ALL

Status and Benefits

Why was I not upgraded during my last stay ?

As a member of ALL Elite Gold or Platinum status, an upgrade to a superior category room is offered by the hotel:

  • On your arrival, if this room category exists and subject to availability.
  • The upgrade cannot be reserved and is not guaranteed the hotel reserves the right to rent the superior category rooms on the same day of your arrival.
  • A detailed list of your benefits is available on all.accor.com in the <<ALL Loyalty Programme>> section:
  • See page « Compare statuses » for more information.
  • Select the status to view your exclusive benefits and then click an advantage for more information. Some benefits are subject to availability and may vary depending on the brand.
CONTACT US