Terms and conditions related to airline company partners of the ALL loyalty programme

1. Converting Rewards points to Air Miles

ALL members must be members of the airline loyalty programme towards which they wish to transfer their Rewards points prior to requesting a transfer. Members can only transfer points to the partner airline loyalty account held in their own name. A single partner loyalty card cannot be linked to several ALL accounts.
Members are not authorised to convert their Rewards points into air miles on behalf of another individual. Points will be transferred to the Frequent Flyer account within a maximum of 6 weeks. Once Rewards points have been converted into air miles, the air miles are subject to the general conditions of use that apply to the airline loyalty account.
Any such transfers are irreversible.

2. Ad hoc conversion of points into air miles

Members may convert their Rewards points into air miles with the ALL programme partners:
Aeroflot Bonus (Aeroflot), Aeroplan (Air Canada), Asia Miles (Cathay Pacific), Club Premier (Aeromexico), Etihad Guest (Etihad), Executive Club (British Airways), Flying Blue (Air France KLM), Finnair Plus (Finnair), Fortune Wings Club (Hainan Airlines), Iberia Plus (Iberia), JAL MILEAGE BANK (Japan Airlines), JetPrivilege (Jet Airways), KrisFlyer (Singapore Airlines), LATAM Pass (Latam), LifeMiles (Avianca Taca), Lotusmiles (Vietnam Airlines), Mileage Plus (United Airlines), Miles & Go (TAP Portugal) Miles & More (Lufthansa), Miles&Smiles (Turkish Airlines), MilleMiglia (Alitalia), PhoenixMiles (Air China), Privilege Club (Qatar Airways), Qantas Frequent Flyer (Qantas Airways), Royal Orchid Plus (THAI Airways), Safar Flyer (Royal Air Maroc), Sindbad (Oman Air), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), Tudo Azul (Azul) and Velocity Frequent Flyer (Virgin Australia).

For each of these airlines, the conversion rates are as follows:

  • 4,000 Rewards points = 2,000 air miles, kms or points:

    Aeroplan (Air Canada), Asia Miles (Cathay Pacific), Club Premier (Aeromexico), Etihad Guest (Etihad), Executive Club (British Airways), JAL MILEAGE BANK (Japan Airlines), JetPrivilege (Jet Airways), KrisFlyer (Singapore Airlines), LifeMiles (Avianca Taca), LATAM Pass (Latam), Miles & Go (TAP Portugal) Miles & More (Lufthansa), Miles&Smiles (Turkish Airlines), MilleMiglia (Alitalia), PhoenixMiles (Air China), Royal Orchid Plus (THAI Airways), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), and Velocity Frequent Flyer (Virgin Australia).

  • 2,000 Rewards points = 1,000 air miles, kms or points:
    • For Aeroflot Bonus (Aeroflot), the conversion rate is 2,000 Rewards points = 1,000 air miles.
    • For Flying Blue (Air France KLM), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Safar Flyer (Royal Air Maroc), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For United MileagePlus® (United Airlines), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Fortune Wings Club (Hainan Airlines), the minimum threshold is 2,000 Rewards Points = 1,000 Fortune Wings points, with a maximum conversion threshold of 200,000 Rewards points per member, per year.
    • For Privilege Club (Qatar Airways), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Tudo Azul (Azul), the conversion rate is 2,000 Rewards points = 1,000 miles.
  • 2,000 Rewards points = 2,000 air miles, kms or points:
    • For Finnair Plus (Finnair), the conversion rate is 2,000 Rewards points = 2,000 Finnair Plus points.
    • For Qantas Frequent Flyer (Qantas Airways), the conversion rate is 2,000 Rewards points = 2,000 Qantas points.
  • 3,000 Rewards points = 3,000 air miles, kms or points:
    • For Iberia Plus (Iberia), the conversion rate is 3,000 Rewards points = 3,000 Avios points.
  • 4,000 Rewards points = 4,000 air miles, kms or points:
    • For Velocity Frequent Flyer (Virgin Australia), the conversion rate is 4,000 Rewards points = 4,000 Velocity points.
  • Other conversion rates :
    • For PhoenixMiles (Air China), the conversion rate is 4,000 Rewards points = 3,200 miles.
    • For Sindbad (Oman Air) the conversion rate is 4,000 Rewards points = 1,500 miles.
    • For Lotusmiles (Vietnam Airlines), the conversion rate is 3,000 Rewards points = 2,000 miles

For Skymiles (Delta Airlines), a maximum of 250,000 Rewards points can be converted per year and per ALL member.
For Flying Blue, only members who have subscribed to Miles+Points will be able to convert their Rewards points into Flying Blue miles. In order to confirm your Miles+Points subscription, both your ALL account and your Flying Blue account must be registered with the same first name and surname.

