Novotel Cergy-Pontoise Hotel 4 stars

TripAdvisor rating 3.5/5 568 reviews
Novotel Cergy-Pontoise
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+ 21 Services
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Room 1

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Hotel extras

  • Just an 11-minute walk from the University of Cergy-Pontoise and the ESSEC Business School

  • In a wooded area opposite the François Mitterrand park

  • Outdoor poolside terrace

  • Free private car park with 200 spaces

  • Play area and video games for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court (Nearby)
  • Rafting (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cergy-Pontoise

3 Avenue du Parc
95011
cergy pontoise
france

Tel: +33130303947

Fax: (+33)1/30309046

Contact email

Check-in from 12h00

Check out up to 12h00

  • RER :   A Cergy Préfecture

  • RER A3 :   A CERGY PREFECTURE

  • By plane

    PARIS ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 45km / 28.13 miles

  • By plane

    PONTOISE CORMEILLES-EN-VEXIN At 10km / 6.25 miles

  • By train

    PONTOISE At 5km / 3.11 miles

GPS :49.034174, 2.071419

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Executive room with shower, 1 double bed, 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24

Executive room with bathtub, 1 double bed, 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Executive Room with queen-size bed and view ofthe park

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room with queen-size bed and convertible single couch

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

GOURMET BAR

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,550 reviews

tripadvisor

TripAdvisor Rating 3.5/5

568 reviews

Confortable and quiet place

Customer review rating 4.1/5

Paul G. Solo - 20/01/2020 Confirmed reviews ALL

The room was clean, and quiet.

good for 4 star

Customer review rating 4.1/5

Betsy M. Solo - 15/01/2020 Confirmed reviews ALL

The check-in and check-out was very good. I liked the fact that they've a got a vending machine with utilities like teeth brush, bad cape,... The room was correct, the bathroom also. What I didn't like was the fact that in my minibar I've only received 1 bottle of water, nothing else. And second THE BREAKFAST. For a 4-star hotel I as sooo disappointed because there was not much choice (for exemple the drinks: coffee, water, orange juice that's it) normally other 4-star hotels do have wayyy more choice, and the breakfast room was so small I could have count the amount of tables.

Dear Kissairis M. Bautista, We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the minibar,we offer in all the rooms a complementary bottle of water. I can suggest you for your next stay either to book an executive room with a full complementary minibar or to order to the room service what you would like to have. About the restaurant, I'm really sorry that we did not meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be more successful in all the points. Sincerely, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com

Ras

Customer review rating 4.1/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

Tranquille

Fine

Customer review rating 4.1/5

Anonymous Business - 23/12/2019 Confirmed reviews ALL

Service was great - very friendly. I had a good meal in the restaurant which was really well cooked. The hotel is quiet, thanks to the location. The bed is comfortable. However the hotel itself is fairly old and the fittings are cheap, and it does not look like the rooms have been refurbished for a while.

Nice but rooms too warm

Customer review rating 4.1/5

Martin Business - 21/12/2019 Confirmed reviews ALL

I'm happy with your hotel but the rooms are way too warm! I can't sleep and even opening the windows does not help. Please do something about it. It reall makes an otherwise great stay very negative

Dear Martin G., Thank you for sharing your impressions following your stay at the Novotel Cergy. If the interactions with our team seem to have been satisfactory, we have not managed to improve the thermal comfort in your room. The outside temperatures make it difficult for us as it is a central heat and few days earlier the temperature was quite cold. I beg you to accept our apologies. I remain at your disposal and wish merry Christmas. Sincerely, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com

Relaxing

Customer review rating 4.1/5

Anonymous Business - 06/12/2019 Confirmed reviews ALL

Good. Just need to improve the gymn

Good, it was everything I needed

Customer review rating 4.1/5

Graham G. Business - 01/12/2019 Confirmed reviews ALL

I slept well, nice food and nice reception area & staff very minor complaints such as lay out of hotel with lifts in the middle and no sink in toilet area (have use toilet and go to the shower area). but every thing was good

Good experience overall

Customer review rating 4.1/5

Thanneermalai L. Business - 15/11/2019 Confirmed reviews ALL

It was good overall. It was a business trip but my family joined me. My wife and son spent a good amount time in the room and they enjoyed themselves.

