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Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating 4.1/5 3,849 reviews

ALLSAFE approved hotel

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Mercure Reims Parc des Expositions Hotel
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+ 11 Services

Hotel extras

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

  • Meeting area measuring 3014 sq. ft. (280 m²)

  • Free private car park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • ROISSY CDG Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Golf course 18 holes (nearby)
  • Tennis
  • Bicycles rental (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin
BP 308
51688 reims
france

Tel: +33326050008

Fax: (+33)3/26856472

Check-in from 14h00

Check out up to 12h00

  • F :  6 ADER

  • By plane

    REIMS CHAMPAGNE At 15km / 9.32 miles

  • By plane

    ROISSY CDG At 150km / 93.21 miles - Shuttle paying

  • By helicopter

    PRUNAY At 15km / 9.38 miles

  • By car

    REIMS CENTER At 4km / 2.49 miles

  • By car

    REIMS CORMONTREUIL At 0.5km / 0.31 miles

  • By car

    REIMS ST-REMI At 1km / 0.62 miles

  • By train

    REIMS At 2km / 1.25 miles

GPS :49.2357, 4.070269

Our accommodation(s)

The Mercure Reims Parc des Expositions has bright, comfortable, functional, air-conditioned rooms.

Our restaurants and bars

L'ArTdoise

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

Non contractual photo

LE BAR

Enjoy a coffee, a snack or a glass of wine or champagne in a friendly space with music throughout the day, with nibbles specially prepared by our teams to accompany your drink. Join us!

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Mercure Reims Parc des Expositions Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,849 reviews

tripadvisor

TripAdvisor Rating 3.5/5

170 reviews

Great staff - extremely accommodating!

Customer review rating 4.5/5

Emilio Couples - 09/07/2021 Confirmed reviews ALL

We had a very positive experience and much of it was down to the service we received from the colleague on the desk when we checked in. He went out of his way to make our stay a great one! He even moved a fridge on his own into our room near the end of his shift as the one in our room was broken! A big thank you from us!

Great Team, Great Design, Great Energy

Customer review rating 5.0/5

Stéphane W. Business - 10/05/2021 Confirmed reviews ALL

I had the chance to spend some days prior to re-opening. I had to extend my stay, people took great care of me: contact to doctor and so on. I'm amazed by so much positive energy, special thanks to Angélique, Jo and Sébastien, lovely team.

Dear STEPHANE W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain GARCIA Adjoint de direction

Very unwelcoming experience, I would never come here again

Customer review rating 2.5/5

S Couples - 19/04/2021 Confirmed reviews ALL

We didn’t enjoy our Time in the Mercure at all. The staff welcoming was non existing, the manager was walking around in his trac pants, in the beginning I thought he was a guest. Before our arrival I’ve e-mailed with the hotel to inform them about my gluten intolerance and the ensured me that for dinner it would not be a problem. When I was ready to order my meal there were no gluten free options only cold cuts were available. For me a couple of slices ham is not a proper meal. After a couple of suggestions the combined rice and meat for me. The food was of a very bad quality. The chicken was so dry I could not even slice it with my knife. As a starter I had salmon with avocado where the avocado had black spots and was slimy, I did not dare to eat it. At night i got stomach cramps indicating to gluten contamination. There were hardly any people in the hotel and they gave us a room where the airconditioning didn’t work. We had the window open but had to close it as the staff was smoking under our window. I thought that was a very poor decision to smoke there and talk loudly so guest can hear all you have to complain about. I hope you will do something with all this as most of our errors can be solved if crew has a better training or attitudes. We felt very unwelcome in this hotel and we probably never use a Mercure again

Top !!

Customer review rating 5.0/5

S. Business - 26/03/2021 Confirmed reviews ALL

Top ...

