Novotel Cergy-Pontoise Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 4,135 reviews

ALLSAFE approved hotel

Novotel Cergy-Pontoise
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+ 20 Services

Hotel extras

  • Just an 11-minute walk from the University of Cergy-Pontoise and the ESSEC Business School

  • In a wooded area opposite the François Mitterrand park

  • Outdoor poolside terrace

  • Free private car park with 200 spaces

  • Certified ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cergy-Pontoise

3 Avenue du Parc
95011 cergy pontoise
france

Tel: +33130303947

Fax: (+33)1/30309046

Check-in from 12h00

Check out up to 12h00

  • RER :  A Cergy Préfecture

  • RER A3 :  A CERGY PREFECTURE

  • By plane

    PARIS ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 45km / 28.13 miles

  • By plane

    PONTOISE CORMEILLES-EN-VEXIN At 10km / 6.25 miles

  • By train

    PONTOISE At 5km / 3.11 miles

GPS :49.034174, 2.071419

Hotel services

GOURMET BAR

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 191 rooms
    • 5 rooms for people with reduced mobility
    • 10 family rooms
    • No connecting room
    • 191 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Italian
    • French
    • Spanish
    • English
    • Portuguese
    • German
    • Arabic
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • ironreception
Access to property
  • Novotel Cergy Pontoise
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Swimming pool Currently unavailable
    • Outside
    • On site
  • In Balance by Novotel
    • On site
Boutiques/shopping
  • Shopping mall
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,135 reviews

TripAdvisor Rating 3.5/5

600 reviews

Customer review rating 2.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

After Corona and a longer time without stay I was negatively surprised. No renovation, the carpet dirty, full of smoking marks (burned carpet); obviously smoker previously in room, horrible odor nuisance. Extremly noisy in the restaurant/bar in the evening

2nd trip

Customer review rating 4.0/5

English T. 2. S. Business - 22/11/2021 Confirmed reviews ALL

2nd week trip for business, visited with people rather than myself so was a much more pleasurable experience

Dear Craig B., We very much appreciate your comments regarding your s. at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

T Business - 11/11/2021 Confirmed reviews ALL

the room was great. v clean & well set up. everything worked too. the service was friendly & responsive, with the one exception being a late checkout that was requested & kindly agreed to but unfortunately was not followed through. So we had the poor cleaner trying to get into the room 2 times & we couldn’t speak french so could not explain. then reception called to chase us up and the key stopped working at 12:00. Not the smoothest experience. The food at dinner was actually really good, tasty and fresh. 10/10. The one thing that you could do to improve the experience is not have so many clashing and overlapping music and sounds. Both at dinner and breakfast l, there was literally 2 diff clashing songs / music being played. So instead of a nice relaxing atmosphere it felt like a disruptive headache inducing experience. overall a good experience but please do something about the clashing music.

Dear Talia N., We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great customer service

Customer review rating 5.0/5

N. H. Solo - 09/11/2021 Confirmed reviews ALL

Customer service by the receptionist on arrival was excellent. Received a complimentary upgrade and rooms were very clean.

Dear H. N., We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, free parking, comfy

Customer review rating 4.5/5

Kresimir T. Families - 08/11/2021 Confirmed reviews ALL

Everything was smooth from reservation to check out. Room was really comfortable and great solution is that toilet is separated.

Dear Kresimir T., We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 3.5/5

Nalan E. Y. Business - 21/10/2021 Confirmed reviews ALL

the best option in town, clean, safe but the staff does not speak english well

Dear Nalan Erkan y., We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Work trip

Customer review rating 4.0/5

English T. Business - 19/10/2021 Confirmed reviews ALL

Stayed at the hotel for 1 week on a business trip. It was ok, you get what you pay for. Breakfast was ok but dinner was disappointing, 15 mins walk into the harbour area with many restaurants.

Dear Craig B., We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aged hotel with bed bugs

Customer review rating 1.0/5

Mark Business - 08/10/2021 Confirmed reviews ALL

I recently stayed for 2 weeks. The hotel is aged and in urgent need of renovations. My first room had bed bugs after which I changed rooms. It took over 40 minutes to check out. Not a good experience at all.

Average

Customer review rating 2.5/5

Nabil D. Business - 04/10/2021 Confirmed reviews ALL

For the first time I did not have a welcome drink on arrival. I stayed 6 nights and changed the rool due to technical issue in bathroom and did not had any upgrade even though I paid the high level rate for the room during my whole stay. Laundry service is poor.

