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How do I search for and book a hotel ?
What are the Terms and Conditions of Sale ?
Can I reserve multiple rooms with one reservation ?
How do I reserve for a group ?
How do I book an accessible room for people with reduced mobility ?
How late can I book for same day check-in ?
Can I book a thalassotherapy treatment ?
How do I receive a reservation confirmation by text message ?
Am I charged directly when I provide my credit/debit card number or will I pay at the hotel ?
Why is a debit/credit card requested when I book ?
Is payment secure ?
I receive an error message when I want to switch to safe mode.
My payment was refused What happened and what should I do ?
What Is 3-D Secure Authentication ?
What services are offered by the hotel ?
How do I find out if there is a car park in the hotel ?
Are dogs and cats allowed ?
What time will the hotel hold my room until ?
Is it possible to keep my room for longer on the day of departure ?
What payment methods are accepted by the hotel ?
What are the reception opening hours at the hotel ?
When can I get into my room ?
Which hotels are equipped with an IT area (Internet connection, PC, printer) ?
Is breakfast included in the room price ?
Can I have lunch or dinner at the hotel ?
What is the best price guarantee ?
What are the benefits of the Only On offer?
How do you book using the Only On offer?
My company has negotiated a special rate with your Fairmont hotels. Can I book them online ?
Do you offer discounts to groups in Fairmont ?
I'm attending a convention or am part of a group. Can I book these special rates online ?
Does Fairmont offer senior citizens discounts ?
Does Fairmont offer special rates to members of the American or Canadian Automobile Associations ?
Are pets permitted in your hotels ?
What services do your hotels offer to the physically disabled ?
Can I pay for my hotel stay prior to my arrival ?
Are there a maximum number of occupants permitted in each guestroom ?
Can I purchase a hotel stay as a gift for a friend, family member or special occasion ?
Do you have any special programs or policies relating to children ?
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