Mercure Chamonix Les Bossons Hotel 4 stars

The rooms are really old, outdated, ugly colors, bad finishing, no style. The only plus was the view from the room to the mountains. Personal is generally professional and polite. Breakfast is good.

Hotel facilities are nice but the room was badly in need of redecoration.

Staying at Mercure Chamonix Les Bosson during this ‘special time’ is not made us feel less safe due to their necessary measures. Most of the hotel staffs were really friendly, and ready to assist us with our queries. We would definitely return to this hotel !

Booked the hotel due to location, open air own parking area, and existence of restaurant. Reception was excellent both arrival and departure. Restaurant was catastrophically bad and expensive for being bad. Both food and service. Breakfast was decent. Rooms have an awful decoration, prevailing color is more like vomit. Bed was good.

Great hotel close to Bosson Glacier. Big and very clean rooms. Swimming pool and whirlpool is definitely a plus. Breakfast buffet was at a high standard. I was attended by a charming young lady who just started there but was able to answer all my questions. Social distancing taken very seriously by staff and customers (especially in the swimming pool area).

I felt very welcome once arriving. The gentleman at the reception was friendly and thoroughly explained their Covid-19 policy etc. which gave a good first impression. All the other staff members I was in contact with were also very polite and helpful so big thanks to the hotel for great staff! However I'd wish that they would use more English on their statements and instructions around the hotel. For example the coronavirus measures given in written were only in French, as many other things too. My room was kind of renovated and modern but looks like the cleaning is not very good here. A lot of dust here and there for example. Also, while the AC is there, it doesn't work properly so it got very hot during the night. The room was also filled with weird scents, probably due to dampness. Pool area is nice, sauna is great but there were no bucket of water to throw in to the stove, so the sauna idea kind of goes away. But still, as a Finn, I was delighted to see a proper sauna in Central Europe. Not that common..

We have been staying at the a Mercure Les Bossons for the last 10 years and love it there. However upon this occasion we found the restaurant staff particularly rude - due to these unprecedented times we were expecting some changes understandably but were genuinely surprised at the attitude of some of the restaurant staff. Both at dinner and at breakfast. Additionally the quality of our evening meal was not up to the usual standard, even the chips were burnt. This has definitely put us off staying again.

Despite using on line check in, we had to spend 20 minutes at reception doing it all again. The reception staff member was incompetent too. Rooms are very dark and old fashioned. Shower unit was broken so I had to hold shower in my hand as support was broken. Restaurant and bar were good. If you are going to put a sign by the lift saying use sanitiser before pushing button then put some sanitiser there! Until these are rectified we will not be back, despite convenient location.

Common parts great. Pool and sauna dated. Staff friendly. Rooms dark and uninviting. Location really appalling. Every trip into Chamonix €60 euro return by cab. The hotel must get a shuttle bus for slopes and evening entertainment. Charge more for the rooms to get this as a free service.

Due to storm Dennis , my flight from London to Geneva on Saturday 15th February was cancelled ( as all the other flights that Saturday) so I arrived at the hotel the next day, Sunday 16th February, I have explained the above to the manager but they did not refund me the payment ,for the night I was unable to travel in spite of explaining to him the situation. No flexibility or understanding of the situation.

Even though it's a bit far from Chamonix, getting around was easy using the buses. The hotel is a neat, comfortable and simple hotel. Nothing extraordinary here. The restaurant has amazing food for dinner. Try it out

This was my first stay at this hotel, and it was disappointing. I tried to change hotels during my stay but couldn’t as the room was prepaid. The room was very dark, and with the sofa bed open for my daughter there was no space to walk around. When we asked at reception to change room, we were told that all rooms were the same. The safe in the room was faulty and we had to call reception to have it opened. they could not fix it and We were asked to check with maintenance the following day. At dinner, I ordered a burger at the restaurant. I specifically asked if it had any pork which I didn’t eat. the menu didn’t show any, but I just wanted to make sure. When it arrived, guess what: it had a big piece of bacon on top! When I asked the waiter, he wasn’t very happy and made me feel as if it were my mistake! He then took the burger away to the kitchen, removed the bacon, and brought the same burger back! When I complained, he seemed very annoyed, and reluctantly accepted to make another one. In terms of the hotel itself: the location is not ideal if you want to go to the center. The closest bus comes only 4 times a day, and the next one which is a good 10 minute walk (uphill) comes once every half hour. If you want a taxi, that will cost you 25-30 euros each way - assuming you can get one in busy Chamonix! My feedback to the hotel is that they really should consider having a shuttle. Other hotels closer to the center have them. The steam room was out of service for 3 days out of our 5 day stay. I met the hotel manager as I was doing the check-out and shared some of this feedback. To be fair, he seemed genuinely concerned and wished we had spoken to him earlier. On the positive side, some of the staff members were very nice, in particular the breakfast chef, and the breakfast waitress. They genuinely care for the wellbeing of customers and made us feel welcome.

Overall a good experience. In general Mercure hotels I have stayed in are slightly more luxurious, but based on the price I would recommend this hotel. Location is good, near city centre and free parking. Staff is nice and helpful. Breakfast is very simple.

A good priced hotel for the area . Staff extremely helpful, daughter loved the gift of a teddy bear given at check in . The rooms were spacious, shower was amazing. Great mountain views from the outdoor seating area . We stayed on a weekend and found it easy to drive into the resort centre and park .

This is an old hotel in the forest. The view can be nice in some of the rooms but other might just be parking lots and highway. The air condition is just noisy and blowing warm air . The temperature is nice and cool outside at night but too bad there is no window screen.