Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 570 reviews

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 1
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 2
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 3
Grand Mercure Ambassador Hotel and Residences Seoul Yongsan - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 persons
  • 65 / 699 sq ft
  • Bedding 1 x King size bed(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  570 reviews

TripAdvisor Rating  5.0/5  565 reviews

Certificate of excellence 2023

Discriminatory Policies at Grand Mercure Ambassador Hotel

TripAdvisor rating 1.0/5

mikewidow Families - TripAdvisor review

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

Well located and cleanliness

Customer review rating 5.0/5

Gugan K. Business - Confirmed reviews ALL

Excellent

Dear Kamalakannan G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. First, we would like to thank you for being a valued Classic member and for your continued support to Accor. We truly appreciate your loyalty to our establishment. We appreciate your kind words about our hotel's location and cleanliness. It is always rewarding to know that our efforts to maintain high standards are noticed and valued by our guests. Thank you again for taking the time to share your thoughts. We look forward to welcoming you back to Seoul Dragon City in the future. Wishing you an excellent year under the Blue Dragon :-) Safe travels! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

The great hotel with best staff, strongly recommend!!

TripAdvisor rating 5.0/5

choiam1 TripAdvisor review

The purpose of writing this review is to compliment this hotel staff for their wonder service. Thanks to staff for making it such a comfortable stay at the hotel. I was there for one night with my wife and a child for all these days I was attended with utmost warmth. I would like to compliment entire staff for being so professional especially Julia at front office. She has been very impressive in her service. And I would like to visit this hotel again for this outstanding experience.

Dear Seaside664002, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It is wonderful to know that our staff, especially Julia at the front office, contributed to making your stay comfortable and enjoyable. We truly appreciate your recognition of our team's professionalism and warmth. We look forward to welcoming you, your wife, and child back to our hotel for another outstanding experience. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Well located. Great service from concierge and front desk!

Customer review rating 5.0/5

Edwin Business - Confirmed reviews ALL

Very well welcomed during the stay and the hotel felt very private not having too much crowd from the other hotels within the dragon city. Room was very spacious and will look forward to bring my family for a family holiday in this property at the next opportunity.

Dear Edwin C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your detailed and positive experience with us, and a special acknowledgment for choosing to book your stay through Debbie Kim, using the Airbus corporate rates. We are delighted to hear that you felt well-welcomed during your stay and that the hotel provided a private and comfortable atmosphere, away from the crowds of other hotels within Seoul Dragon City. Your recognition of the entire team's contribution to your satisfaction is truly appreciated, even without specific names mentioned. We take pride in our team's dedication to providing a seamless and enjoyable experience for our guests. We are delighted to hear that you were 100% satisfied with personalized attentions during your stay, especially appreciating the welcome gifts. Your satisfaction is our ultimate goal, and we are thrilled to have met your expectations. Your comments on the necessity of toiletries in hotels like ours resonate with our commitment to providing essential amenities for our guests' comfort. Regarding the room, it is fantastic to know that you found it spacious and that you are considering bringing your family for a holiday at our property in the future. We look forward to hosting you and your family, ensuring a wonderful and memorable stay. Thank you again for choosing our hotel, and we look forward to the opportunity to welcome you back. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Super nice stay

Customer review rating 5.0/5

Zion L. Couples - Confirmed reviews ALL

Like a heaven.

Dear Zion L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your stay with us felt like heaven. First, we would like to thank you for being a valued Silver member and for your continued support to Accor. We truly appreciate your loyalty to our establishment. We appreciate your recognition of the team member who assisted you during the check-in process. Our staff takes great pride in providing excellent service, and it is wonderful to know that their efforts contributed to your satisfaction. Additionally, we are delighted that you found our make-up room service to be really nice. Our housekeeping team works hard to ensure that every aspect of your stay is comfortable and enjoyable. Thank you once again for choosing us, and we hope to welcome you back for another superb stay in the future. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

In partnership with TripAdvisor

Other web-users rate our hotel

  • 146 reviews 8.7/10 Location
  • 283 reviews 9.1/10 Room
  • 259 reviews 9.2/10 Service
  • 102 reviews 9/10 Cleanliness
  • 99 reviews 8.7/10 Comfort
  • 72 reviews 8.6/10 Amenities
  • 64 reviews 9.6/10 Vibe
  • 47 reviews 7.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Seoul