Novotel Genève Airport France Hotel 4 stars

Close to airport and fast food shops which was crucial for us and transport network to Geneva was also good.

As I had an early flight the next morning, I decided to stay overnight near the airport - at your hotel. I made the booking online and drove down from Villars Ollon hoping to have a late dinner and early night. I arrived in Ferney in good time only to find the access road to the hotel blocked. There were no diversion signs - in fact no signs at all. Worse, no-one from the hotel called to warn me of the obstruction and/or suggest an alternative access route. Having circulated for three quarters of an hour trying to find another entry route, I finally called in at the Campanile, where a nice lady kindly gave me the number of your reception. She and her husband eventually saved the day and I cannot thank them enough. Indeed, Mr. Michea stayed on the phone with me for another 20 minutes and guided me through backroads until I was eventually able to park in a commercial centre not far from the hotel. I had a lot of luggage, which I then had to transport by foot and climb over a wall with it to access the hotel. Your receptionist and Mr. Michea gave me almost a hero's welcome and made sure I was able to eat at least a croque monsieur and a glass of wine before turning in for a far to too short night. I set the alarm half an hour earlier to allow time to walk back to the car with my luggage and hopefully escape further problems. Luckily, the road was re-opened and I was able to access my plane. Full marks, therefore, for your receptionist and Mr. Michea but I cannot believe that no-one from the hotel bothered to warn guests of these roadworks and/or provide diversion signs. All in all, it was a nightmare stay - and, in fact, I would have done better not to have bothered with the overnight stay at all and simply driven from Villars to the airport. Sorry to be so frank but, as I mentioned earlier, this is my very first negative review.

Well located and quite a friendly and helpful receptionist. Amazing if you want to visit Geneva but don't want to spend alot on Switz hotels

The hotel is well located close to the airport. The staff was friendly. There were stains on the carpeting in the hallway and in the room. The room seemed dusty and the heavy curtains also had stains. The main reason we chose the airport hotel was for it's shuttle bus, however the shuttle bus only runs for unreasonably limited times. Our flight departed Geneva airport at 07:20am, and there was no shuttle running to take us to the airport in time. This is unsatisfactory when you advertise a free shuttle. This was an early flight, but it wasn't in the middle of the night or anything. We had to get an overpriced private taxi instead.

All was good

When my husband called to ask if food was available during the covid19 outbreak he was told “no”. However, when we arrived we were advised that we could order room service. It would have helped to know this before we set off from our ski resort as we could have been unable to eat that evening. Fortunately our previous hotel supplied us with free food to bring with us for that evening.

Waited a very long time (30-40 mins) to be collected from GVA airport and then needed to head back the following day leaving at 5.30am but was told the shuttle service did not start until 6am. So got reception to book me a taxi for 5.30am and the 10 minute journey cost 50 CHF. Not the best experience overall as you can imagine.

Good night sleep near Geneva Airport

hotel was ok, but shocking and unacceptable that an airport hotel does not have a shuttle running from 4am

Good reception and housekeeping staff - poor waiting and bar staff.

I waited at the airport for the shuttle, as it wasn't clear from booking.com website that you must call the hotel for the shuttle to come. According to booking.com, the shuttle service started at 6am, but it actually was 6.30am. I took a taxi very early but could have used a 6am shuttle.

Room nice if a little on the warm side. Front desk staff were lovely. Service for dinner was poor. We were seated promptly and passed 1 menu between 3 of us. We sat there for 20 minutes and were never seen to. We got up and left.

convenient and near airport A big plus has free parking WE HAD AN HIRED CAR TO DROPP OFF THE DAY OF OUR FLIGHT Also there's a shuttle, Room was perfect for us 3 There's a bar that served my free drink

Good hotel for visiting local family. Not far from Geneva and the airport. Very friendly staff looked after us over the New Year. I would think the pool would be great in the Summer. Great little bar but didnt try the restaurant.

We were impressed with how hospitable the staff were at this property, especially since the shuttle bus from the airport took us to this hotel (thinking it was the hotel we had booked). The staff at this property bought this to our attention when they could not locate our booking and managed to sort it out for us and were very accommodating despite the mix up and error on our part.