Novotel Lyon Nord Porte de Lyon Hotel 4 stars

Very nice

I enjoyed very much the room and the double bed - I slept very confortable. I did not like at all the toilet room - only toilet without any sink / washbasin to wash yourself. I did not like part of the dinner - a burger with onion - burned, terrible. Wine glass was served with cork floating on the surface. I sent it back for a change. My expectations for a NOVOTEL are higher.

Good clean room and friendly staff.

We came late to the hotel. The reception had already checked in my hotel room and didn't care about upgrading our room even if I'm platinum. We were two people, and we got only one welcome drink, so we didn't use it. Plus, she didn't take the time to explain where the breakfast will be noting that there were works ongoing in the reception. The room was clean though.

business meeting

I was very disappointed when I arrived since I found 2 used towels in my bathroom as well as signs of make up on the floor. The toilets were also smelling bad. I called the reception, spoke with Rafael (if I'm not mistaken) and his answer was "Thank you". he didn't provide any solution for the problem or manifested any concern about it. Definitely not a 4 star hotel and not at the Novotel level of quality.

Great room easy check in pricing OK

Off the road seven o ‘clock at night we had a warm greeting at reception. As an Accor member I thought the room a little expensive but satisfactory in all other ways. Big room, very clean and a supremely comfortable bed. Well appointed shower room again very clean. Excellent evening meal, politely served and most enjoyable. Good breakfast even if frying my own egg in a restaurant was a new experience. Well secure car parking was very good and getting back to the Autoroute to continue our journey very easy.

The stay was comfortable, food and facilities were great.

It was Great staying at your hotel

The hotel itself was comfortable, the room was very clean. However I was very disappointed with the staff management attitude. A trainee was learning to use the cashier system and was verbally being abused by the rest of the staff and specifically by the manager in front of the C. at the bar. She was CLEARLY shouting at the her trainee with a very disrespectful manner with no shame in front of multiple guests and on multiple occasions. I was feeling very embarrassed as she did not deserve such bad treatment in public. Between us guests we talked and agreed that the Manager was shouting at her with humiliation and this is no way the standard we are expecting from a Novotel. What is going on in this hotel is just horrible and unacceptable. I will certainly avoid this hotel in the future.

Very friendly staff, great hotel, nice rooms. Bar and restaurant is very good. Bar could be opened till later :-)

check-in/out very efficient generally staff very helpful bar service a little slow restaurant service felt rushed

Rooms basic, but clean and everything works. I like the idea that the windows open over the garden which is much quieter than those facing the motorway. The new automated process of checking in and out is a big improvement as previously the queues at reception were very slow. I do not speak French so it would help a lot if the correspondence sent to me were in English. I was disappointed that my room was one of the old ones with a shower over the bath - I had specifically requested a newer room with a shower only.

Excellent