How can we help you ?

RESERVATIONS

You have book

How do I view, change or cancel a reservation ?

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations.

To find out more, please refer to the terms and conditions of sale

You made a reservation directly with a hotel

You made your reservation directly with a hotel: please contact the hotel directly for all change or cancellation requests. You can find contact details on the hotel's description page.

You made a reservation with our reservation office or on our website

You want to view your reservation

If you have an account, log in to view your reservation in the « Manage my bookings » section
If you do not have an account, view your reservation

You want to change your reservation

Please check availability at your chosen hotel and then change your booking:
Through our website: you will need to cancel your original reservation before making a new one
Through the hotel directly: you can find contact details on the hotel's description page

You want to cancel your reservation

If you have an account, log in to view your reservation in the « My bookings » section
If you do not have an account, refer to the view or cancel your reservation section

You made a reservation through a travel agency

If you made your reservation directly through a travel agency, please contact the agency who carried out your reservation for all change or cancellation requests.

Reservations made via Fairmont, Raffles or Swissôtel websites

Please log in to your account to view or change your reservation. You can also view or change this reservation directly on the brand website.