I did not sleep well in the hotel.

Customer review rating 4.1/5

Joe Business - 15/11/2019 Confirmed reviews ALL

I spent 3 nights in the hotel and did not sleep well any night. The bed had some sort of plastic sheet on top of the mattress and I woke up sweating every night.

Dear JOSEPH G., Thank you for taking the time to tell us about your experience at the Novotel Cergy-Pontoise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All our staff strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will inform the housekeeping service directly regarding your request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com

Nice Business Hotel

Customer review rating 4.1/5

Dominique Business - 07/11/2019 Confirmed reviews ALL

Very clean, nice staff, great food in the restaurant, and nice little bar with great bartenders.

My stay was fine.

Customer review rating 4.1/5

Anonymous Business - 04/11/2019 Confirmed reviews ALL

The room was clean, everything worked. I did not have any problems. Thank you.

Good but very warm in the room

Customer review rating 4.1/5

George Business - 24/10/2019 Confirmed reviews ALL

Good but very warm in the room

Cergy-Pontoise adventures

Customer review rating 4.1/5

Soc Families - 22/10/2019 Confirmed reviews ALL

The hotel was in an excellent location and the staff were friendly and helpful. The breakfast was good with a variety of things to eat.

Uncomfortable.

Customer review rating 4.1/5

Cw Business - 22/10/2019 Confirmed reviews ALL

There was nothing noteworthy about the stay. I want a cool, comfortable room. I did not get that. The room would not cool down and the bed/ bed lining was terribly uncomfortable.

Dear Cassi Miss W., So sorry to hear that you did not feel comfortable with us. We only have general air ventilation system which cannot be fixed individually. Unfortunately we are at an intermediate period when the nights are cool and the days are good. It's a shame because we have alternative options with fans available at the reception. Once again please do accept my sincerest apologies We appreciate your sharing your concerns and are looking forward to welcome you again in the near future. Sincerely, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com
Customer review rating 4.1/5

Anonymous Business - 16/10/2019 Confirmed reviews ALL

Air conditioning is really bad! Flies for breakfast!

Dear Pawel J., Thank you for taking the time to tell us about your experience at the Novotel Cergy-Pontoise. I am sorry that our ventilation system did not meet your expectations; We are in a period while it is not hot anymore but not cold enough either. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures concerning the flies as we are surrounded by a big parc with trees and water. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com

everyone very helpful couldn't do enough lovely comfortable stay

Customer review rating 4.1/5

Anonymous Couples - 14/10/2019 Confirmed reviews ALL

Breakfast was lovely and a nice variety of different foods which also included fruit and yoghurts, nicely layed out rooms and lovely big showers in the bedroom, including a nice big television. Also more important was the comfortable beds with plenty of extra pillows etc. the bedrooms were quite warm and you would have needed to have a gentle bit of air conditioning coming into the room during the night in the summertime .

everything is good!

Customer review rating 4.1/5

K. S. Business - 14/10/2019 Confirmed reviews ALL

everything is good!

Acceptable

Customer review rating 4.1/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

Fire alarm went off early morning. No one for the hotel staff was available to explain the situation and advise when it was safe to return to rooms.

Dear bill s., Thank you for taking the time to tell us about your experience at the Novotel Cergy-Pontoise. I am sorry that the fire alarm woke you up but we had an incident in the kitchen which fortunately went through. At 5.45 in the morning there is only one person at the reception and she was trying to manage the incident as well ; please be sur that she was aware of taking care of everytbody. Please accept our sincere apology. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Graziella PATINO Chef de réception/ Front Desk manager Novotel Cergy Pontoise 3, avenue du Parc, 95100 Cergy, France Tél/Phone : +33 (0) 1 30 30 77 03 h0… novotel.com accorhotels.com
Customer review rating 4.1/5

V. Business - 13/10/2019 Confirmed reviews ALL

Very nice staff are always cordial

Expected

Customer review rating 4.1/5

Vesa P. Business - 08/10/2019 Confirmed reviews ALL

Good breakfast. Rooms bit old but ok

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