Customer review rating 4.0/5

Glenn F. Business - 01/10/2021 Confirmed reviews ALL

I've here many times, it is as expected always a good stay

Well located

Customer review rating 4.0/5

Carla M. Families - 23/09/2021 Confirmed reviews ALL

Good hotel, well located, friendly staff, nice atmosphere.

average confort room

Customer review rating 3.5/5

Massimiliano Business - 12/09/2021 Confirmed reviews ALL

well located, average confort room, quite old furniture

Location ok / Hotel terrible

Customer review rating 2.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

Old hotel Old room, dirty carpet …

Convenient

Customer review rating 3.0/5

Mrs B. Families - 04/09/2021 Confirmed reviews ALL

Convenient for dropping my daughter at Essec business school but the room was not very clean. There was an empty toilet roll and hairs on the floor of the WC, a paper written by a previous guest left on the desk and crumbs and other rubbish under the bed. I expected a higher standard from a Novotel.

Business stay at novotel Cergy Pontoise

TripAdvisor rating 4.0/5

jaspervandeven Business - 16/02/2020 TripAdvisor review

Nice business hotel with all facilities needed for a business stay. Restaurant is okay, fitness a bit small but okay. Rooms are nice, enough space and nice good bed. Bathroom well decorated. A separate toilet is a must have.

Dear jaspervandeven, Thank you so much for your compliments about your experience with us ! We hope to see you soon at the Novotel Cergy Pontoise ! Kindest regards, Graziella Patino,

Stay in Cergy

TripAdvisor rating 4.0/5

Michel M Business - 29/04/2019 TripAdvisor review

Hotel conveniently located, not far from ESSEC and from Cergy Port. Room was large enough, with separate bathroom and WC. Breakfast was fine. Food selection was rather limited on Sunday (Easter) and Monday lunch. For some reason, hotel and room were very hot as AC was not in operation yet.

Dear "Michel M", thank you for sharing your experience with the Tripadvisor community! Indeed, AC is not yet in operation, because the temperatures have gone down!

Business trip

TripAdvisor rating 4.0/5

Paul B Business - 10/02/2019 TripAdvisor review

The welcome was very freindly and the staff throughout were lovely. The room was ok, warm and clean, large enough for a business trip and the wifi worked well. I booked this hotel because it was local and had a gym, however the gym was very basic - just cardio machines and one weights machine - no free weights at all. I know its not always going to be a fully kitted gym but some free weights doesnt take much. Other than that yes i would stay here again.

Dear "Paul B", thank you so much for sharing this 4-star review! I am so glad that you truly felt welcome and will be very happy to share it with our staff. I also read your comment regarding our gym and would love to meet you next time you stay with us, so that you can give indications of what would useful for you. Kindest regards, Dominique Grandjonc, General Manager dominique.grandjonc@accor.com

Travelling for work

TripAdvisor rating 4.0/5

AnnaKatinkaAngers Business - 14/01/2019 TripAdvisor review

The hotel is ideally located near the center of Cergy-Pontoise, 10 minutes walk to the harbor.Rooms and facilities are fine only the choice of bread for breakfast is a bit poor. The swimming pool can be only used in summer time.

Dear "AnnaKatinkaAngers", thank you for your 4-star review! We were pleased to welcome you and hope to see you soon. Kindest regards, Dominique, General Manager Novotel Cergy Pontoise

Good location

TripAdvisor rating 4.0/5

FrancoisJAX Family - 19/06/2018 TripAdvisor review

Hotel is well located, rooms are typical of Novotel and clean, staff is friendly, outside of building not too appealing. parking facility is good. Breakfast buffet is good. Restaurants available at walking distance Port Cergy marina on the Oise river

Dear "FrancoisJAX", thank you for your 4-star review. We really appreciate your compliments about our location, cleanliness of our rooms, friendliness of our staff! Thanks again for sharing it! See you soon at Novotel Cergy Pontoise!

Great place to stay when in Cergy Pontoise

TripAdvisor rating 5.0/5

stephengregg2018 Business - 24/04/2018 TripAdvisor review

Easy to get to, parking is simple, and for me easy to get to work. Nice location fairly close to the port and the park nearby. The hotel itself is clean, the staff are friendly, and a descent restaurant and bar which offers good service and good food. If you're traveling alone and working late it's great to relax in the restaurant/bar before calling it a night. Rooms have recently been refurbished and are clean. Overall very comfortable

Hi "stephengregg2018", I am so thrilled to hear that you had a nice experience with us, and above all that you found our staff friendly! Thank you for sharing your comments. Hope to see you soon!

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