Pullman Phuket Panwa Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 2,225 reviews

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Description

Hotel extras

  • "182 rooms and 29 pool villas with 2 bars and 2 restaurants"

  • Absolute private beach resort with stunning panoramic ocean view

  • "Giant chess, kids club, yoga class, snorkeling, kayaking!"

  • "Fun activities & kids meals with MyKids package"

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Pullman Phuket Panwa Beach Resort

44 5 Moo 8 Sakdidesh Road, Vichit Muang
83000 PHUKET
Thailand

GPS:7.809749, 98.403084

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,225 reviews

TripAdvisor Rating  4.5/5  3,257 reviews

Certificate of excellence 2023

Location, Staff and food 10/10

TripAdvisor rating 5.0/5

Sharon B TripAdvisor review

Loved this hotel, everything about it was perfect . Great quiet location, beautiful beach and pool area. Fantastic food - breakfast was awesome. We travel alot and have to say the customer service in the hotel was exceptional. The nicest staff , Tee from reception was brilliant from the minute we arrived until we left asking about our day and if we needed anything he even left a card in the room saying he hope we had the best day at the Elephant Sanctuary . It was the litttle things and they where not all over you or trying to sell facilities etc ..We will be back as soon as we can. Loved it. Was just what we needed . The Thai people are just incredible x was one of the best ever trips for us ❤️

Good hotel better personal

TripAdvisor rating 5.0/5

Jose Antonio M TripAdvisor review

The hotel is incredible!! We had a great time!! We take a cocktail making class with Kelvin, Palm and Ice and it was amazing! They are really nice and they know a lot about bartender! They make it easy to learn and we really enjoy the experience!

Nice stay in Phuket but swimming pool could do with update

Customer review rating 3.5/5

Jez Families - Confirmed reviews ALL

Great that we had two rooms joined so the children could stay in a room with interconnecting room. Very clean and tidy. Most staff were lovely and friendly. Breakfast was good quality but very expensive. Swimming pool needs updating. The floor of the pool looked like it hadn’t been cleaned in a while and was green. The swim up pool area was unappetising, not sure why the main thing to see in front of the stools, behind the bar was a lot of cleaning material and mops etc. hide those and replace with enticing bottles of drink or mirrors or plants?

Check in debacle, poor customer service

Customer review rating 0.5/5

Felicity Families - Confirmed reviews ALL

The electronic check in is a joke, so many emails to confirm details of a simple request (extra rollaway bed) but still we got the wrong room type and 4 beds for 5 people. Terrible customer service - 5 people also need 5 towels, 5 glasses etc but this was too hard to understand. Room not very clean, hand prints on mirrors/glass, toothpaste residue from previous guests. Bar staff were exceptionally slow at pool bar & main bar inside. The only redeeming features of Pullman Panwa were location, breakfast buffet & breakfast staff.

Dear Ms. S., Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the multiple shortcomings you experienced during your time with us. We regret to hear about inconvience you encountered with our electronic check-in system and the challenges in fulfilling your request for an extra rollaway bed and appropriate room type. Your comments regarding the cleanliness of your room are also deeply concerning, and we will be addressing this matter with our housekeeping team to ensure our high standards are consistently met. Furthermore, we apologize for the inconvenience caused by the slow service at both our pool and main bars. Providing efficient and attentive service is paramount to us, and we will be taking immediate steps to address this issue with our bar staff. We're pleased to hear that you found some aspects of your stay enjoyable, such as our location and breakfast offerings. Your kind words regarding our breakfast staff are greatly appreciated and will be shared with the team. Your feedback is invaluable to us as we continually strive to improve the guest experience. Once again, we sincerely apologize for inconvenience during stay and thank you for choosing stay with us. We hope that you will consider giving us another opportunity to exceed your expectations in the future. Warm regards, Katekanok Suebsak Guest Experience Manager

Place to Enjoy

TripAdvisor rating 5.0/5

Pooria H TripAdvisor review

beautiful place for holiday. being far fromcoty centre makes pullman hotel a quiet spot to spend holiday. Att, P and Dom were amazing in beach front pub. They were very friendly and helpful. I would definitely come back next year. Thanks to all staff in pullman.

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Other web-users rate our hotel

  • 741 reviews 7.9/10 Location
  • 1,471 reviews 8.3/10 Room
  • 1,932 reviews 8.7/10 Service
  • 20 reviews 7.7/10 WiFi
  • 960 reviews 8/10 Food
  • 694 reviews 8.2/10 Comfort
  • 598 reviews 7.6/10 Cleanliness
  • 572 reviews 8.7/10 Breakfast

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