Shadow Play Melbourne by Peppers 5 stars

Customer review rating (ALL Rating) 4.4/5 942 reviews

Shadow Play Melbourne by Peppers - Image 1
Shadow Play Melbourne by Peppers - Image 2
Shadow Play Melbourne by Peppers - Image 3
Shadow Play Melbourne by Peppers - Image 4
308 320 City Road, 3000 SOUTHBANK, Australia

Description

Hotel extras

  • Relax in our outdoor heated pool enjoying views of Southbank and Melbourne

  • Our fully enclosed garden area makes for a tranquil relaxation space, located on level 46

  • Our hotel gymnasium offers elite fitness equipment with adjoining steam and sauna rooms

  • Sit down to an indulgent meal and beverage at Edwin Wine Bar, open 4pm 6pm daily.

  • Level 9 is built for comfort, step onto the patio to take in the city views or fire up the BBQ

Our accommodation(s)

Hotel location

Shadow Play Melbourne by Peppers

308 320 City Road
3000 SOUTHBANK
Australia

GPS:-37.827052, 144.958326

Telephone
Fax +61 1300 987 610

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

EDWIN WINE BAR AND CELLAR

We have a simple philosophy at Edwin: To celebrate and support local people and produce. Our carefully curated list of wines features the best of local growers, while our ever-evolving selection of food stars the freshest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  942 reviews

TripAdvisor Rating  4.0/5  210 reviews

BIG COMFY BEAUTIFUL SCENIC ROOM

TripAdvisor rating 5.0/5

Filomena D TripAdvisor review

Helpful friendly staff, clean big comfy room, each bedroom had a view. Fully equipped kitchen, even had Italian peculator & grinded coffee & Soda stream!!. 360deg view towards the Dandenongs & the bay. Beautiful. Looking forward to return

Great location and lovely room

Customer review rating 5.0/5

Anastasia Couples - Confirmed reviews ALL

Room was great for the price we paid, couldn't ask for a better location and staff were super friendly.

Dear Anastasia, Thank you very much for reviewing on your experience at Shadow Play by Peppers. We are glad to hear your feedback about our staff and location! We are hoping to welcome you back here with us in the near future. Kindest regards, Mayka S. Front Office Assistant Manager Shadow Play by Peppers

Arrogant email sent to me

Customer review rating 0.5/5

Adrian P. Business - Confirmed reviews ALL

Hotel is always a pleasure to stay and dine at. I am a platinum Accor plus member and one of my privileges is that I can pay on check out and no security bond On this occasion I had dinner at the restaurant and booked it to my room. I left the hotel without checking out, the room was paid on check in. The dinner approximately $90 was unsuccessfully debited from my card and management were hounding me for several days to make payment, I did have a death in the family and just never got around to topping the card up. Management used some of my points to try recoup the payment without my knowledge or permission and I found this incredibly rude. I’ve been a loyal customer and spent thousands at this hotel and now management are demanding a $200 security bond of which I will refuse to pay on my next stay. As I said to them I will take this complaint further with Accor higher management

Dear Mr Padaoin, Thank you for taking the time to write to tell us about your recent experience at Shadow Play by Peppers. First of all, our condolences for your loss and we appreciate your continued loyalty as Platinum member with Accor. We sincerely apologise that your most recent stay with us was not up to your expectation and we understand your concern in regards to the outstanding charges was charged using points. In regards to the Platinum member benefit with Accor, bond will be waived and incidental charges will be required to be settled at checkout. We appreciate you sharing your concern and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Sahil Bhatia General Manager

Everything you need and very well located

Customer review rating 4.0/5

Laney Families - Confirmed reviews ALL

Well appointed apartments with everything you need and very good value for what they offered. I loved how the lobby smelled beautiful. It was so close to the river and tram stops so excellent for those without a car. The front door was very low key, so low key we had trouble finding it until we realised the "side entrance". The noise insulation could be a little better.

Dear Laney, We very much appreciate your time writing your feedback regarding your stay at the Shadow Play Melbourne by Peppers! We are pleased to hear that you enjoyed your stay with us and thank you for your feedback regarding our hotel and location. Also, thank you for the advise regarding our signage and noise insulation. We are looking forward for your next visit and we hope your next visit will be more pleasant than the previous one. Sincerely, Mayka S. Assistant Manager Shadow Play by Peppers

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The room, location and breakfast were great. Enjoyed our stay here.

Hi Anita D., First of all we would like to say thank you for making some time to leave review about your stay at Shadow Play by Peppers. We are more than delighted that you are satisfied with overall stay. We are looking forward for your next stay and we hope it will be as pleasant as this one. Best regards, Alvita Front Office Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 340 reviews 9.1/10 Location
  • 575 reviews 7.2/10 Room
  • 548 reviews 8.5/10 Service
  • 249 reviews 4.7/10 Comfort
  • 237 reviews 7.6/10 Cleanliness
  • 153 reviews 7/10 Amenities
  • 126 reviews 7.9/10 Vibe
  • 111 reviews 7.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Southbank

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.