Pullman Santiago Vitacura 5 stars

Customer review rating (ALL Rating) 4.5/5 1,004 reviews

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Pullman Santiago Vitacura - Image 1
Pullman Santiago Vitacura - Image 2
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Av Vitacura 3201 Vitacura, 7630578 SANTIAGO, Chile

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • 24-hour concierge services

  • Free parking

  • Gym and bike rental

  • Outdoor terrace

Our accommodation(s)

Hotel location

Pullman Santiago Vitacura

Av Vitacura 3201 Vitacura
7630578 SANTIAGO
Chile

GPS:-33.407496, -70.598381

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,004 reviews

TripAdvisor Rating  4.5/5  2,888 reviews

Certificate of excellence 2023

Top tier with excellent customer service

Customer review rating 5.0/5

Eden Business - Confirmed reviews ALL

Great food, good amenities, staff was very warm, friendly and helpful. Great location. Highly recommended

Dear Eden, We appreciate the time you have taken to answer our satisfaction survey and the score you have given us on this platform. We are very pleased you enjoyed our food and our location, and you received an excellent customer service from our staff. We will share your comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

excelent place in Santiago

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

I’ ve stayed many times at this Pullman and as usual YOUR TOWELLS are a shame in SIZE and QUALITY

Dear Peter, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are really sorry you were not satisfied with the quality of our towels. We will share your opinion with our Housekeeping team. We appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope you give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

the staff was very attentive and helpful

Customer review rating 5.0/5

Julio G. Families - Confirmed reviews ALL

My experience was very satisfactory. The staff was very helpful in solving situations on my trip.

Dear Julio, We appreciate the time you have taken to answer our satisfaction survey and your comments. We are very pleased to know that our staff was very attentive and helpful, and your experience was very satisfactory. We will share your comments with all our team. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Good stay, but restaurant quality was low than expected.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Food quality was low than expected.

Dear Franco, We appreciate the time you have taken to answer our satisfaction survey and your valuable comments. We are pleased to know you had a good stay with us. Nevertheless, we are sorry you did not have a good experience at our restaurant. We will share your comments with our Restaurant team so they can take your opinion in highly consideration. We appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We hope you will give us another opportunity to host you again and offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

Mostly good.

Customer review rating 3.5/5

John B. Couples - Confirmed reviews ALL

Mostly a great stay. The room was excellent. When we checked in, the bathroom sink wouldn't drain. I went to the desk and told the agent, and asked that it be corrected between 6 & 8 pm, when we would be out. It was not corrected. The next morning I had to ask again. The safe in the room was difficult to unlock after the combo had been set. Someone from the front desk came and had a very difficult time locking/unlocking it. Twice during our stay our keys failed to operate the elevator or room door, even though they had not been placed near phones, credit cards, etc. The breakfast buffet was very good, and service and drinks at the bar were good likewise. Our group dinner in the restaurant was excellent.

Dear John, We appreciate the time you have taken to answer our satisfaction survey and your valueable comments. We are glad that mostly you had a great stay with us, your room was excellent and you enjoyed breakfast. We are deeply there were some ocurrencies that did not let you enjoy your stay as you should have. We deeply appreciate the valuable feedback you have provided us, as it allows us to offer our guests a great experience and a high quality service. We expect to see you again very soon to offer you a stay that exceeds your expectations. Receive our warmest greetings. Sincerely, Team Pullman Vitacura

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Other web-users rate our hotel

  • 420 reviews 9.4/10 Location
  • 703 reviews 7.1/10 Room
  • 784 reviews 8.3/10 Service
  • 13 reviews 3.7/10 WiFi
  • 455 reviews 8.1/10 Breakfast
  • 242 reviews 5.7/10 Cleanliness
  • 220 reviews 8.2/10 Amenities
  • 170 reviews 7.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.