Mercure Chamonix Les Bossons Hotel 4 stars

Despite using on line check in, we had to spend 20 minutes at reception doing it all again. The reception staff member was incompetent too. Rooms are very dark and old fashioned. Shower unit was broken so I had to hold shower in my hand as support was broken. Restaurant and bar were good. If you are going to put a sign by the lift saying use sanitiser before pushing button then put some sanitiser there! Until these are rectified we will not be back, despite convenient location.

Common parts great. Pool and sauna dated. Staff friendly. Rooms dark and uninviting. Location really appalling. Every trip into Chamonix €60 euro return by cab. The hotel must get a shuttle bus for slopes and evening entertainment. Charge more for the rooms to get this as a free service.

Very convenient location for ski hire, lockers and access to surrounding area by car.

Had a great mid-week ski break at this pleasant hotel. Easy Chamonix bus transport into Chamonix Sud. Very friendly & helpful staff, and ski shop on site. Wonderful views up the moutains.

The rooms are so dark and there never a double bed there. The beds kept on moving all the time from each other that sometimes I fell off the bed. Every morning breakfast was the same ( food) . Three days in a row we didn’t even have beans and sausages . This is quite ridiculous and the prices are so expensive for the hotels rooms. Not recommended at all !

Great breakfast. Warm hotel. Comfy beds. Pool / jacuzzi and sauna a bonus. Ideally need a car, but bus stop nearby (good for access to les houches and chamonix). Would like to see complementary water left every day in the room. Will use again.

Due to storm Dennis , my flight from London to Geneva on Saturday 15th February was cancelled ( as all the other flights that Saturday) so I arrived at the hotel the next day, Sunday 16th February, I have explained the above to the manager but they did not refund me the payment ,for the night I was unable to travel in spite of explaining to him the situation. No flexibility or understanding of the situation.

very far away from public transport. Also, all the flights from London to Geneva was cancelled due to stormy weather and I had to postpone my arrival but the hotel manager refused to return the payment for the first night despite I explained to him that I did not arrive on time for reasons above my control. No proper complaint department.

Even though it's a bit far from Chamonix, getting around was easy using the buses. The hotel is a neat, comfortable and simple hotel. Nothing extraordinary here. The restaurant has amazing food for dinner. Try it out

Very pleasant gorgeous stay

Liked the quiet room at the back and the comfortable bed. And the pool and sauna. Downsides were no TV news channels in English and a slightly tired look about the place.

This hotel has barely 3 stars, all the amenities were outdated, old, purely maintained. The room was so unwelcoming with the dark brown colored walls, that made it even smaller and darker. The reception staff was unprofessional, it took us very long to check in and also they were not very helpful when I asked for different things. I could not also order room service, because you had only specific hours for that, but the staff did not give me another alternative, they were not proactive and hospitable at all. Overall I did not feel welcome in this hotel and will not return to it!

I simply don’t have the time nor the inclination to even explain my « experience », in the hope of improving your staffs attitude.... All I will say is Margot or what ever here name was needs severely educating and could also benifit from a personality transplant! After being told by her that my bank card (which happens to be a Black millionaires club card), would not work (not that she did not accept it... but that it WOULD be declined...) I had to INSIST that I wished to try it before one of my other cards... she was unbelievable rude and shouted at me... it will not work! I ignored her... I used my desired black card and “as if by magic” it worked.... Not even a sorry from the girl was said to me.... This is completely unacceptable and to be honest nothing but ignorance...

Lovely hotel and wonderful location. I have stayed many times. But this time I met a completely useless, lazy and incompetent reception lady. Cassandra I think. She and the young assistant NEVER smiled and was unable to help me. USELESS. Bar and restaurant staff excellent. Shame....

Horrible