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Novotel Massy Palaiseau Hotel 4 stars

Customer review rating 4.1/5 3,076 reviews

ALLSAFE approved hotel

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Novotel Massy Palaiseau
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+ 18 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • 8 meeting rooms with natural light

  • Family Rooms for 2 adults and 2 children under age 16

  • Cozy and bright lobby

  • Large, private, outdoor car park with 150 spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 palaiseau
france

Tel: +33164539000

Fax: (+33)1/64471780

Check-in from 12h00

Check out up to 12h00

  • BUS 199 :  199 BAUDUSSE-BAUDOT

  • Massy RER - Châtelet :  J Noctambus Ramolfo Garnier

  • Massy RER - Longjumeau :  199 Baudot

  • Massy RER - Rungis MIN :  319 Ampère Nord

  • RER :  B / C MASSY PALAISEAU

  • RER B4 :  B4 Massy Palaiseau

  • RER C2 :  C2 Massy Palaiseau

  • RER C8 :  C8 Massy Palaiseau

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY CHARLES DE GAULLE At 50km / 31.07 miles

  • By car

    PALAISEAU MASSY ZI At 1km / 0.63 miles

  • By train

    MASSY TGV At 0.8km / 0.5 miles

GPS :48.719146, 2.263697

Hotel services

OVerde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 147 rooms
    • 4 rooms for people with reduced mobility
    • 38 family rooms
    • 4 connecting rooms
    • 147 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • Arabic
    • Vietnamese
    • Portuguese
    • Italian
    • French
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Iron
    • Iron at reception
Access to property
  • Novotel Massy Palaiseau car park Additional charge
    • On site
    • 35 parking spaces
    • Private
Well-being
  • Outdoor unheated pool Currently unavailable
    • Outside
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 458

  • Maximum capacity: 346 people

  • Maximum banquet capacity: 104 people

Find out more

Our guest reviews for
Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,076 reviews

TripAdvisor Rating 3.5/5

546 reviews

Cold Shower

Customer review rating 0.5/5

Jeffrey K. Couples - 04/10/2021 Confirmed reviews ALL

We arrived late (11PM) after a very long and tiring day. We checked in smoothly and went up to the room that looked nice. We unpacked our things and undressed, intending to take a nice shower before going to bed. Only to find out that there was no hot water. We called down to the front desk, worried that we would have to change rooms, only to find out that the entire hotel was without hot water, they already knew about the problem. I fully understand that sometimes things happen, but what I find COMPLETELY UNACCEPTABLE is that they did not alert us to the problem at the time of check-in. We could have made other arrangements, but after unpacking and undressing, it was a bit too late for us. Waking up the next morning we still didn't have hot water in our room and left feeling worse than when we arrived. The staff was very apologetic but made absolutely no commercial gesture to compensate us for our troubles. We paid full price for a hotel room with no hot water.

Dear M.K., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier MUYLAERT - GENERAL MANAGER

Great stay for a night before hitting the road

Customer review rating 5.0/5

Charles V. Solo - 04/09/2021 Confirmed reviews ALL

The room was exactly what I needed and the restaurant and service was excellent.

Good stay

Customer review rating 4.5/5

Marie Families - 27/07/2021 Confirmed reviews ALL

Nice welcoming, nice people, good breakfast, clean bedroom

Thank you

Customer review rating 5.0/5

Ali B. Couples - 14/06/2021 Confirmed reviews ALL

Was great thank you

Customer review rating 5.0/5

Rida K. Families - 22/01/2021 Confirmed reviews ALL

very nice lady at the reception desk

well located for my meeting but no much restaurants around

Customer review rating 3.5/5

Anonymous Business - 01/09/2020 Confirmed reviews ALL

breakfast is so expensive that we had to find another place for breakfast

Hotel under construction

Customer review rating 2.5/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

The hotel was under construction and we couldn‘t use all facilities. In addition the breakfast tableware wasn‘t okay e.g. cups were damaged.

Excellent service

Customer review rating 4.5/5

Mark I. Business - 14/02/2020 Confirmed reviews ALL

Personnel was very attentive and deserves a Big Thank You for the excellent service delivered.

poor

Customer review rating 2.0/5

Marlene Business - 13/02/2020 Confirmed reviews ALL

- Reception desk: I had luggages & was recommended to take the stairs.... - torn curtains - stained carpet - poor bed comfort - room temperature difficult to set properly - room not very cleaned... Only breakfast was a nice experience, the gentlemen was very nice.

Excellent Staff

Customer review rating 5.0/5

Bill Z. Business - 09/02/2020 Confirmed reviews ALL

I have been coming here for years and your staff takes exceptional care of me during my stay.

