very cozy hotel, quiet environment .. its very convenient to do paper work inside the room during stay, also at the park. I was staying at this hotel for almost 18 days but never get bored

We stayed here for one night while returning from our vacation. I specifically booked this hotel so that my kids could play in the pool since they had been in the car all day long. Unfortunately, the pool was not open because it was a disgusting green mosquito breeding ground. Clearly, the pool had been closed for several weeks (this kind of thing doesn't happen overnight), and yet the fact that the pool was closed was not disclosed on the hotel website. Overall, the hotel was very shabby, worn, and understaffed. The air conditioning did absolutely nothing and the rooms were so hot and stuffy that we could hardly sleep. It was honestly one of the worst hotel experiences of my life--and I've stayed in some bad hotels. But usually bad hotels are cheap, and this one wasn't. It's really a shame because I've stayed in Novotels before and I have always been satisfied. I could go on, but I think it's sufficient to say that this hotel was just plain awful. If you're visiting the area, I urge you to stay elsewhere.

I paid for a hotel and this was a very very bad experience. the air conditioned did not work at all.

Very kind and welcoming staff on reception, bar Horrible room, hot, AC not working, hot memory foam bed room very clean, including linen Hotel about to be demolished, in a state of disrepair Ground full of weeds, pool full of alga

The hotel was basic, not what I would expect of a four star hotel. Furthermore, the pool was absolutely filthy and not open. This should have been stated clearly on the website and at the time of booking. The breakfasts were good, but the evening menu and food were not. The hotel seems to be overall rather chaotic. I stayed there some years back and it wasn’t so bad, but I certainly won’t be going back again. Perhaps the management needs to be reviewed.