Customer review rating (ALL Rating) 3.9/5 400 reviews
Mercure Courchevel Hotel
410 Rue Du Jardin Alpin
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Access: 3 km / 1.88 mi
Access: 24 km / 14.91 mi 35 min drive
Shuttle on call
Access: 52 km / 32.5 mi
Access: 65 km / 40.63 mi
Access: 101 km / 63.13 mi
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Traditional and Savoyard cuisine.
Savoyardes specialty restaurant.
Whether you're traveling with family or friends, stay in one of our alpine-style wood-paneled rooms, which can accommodate up to four people.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Good hotel, great breakfast, room need renovation
Customer review rating 5.0/5
Nicolas C. Solo - Confirmed reviews ALL
My stay at mercury was fine, even the outdated room was ok, but would be better if it gets renovated. Staff are great, friendly and helpful!
Dear NICOLAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. Our team try everyday to do their best to satisfy you and to make your stay unforgettable Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette / Front Office Manager
Customer review rating 2.0/5
Laura Families - Confirmed reviews ALL
Room wasn’t cleaned everyday, sink was broke for four days, no clean towels. Wasn’t the room that we booked. Room on the image when we booked was totally different to the one we got. Carpet was sticky, balcony floor was sticky with all pop residue. Booked the restaurant a few times to turn up on the night to be told we wasn’t booked in!
Dear SCOTT E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; we would like to present you our sincere apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your room are supposed to be cleaned every day, except if you put the sign "do not disturb" or if there is an pet in the room. Concerning the breakfast, we are sorry that it did not suit you. Please note that all our products are fresh and that we try to offer you a wide choice of products in order to satisfy you as much as possible We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette / Front Office Manager
Customer review rating 1.5/5
Jo Families - Confirmed reviews ALL
Our experience was very poor. General cleanliness of hotel was poor but rooms were clean. Staff were very unhelpful apart from the Hotel manager. We were being charged for other peoples bar bill. On 2 occasions we eat in the hotel and paid our bill and then they rang our room to say the bill hadn't been paid. Very disappointed that the hotel didn't do anything for New Years Eve, and they ran out of all basic drinks by 7pm. We would book for meals at the hotel when we arrived they would say there was no booking.
Dear JOANNA J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel even if this one was disappointing. First, I would like to present my sinceres apologies, and we are taking into consideration your complain about the general cleaning of the hotel. Regarding the bar charges applied on your room, it could be a mistake from the restaurant department by entering the room number. Did you notice this to the receptionnist in charge of your file ? Did he do the necessary to resolve the situation ? Because, in this kind of situation, we cancelled directly bar charges that you have not consumed. Sincerely yours, Juliette / Front Office Manager
Customer review rating 0.5/5
Anonymous Couples - Confirmed reviews ALL
Horrible experience. Dirty and dusty room, no shower curtains. Mattress expired a long time ago. Horrible furniture. Smoke alarm woke us up in the night and we had to evacuate the room.
Dear SAM R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations The hotel and the room are aging and that why we are planning to renovate it. Regarding the smoke alarm, unfortunately this is beyond our control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette / Front Office Manager
Customer review rating 4.5/5
N. P. Couples - Confirmed reviews ALL
service, everyting is good besides the price related to the quality of the room; the room is an old, not fresh room in which I ahave staid more than 10 years ago. price/value is below standards.
Dear P. N., First, we apprciate your feedback regarding you stay in our etablishment. We are aware that our rooms need a refresh and we are planning to renovate it. Our team does everything possible to compensate for this by making this hotel a warm and friendly place I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette / Front Office Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price