Business stay in Massy 4 days

TripAdvisor rating 5.0/5

Marc B Business - 16/12/2019 TripAdvisor review

Thanks for the stay It was great My comments below Nice staff Nice room Good sleep Good food Good wine Close to work Very good Thanks The most irritating is having to explain it in 200 characters. Ridiculous

Disappointed

TripAdvisor rating 2.0/5

pip268 Business - 19/10/2019 TripAdvisor review

The hotel is in a terrible location - building sites and run-down tenements. I was given a room right next door to the elevator resulting in all night long noise. I was staying for 2 nights. On check in I was informed that due to IT problems I had to pay for my first night right then. Paid for the second night on check out but never received my reward points. This was particularly galling as I am registered for their "stay 3 x 2 nights" promotion to receive bonus award points. As members of the Accor reward program will know, their lack of customer service is legendary. It's not even possible to complete the " record missing points" web page as it asks for a mandatory field to be filled in that will not accept input - I tried 3 different browsers. I will be sticking with IHG in future.

Reliable stop over just south of Paris

TripAdvisor rating 4.0/5

BorisAC Couples - 30/05/2019 TripAdvisor review

Modern hotel with good facilities and well designed bedrooms, though in some areas in need of new decoration. The restaurant has a set menu providing interesting bistro choices for an evening meal with a good bar selection. The buffet breakfast was excellent. At the time of the visit the room rate was not particularly good value, but acceptable.

Handy Location, reasonable

TripAdvisor rating 4.0/5

Nefje Family - 05/09/2018 TripAdvisor review

Easy stop from South of France to The Netherlands, rooms little dated, breakfast good value. Entertaining Waiter was in a rush to finish (chef was probably leaving) even though we arrived at an hour before kitchen close (8.30). Kids could not choose their desert but were handed an icecream in the kitchen.

Dear Nefje, Thank you for your return, I will exchange with my chef to understand me the situation.Au pleasure to welcome you again

OK, but nothing special

TripAdvisor rating 3.0/5

marcthee Business - 26/11/2017 TripAdvisor review

Situated in the outskirts, the environment is not very inspiring. The rooms are a bit noisy and the bedlinen felt synthetic. The food, however, was excellent, both for dinner as well as for breakfast.

Thank you on your return on our restoration, the pleasure of seeing you again.

Standard novotel

TripAdvisor rating 3.0/5

PAPU01 Business - 08/10/2017 TripAdvisor review

Hotel has standard amenities as all Novotel hotels. Rooms are ok but need some renovation and should be more clean. Bathroom is ok has walk in shower. Airco works well. Reception staff is very friendly and helpful. Bar is OK. Restaurant is reasonable. Breakfast area was not so great. Staff had some problems to refill enough food and drinks in the breakfast area. Probably not able to handle when big groups are joining breakfast. Better preparation is required here. Big parking lot and easy to park. Hotel is close situated to the motorways. Swimming pool is also available.

Thanks to share your experience .

Business Trip

TripAdvisor rating 5.0/5

john g Business - 19/06/2017 TripAdvisor review

One night stay whilst visiting local business district. Nice ground floor room overlooking pool. Room had been recently modernised and was fine. Air con was OK (It was very hot outside). Food and drink were OK.

Thanks you very much, i will share with my staff.

A bit of a disappointment

TripAdvisor rating 4.0/5

happystaying Couples - 09/06/2017 TripAdvisor review

A good room with an upgraded bathroom, but totally let down by the terrible state of the carpet and the fact that the air conditioning didn't work. Lots of evidence of a total lack of quality control. A broken lid on the kettle, chewing gum in a rapper not cleared up from the bathroom floor, dirty top on the bathroom mirror etc etc. Staff were very pleasant but all in all it was clear that the management of this hotel was sadly lacking.

We are sorry for this experience. We have been working since January 2nd on air conditioning. It operate from 08 June 2017.

Stay on November 13

TripAdvisor rating 5.0/5

johannssonc Business - 17/11/2016 TripAdvisor review

I stay for business purpose on November 13, I received a very nice and quiet room The staff was very welcome , great breakfast The only issue was that I was asked to show again my company credit card which had been inserted on the on-line check-in form

Thank you for your return on our hotel, in the pleasure to receive you again

great stay!

TripAdvisor rating 5.0/5

Ariatouche Family - 07/01/2016 TripAdvisor review

we went there for new year's eve, as the party was nearby. we were amazed by the quality of services, the kindness of the staff. everything was great. for the kids we have lots of games and things to do. everybody was really nice and polite and ready to help. the rooms were clean, the hallway smells gorgeous. the breakfast was great, everything form sweet to savoury. we really enjoyed our stay and would definitely recommend this hotel.

We thank you for your comment, see you again soon in our hotel

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