Well located for my needs

Customer review rating 3.5/5

. Solo - 18/02/2021 Confirmed reviews ALL

Good hotel for overnight stay while working around. Do remember that Covid hygiene procedures means no room cleaning for Accorhotel! I also found diner’s price well overrated for what Is delivered: a soup in a paper can around 30cl for 6€ and a hot plate for 14€ far too expensive.

FRAUD

Customer review rating 0.5/5

Dr. D. T. Business - 22/01/2021 Confirmed reviews ALL

I never stayed in your hotel. My credit card was fraudulently used

Dear Sir, Thank you for taking the time to send this message. Could you please send us by e-mail, to h0…, all the details of the transaction your mention ? If necessary, we will help you with this transaction. As the problem is not from our services, could you be kind to change or cancel the note of this comment ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, NIcolas Pehlivanian General Manager

poor and definitely NOT a 4* hotel

Customer review rating 1.5/5

Skippy Business - 16/01/2021 Confirmed reviews ALL

in desperate need of refurbishment, rooms were shabby and poorly lit, no food was available until late in the evening the hotel is in a remote and bleak part of Reims. I would never recommend this hotel to anyone. its only advantage is proximity to the motor way

Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Pehlivanian General Manager

Convenient and organised

Customer review rating 4.0/5

No N. Couples - 02/01/2021 Confirmed reviews ALL

We needed a clean modern hotel with secure parking. The dining and breakfast arrangements were mediocre and a little more thought should go into these.

Good location

Customer review rating 4.5/5

Pam Business - 29/12/2020 Confirmed reviews ALL

Comfortable short stop-over en route to Calais.

Dear Preddy M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain GARCIA Adjoint de direction

Very welcoming and great location.

Customer review rating 5.0/5

Stephen K. Business - 24/12/2020 Confirmed reviews ALL

Hotel was great as you expect. The guy on reception made the stay perfect. He was extremely helpful and made everything stress free during my stay. Mercue Hotel are lucky having this guy as an employee.

Dear Stephen K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alain GARCIA Adjoint de direction

Great helpful staff

Customer review rating 5.0/5

Andy R. Solo - 20/12/2020 Confirmed reviews ALL

Great location,easy to find ,fantastic staff, Thanks

Helpful staff and good food

Customer review rating 5.0/5

David B. Couples - 09/10/2020 Confirmed reviews ALL

We were helped to charge our electric car; we also had a very good dinner and breakfast. Comfortable, clean, friendly and helpful - an ideal hotel.

A good hotel for a stop over, we enjoyed our third stay here.

TripAdvisor rating 4.0/5

Retired_traveller333 Couples - 17/12/2019 TripAdvisor review

As we use this hotel as an overnight stop-over, it suits us that we don't have to drive into the city to reach the hotel. Most of the renovation work appears to be complete now, we like the urban arty decor that has been used. The staff are pleasant and friendly and our room was comfortable. There is only one small lift available, another lift would be preferrable. Our room looked out over the outside of the hotel entrance where a running water decorative feature ran all night which we found a disturbance, maybe it could be switched off at night? Our restaurant food was enjoyable although the portion sizes were what you would get in an airline meal, not really adequete for a main meal. I imagine that in peak summer season the hotel restaurant and facilities are very busy, but for our December stay it was fine. This was our third stay in this hotel and we shall be back again.

Clean, fun and friendly on the outskirts of town

TripAdvisor rating 4.0/5

Mohs100 Couples - 28/07/2019 TripAdvisor review

We had a nice, clean room, really enjoyed the good shower. Restaurant a bit disarrayed in terms of service. Food was fine, nothing special. Plenty of parking right outside. Mostly friendly staff, and no problems checking in or out.

Convenient hotel for overnight break during long drive.

TripAdvisor rating 4.0/5

Guide49114283465 Family - 26/06/2019 TripAdvisor review

Comfort and service has always been good when I have used this hotel for a journey break. The new trendy decor is not to my taste and I do not think it is an improvement. The self-service style of breakfast was satisfactory. Most of the food available for the evening meal was enjoyable but our family found the lamb main course excessively salty.

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