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Status and Benefits

How does the availability guarantee work for ALL Gold and Platinum members? How can you find out the dates for which the availability guarantee does not apply (for each hotel)?

Gold status enables you to benefit from the availability guarantee for bookings made up to three days in advance of your arrival at the hotel.

Platinum status enables you to benefit from the availability guarantee for bookings made up to two days in advance of your arrival at the hotel.

The availability guarantee applies to all Raffles, SLS, Orient Express, Banyan Tree, Sofitel, Delano, The House of Originals, Rixos, Fairmont, Mantis, Pullman, Mövenpick, MGallery, Swissôtel, Grand Mercure, Angsana, Peppers, Art Series, 25hours, the Sebel, TMondrian, Cassia, Hyde, Mantra, Novotel (Hotels & Suites), Mercure, Mama Shelter, Tribe, Breakfree, ibis, ibis Styles and Greet hotels, with a handful of exceptions (see a full list of hotels and brands not covered by the guarantee here). This benefit only applies to stays of seven (7) nights or more at resort hotels and Thalassa Sea & Spa. The availability guarantee does not apply to Adagio and Adagio Access hotels.

Certain dates are not covered by the availability guarantee.

These are dates related to specific events resulting in a large increase in activity at one or more hotels in a certain destination. The availability guarantee does not apply on these dates for these hotels. To find out which dates are not included in the availability guarantee, please click here or see our General Conditions of Use. Members can access the official calendar on all.accor.com. It is updated twice a year for the following 12 months.

The availability guarantee applies per room and not per type of room. The availability guarantee applies if the booking is made before midday (local time of the country in which the hotel is based), at least three days before arrival for Gold members and two days for Platinum members, on condition that the member requests it at the time of booking. This guarantee only applies to bookings made via Accor distribution channels at public and full rates (excluding promotions and reductions), and for one room only (the member's room). If several rooms are booked, the guarantee does not apply to the other rooms.

To take advantage of this benefit during your next stay:

  1. Please go to all.accor.com
  2. Log in to your account by entering your details
  3. Book your stay at least three days in advance if you are a Gold member, and two days in advance if you are a Platinum member

You can also book via Accor central reservations.

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