To see the full General Conditions of Use that govern the Miles+Points offer,click here.

To request a points transfer, members must log onto their online ALL account and click on “Use my points” in the "MY ONLINE ACCOUNT AND MEMBERSHIP" section. Members must then click on “Choose a partner” and proceed to select their chosen partner in the drop-down menu that appears. On the partner’s dedicated web page, members should click on “Find out more” or “Transform my points”. Members must then key in the required information and choose the number of Rewards points they wish to convert. Members take sole responsibility for the information provided when filling out the point conversion form.
Aéroplan and the Aéroplan logo are registered trademarks of Aimia Canada Inc.
Velocity membership and points collection and redemption are subject to the member Terms and Conditions, available at www.velocityfrequentflyer.com, as amended where applicable.

3. Automatic conversion into air miles

ALL members must be members of the airline programme to which they intend to automatically transfer Rewards points prior to activating the automatic conversion. Automatic transfers may only be made to the air miles account held in the member’s own name.
In order to receive an air miles credit following an eligible stay, the member’s ALL loyalty card number must be provided when making the reservation, and the card must also be presented at the hotel reception desk upon check-in and check-out for the stay in question.

3.1 Automatic conversion into air miles with no conversion threshold:

Within the framework of these partnerships, ALL allows members who hold partner loyalty cards to activate the automatic conversion of their Rewards points into air miles through a specific link provided directly by the airline.

This link allows:

  • customers who are not members of the ALL loyalty programme to register for the programme and then activate the automatic conversion of their Rewards points into air miles
  • customers who are already members of the ALL loyalty programme to log onto their ALL account in order to activate the automatic conversion of their Rewards points into air miles

The member must provide the information required in the conversion request form. Members take sole responsibility for the information provided.

Once the automatic conversion has been activated towards the air miles account held in the member’s own name, all available Rewards points in the member’s ALL account will be automatically transferred to the aforementioned air miles account following each stay. This also includes Rewards points earned prior to activating the automatic conversion. Subsequently, as soon as the member has earned at least 2 Rewards points for an eligible stay completed at an Accor establishment that has enrolled to participate in the programme, those Rewards points will be automatically transferred without the need for any further action on the part of the member.

There are 6 exceptions:

  • For PhoenixMiles (Air China), automatic point conversion is triggered as of 5 Rewards points earned.
  • For Finnair Plus (Finnair), automatic point conversion is triggered as of 1 Rewards point earned.
  • For Qantas Frequent Flyer (Qantas Airways), automatic point conversion is triggered as of 1 Rewards point earned.
  • For Fortune Wings Club, the minimum threshold for conversion is 2,000 Rewards points, per multiple of 2,000 Rewards points.
  • For Miles & More (Lufthansa), points are automatically converted following each stay.

ALL guarantees its members a minimum of 500 miles under certain conditions:

  • minimum of 1 night completed at Sofitel, Pullman, or MGallery per stay.
  • minimum of 2 nights completed at Novotel, Suite Novotel, Mercure or Adagio per stay.
  • minimum of 4 nights completed at ibis or ibis styles/all seasons per stay
  • Automatic conversion with no conversion threshold is not available for Club Premier (Aeromexico), JAL MILEAGE BANK (Japan Airlines), Flying Blue (Air France KLM), Tudo Azul (Azul), Velocity Frequent Flyer (Virgin Australia) and SKYPASS (Korean Air).

Once members have activated the automatic conversion of Rewards points into air miles with the partner of their choice, they will no longer be able to use their Rewards points to obtain benefits other than the aforementioned air miles.

Members can deactivate the automatic conversion of Rewards points into air miles at any time via their online ALL account at all.accor.com. Members must log onto their online ALL account and click on “Use my points” in the "MY ONLINE ACCOUNT AND MEMBERSHIP" section. They must then click on the “Disable the automatic points conversion” link in the “Our partners” section.

