Novotel Genève Airport France

Hotel room ok, good beds, good breakfast but ruined by wasps all around and staff chatty and noisy. Exterior needs urgent refurbishment. Garden was a health hazard, unkept, pool not working, dirty loungers, table tennis with sharp edges and broken racquets. Would not dare leaving kids on their own in the garden. We expect a calm, upscale experience from a 4 star hotel and unfortunately Novotel Geneva did not deliver.

I had a guaranteed reservation. Arrived at the property and was told the hotel was full - and that there was NO record of my reservation. Thanks to a good evening clerk, a room was taken from another and provided to me. And I paid - again. I would like my double payment returned. But no one will respond from this property.

We were a bit reluctant to book this hotel as the reviews are quite low. Nevertheless we found the premises clean and an helpfull and polite staff. Naturally the hotel is aging, need a renovation and should not be rated with 4 stars. The location is good. The pool was closed for cleaning but was in the process of being opened.

The hotel staff do their utmost to make stays here satisfying, but the hotel is well beyond its fresh age. That’s a pity - the garden could be nice, the swimming pool if it would been open (according to the note it should have been since 15 June, but even 6 weeks later still not open). The hotel bar charged double prices it seemed - although as an Accor member a welcome drink was offered, the wine we had to pay was charged as € 9 the glass… The other staff members however went out of their way to make guest feel welcome, but the aging hotel (all the coffee machines broke down during breakfast, some lights in the room didn’t work well, some room furniture was glued together to extend its use well beyond its life). Overall, this is not a Novotel worthy experience, but should be priced as as a budget motel, cutting rates by at least 50 %. The noise in the room from the corridor (other guest arriving / leaving) is unfortunately significant.

Good service at desk (though only one person doing all the work). Handy restaurant for curry across the road. Nice spacious room with essential aircon. Not easy to access the airport in the morning - we were too early for the shuttle - taxis expensive.