Mercure Courchevel Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 400 reviews

Hotel extras

  • Hotel with ski-in/ski-out access

  • Ski up to hotel

  • Easy access to the resort by Jardin Alpin cable cars (33 yards from hotel)

  • Games room for children

  • Free outdoor car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Courchevel Hotel

410 Rue Du Jardin Alpin
73120 COURCHEVEL
France

GPS:45.407859, 6.631306

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Whether you're traveling with family or friends, stay in one of our alpine-style wood-paneled rooms, which can accommodate up to four people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  400 reviews

TripAdvisor Rating  4.0/5  575 reviews

Good hotel, great breakfast, room need renovation

Customer review rating 5.0/5

Nicolas C. Solo - Confirmed reviews ALL

My stay at mercury was fine, even the outdated room was ok, but would be better if it gets renovated. Staff are great, friendly and helpful!

Dear NICOLAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. Our team try everyday to do their best to satisfy you and to make your stay unforgettable Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette / Front Office Manager

Rubbish

Customer review rating 2.0/5

Laura Families - Confirmed reviews ALL

Room wasn’t cleaned everyday, sink was broke for four days, no clean towels. Wasn’t the room that we booked. Room on the image when we booked was totally different to the one we got. Carpet was sticky, balcony floor was sticky with all pop residue. Booked the restaurant a few times to turn up on the night to be told we wasn’t booked in!

Dear SCOTT E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; we would like to present you our sincere apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your room are supposed to be cleaned every day, except if you put the sign "do not disturb" or if there is an pet in the room. Concerning the breakfast, we are sorry that it did not suit you. Please note that all our products are fresh and that we try to offer you a wide choice of products in order to satisfy you as much as possible We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette / Front Office Manager

Excellent location

Customer review rating 1.5/5

Jo Families - Confirmed reviews ALL

Our experience was very poor. General cleanliness of hotel was poor but rooms were clean. Staff were very unhelpful apart from the Hotel manager. We were being charged for other peoples bar bill. On 2 occasions we eat in the hotel and paid our bill and then they rang our room to say the bill hadn't been paid. Very disappointed that the hotel didn't do anything for New Years Eve, and they ran out of all basic drinks by 7pm. We would book for meals at the hotel when we arrived they would say there was no booking.

Dear JOANNA J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel even if this one was disappointing. First, I would like to present my sinceres apologies, and we are taking into consideration your complain about the general cleaning of the hotel. Regarding the bar charges applied on your room, it could be a mistake from the restaurant department by entering the room number. Did you notice this to the receptionnist in charge of your file ? Did he do the necessary to resolve the situation ? Because, in this kind of situation, we cancelled directly bar charges that you have not consumed. Sincerely yours, Juliette / Front Office Manager

Camping Equivalent

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Horrible experience. Dirty and dusty room, no shower curtains. Mattress expired a long time ago. Horrible furniture. Smoke alarm woke us up in the night and we had to evacuate the room.

Dear SAM R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations The hotel and the room are aging and that why we are planning to renovate it. Regarding the smoke alarm, unfortunately this is beyond our control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette / Front Office Manager

Customer review rating 4.5/5

N. P. Couples - Confirmed reviews ALL

service, everyting is good besides the price related to the quality of the room; the room is an old, not fresh room in which I ahave staid more than 10 years ago. price/value is below standards.

Dear P. N., First, we apprciate your feedback regarding you stay in our etablishment. We are aware that our rooms need a refresh and we are planning to renovate it. Our team does everything possible to compensate for this by making this hotel a warm and friendly place I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliette / Front Office Manager

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Other web-users rate our hotel

  • 152 reviews 8.5/10 Location
  • 241 reviews 5.3/10 Room
  • 282 reviews 8.2/10 Service
  • 116 reviews 2.4/10 Vibe
  • 91 reviews 8/10 Breakfast
  • 82 reviews 3.6/10 Amenities
  • 49 reviews 3.2/10 Cleanliness
  • 18 reviews 2.7/10 Bar

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