Mercure Chamonix Les Bossons Hotel 4 stars

Lack of attention to detail in every area (reception, housekeeping, catering) made our stay at this ACCOR hotel not as good as it should have been. Have stayed here many, many times in the past at different times of the year and the run-down of this hotel is very sad. Top to bottom overhaul needed now. Hotel colour scheme of brown on brown is very depressing and too dark. Not good - would rather stay at an IBIS which is far more honest in it's approach than a ''pretend'' 4* which MERCURE Bossons is.

The people at the front desk and restaurant were very helpful.

Very nice hotel and very friendly staff, who answered positively to our different requests. Few improvement points: - bad smell coming from the tube in bathroom basin - like in many hotels, towels were changed whereas we hanged them up - water not so hot in the jaccuzzi

Quick check in, and we were in the pool within 10 minutes of arriving. Perfect after an 8 hour drive from Calais. The restaurant is serviceable (we couldn't bear to get in the car again) but overpriced on the kids meal (15 euros for a pretty limited choice, plus a dessert!). Still, the hotel did exactly what we needed and we were able to head off to Tuscany the next day feeling refreshed.

We arrived late due to traffic, receptionist was pleasant and quickly checked in. The hotel is in a beautiful location and the decor was charming.

The hotel was easy to find with large car park. There are direct views to Mont Blanc and the Alps. Reception staff were professional and we were expected. The large open plan design works well. The bar staff were good and dinner exceeded our expectations. Especially with views across Mont Blanc. Our bedroom was spacious and well equipped with a large bathroom. The dressing gown and slippers were an added bonus which made getting to the pool area easy. We made use of the swimming pool and hot tub. Overall a great hotel and we enjoyed our stay.

We enjoyed our stay at this hotel, great location, comfortable beds and the kids loved the pool.

Arriving at reception we were warmly welcomed and pleasantly surprised to find the we had been upgraded to a “privilege” room with a stunning view of the glacier and mountain peaks. The restaurant service was excellent and the food beautifully presented and delicious. The was conveniently located for our onward journey to Italy.

with my wife we had the opportunity to spend some lovely days in the French Alps and this hotel helps a lot for different reason to maintain the promise of a lovely stay just in front of the Mont Blanc. Staff was very friendly and structure fits completely our needs. Location is perfect to start any visit in the area and wake up in the morning and see the Mont Blanc is awesome.

The check in was very nice while the check out took ages and we were asked to pay for something that should not have been in the bill. The breakfast was very basic.

Overall a good place to stay. The food was very good, staff pleasant and helpful. Our room was very dark (brown paint). The check in was not particularly efficient.

A good priced hotel for the area . Staff extremely helpful, daughter loved the gift of a teddy bear given at check in . The rooms were spacious, shower was amazing. Great mountain views from the outdoor seating area . We stayed on a weekend and found it easy to drive into the resort centre and park .

Decor very tired, needs refreshing. Reception staff very pleasant. Bar staff would be better if they smiled every now and again! Restaurant quality of food was mediocre.

Very tired looking building with paint missing and really dirty stairs. There were flies on the breakfast meat, and the evening meal that cost €80 was very disappointing. My burger was raw,,.. i should have been asked how I wanted it cooked. The rooms were ok but the wood chip paint in dark brown is awful and the tin chest of drawers made the room smacks of a prison cell. Toilet outside the bathroom???? Why. How do you wAsh your hands? you have to go in the bathroom to do it, so why not have the toilet in there to start with. Overall very disappointed and I’d give the hotel a very basic 3* at the very most. I had booked again on 18th but I won’t be going back even though I wont get a refund. It was not as advertised on the website and a very low point for Mercure. I will be leaving s Trip Advisor review unless you want to refund my stay booked for 18th August ???

This is rated a 4 stars - and although the staff was very accommodating and customer oriented it was not up to my expectations. I expected a better location, warmer pool water, as a couple we would expect 2-3 shampoo etc.. in the bathroom, a better food menu and perhaps at least 2 bottles of waters as a welcome in our fridge on arrival. Biggest issue was the distance from Chamonix ! A Friendly staff somehow compensated for the frustration !