3.2 Automatic conversion into air miles with a conversion threshold:

Within the framework of these partnerships, ALL allows members who hold partner loyalty cards to activate the automatic conversion of their Rewards points into air miles via their online ALL account at all.accor.com. Members must log onto their online ALL account and click on “Use my points” in the "MY ONLINE ACCOUNT AND MEMBERSHIP" section. Members must then go to the “Our partners” section and click on the “Automatically transfer your points to the partner of your choice” link. Members must then select the loyalty programme of their choice from the airline loyalty programmes listed and provide the information required in the conversion request form. Members take sole responsibility for the information provided when filling out this form.

Once the automatic conversion has been activated towards the air miles account held in the member’s own name, all available Rewards points in the member’s ALL account will be automatically transferred to the aforementioned air miles account as soon as the conversion rate threshold for the chosen partner has been reached (see below), in multiples of this threshold. This also includes Rewards points earned prior to activating the automatic conversion.

For example, if the member has a points balance of 8,500 Rewards points prior to activating the automatic conversion, and they then activate the automatic conversion to a partner whose threshold is 4,000 Rewards points, 8,000 Rewards points will be automatically transferred to the air miles account held in their name without the member needing to take any further action. A points balance of 500 Rewards points would then remain in his ALL account. Another points conversion would subsequently be automatically triggered once the member reached the points conversion threshold of 4,000 Rewards points.

For each of these airlines, the conversion rates and points conversion thresholds are as follows:

  • 4,000 Rewards points = 2,000 air miles, kms or points:

    Aeroplan (Air Canada), Asia Miles (Cathay Pacific), Club Premier (Aeromexico), Etihad Guest (Etihad), Executive Club (British Airways), JAL MILEAGE BANK (Japan Airlines), JetPrivilege (Jet Airways), KrisFlyer (Singapore Airlines), LifeMiles (Avianca Taca), LATAM Pass (Latam), Miles & Go (TAP Portugal) Miles & More (Lufthansa), Miles&Smiles (Turkish Airlines), MilleMiglia (Alitalia), PhoenixMiles (Air China), Royal Orchid Plus (THAI Airways), SkyMiles (Delta Air Lines), SKYPASS (Korean Air), Skywards (Emirates Airlines), and Velocity Frequent Flyer (Virgin Australia).

  • 2,000 Rewards points = 1,000 air miles, kms or points:
    • For Aeroflot Bonus (Aeroflot), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Flying Blue (Air France KLM), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Safar Flyer (Royal Air Maroc), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For United MileagePlus® (United Airlines), the conversion rate is 2,000 Rewards points = 1,000 miles.
    • For Fortune Wings Club (Hainan Airlines), the minimum threshold is 2,000 Rewards Points = 1,000 Fortune Wings points, with a maximum conversion threshold of 200,000 Rewards points per member, per year.
    • For Privilege Club (Qatar Airways), the conversion rate is 2,000 Rewards points = 1,000 miles.
  • 2,000 Rewards points = 2,000 air miles, kms or points:
    • For Finnair Plus (Finnair), the conversion rate is 2,000 Rewards points = 2,000 Finnair Plus points.
    • For Qantas Frequent Flyer (Qantas Airways), the conversion rate is 2,000 Rewards points = 2,000 Qantas points.
  • 3,000 Rewards points = 3,000 air miles, kms or points:
    • For Iberia Plus (Iberia), the conversion rate is 3,000 Rewards points = 3,000 Avios points.
  • 4,000 Rewards points = 4,000 air miles, kms or points:
    • For Velocity Frequent Flyer (Virgin Australia), the conversion rate is 4,000 Rewards points = 4,000 Velocity points.
  • Other conversion rates :
    • For PhoenixMiles (Air China), the conversion rate is 4,000 Rewards points = 3,200 miles.
    • For Sindbad (Oman Air), the conversion rate is 4,000 Rewards points = 1,500 miles
    • For Lotusmiles (Vietnam Airlines), the conversion rate is 3,000 Rewards points = 2,000 miles

For Skymiles (Delta Airlines), a maximum of 250,000 Rewards points can be converted per year and per ALL member.

Automatic points conversion with a conversion threshold is not available for Flying Blue (Air France / KLM) and Tudo Azul (Azul)

Close