level of the hotel. Very small bedrooms with a mediocre equipment. The interior designer in charge is certainly not a top guy. One good point : the good quality of the beds/mattresses.

Restaurant beyond disappointing

Customer review rating 4.1/5

Derek P. Couples - 29/12/2019 Confirmed reviews ALL

Hotel and facilities excellent. Restaurant beyond disappointing

Upgrade is terrific and food is better. Perhaps lighting in bedrooms can be augmented and situation of toilet roll holder makes entering toilet very difficult

Customer review rating 4.1/5

Marie S. Couples - 29/12/2019 Confirmed reviews ALL

Very relaxing in attractive room. Staff much better than the previous 20:years. Accueil staff weakest. Public areas good but offer in Ibis bR better than Novotel.

Not perfect but 5 stars always.....

Customer review rating 4.1/5

Laura Solo - 28/12/2019 Confirmed reviews ALL

My first stay at Novotel in Le Touquet was 20 years ago. Something magical happened then and I fell in love with the place. Since then I have visited the hotel many times. I have traveled a lot the last 40 +years because of my job with an airline. In my experience there are a few hotels on this Planet that are perfect. This one is not but it is magical for me. That is why I keep coming back year after year....

Xmas visit

Customer review rating 4.1/5

Phil W. Couples - 23/12/2019 Confirmed reviews ALL

Very enjoyable

Nice hotel, friendly coworkers

Customer review rating 4.1/5

Jc Families - 10/12/2019 Confirmed reviews ALL

We had a nice stay at the Novotel. We had a room facing the sea and the view was really extraordinary.

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