Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 413 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  413 reviews

TripAdvisor Rating  4.0/5  1,129 reviews

Room was tiny and miles from reception

Customer review rating 3.0/5

Andy Solo - Confirmed reviews ALL

Room was tiny and miles from reception and up many a stair. Location good, in Darlington!

Dear Andy A., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Pleasant overnight stay

Customer review rating 4.5/5

Colin P. Families - Confirmed reviews ALL

Very good

Dear Colin P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Does the housekeeper do any housekeeping???… and who is the chef???

TripAdvisor rating 1.0/5

Tour30734869876 Couples - TripAdvisor review

No way is this a Mercure hotel! My partner booked this for a surprise… it was definitely that !!!! Does the housekeeper do any actual housekeeping? The room was disgusting! Dirty carpet, cobwebs, dust everywhere, toilet dirty, smears on mirrors. I complained to ‘Maria’ who did apologise and then informed me that the only 3 cleaners who know how to clean are all ‘off today’ I was gobsmacked! The lift didn’t work either (just like the staff) The breakfast was shambolic… appalling! Where was the chef trained? Same place as the housekeeper clearly !!!!! Worst hotel I’ve stepped foot in

Thank you for taking the time to provide us with your feedback following your recent stay at the Mercure Darlington Kings Hotel. We are sorry we did not meet your expectations At the Mercure Darlington Kings Hotel, we strive to provide our guests with a pleasant and restful experience. Sincerely, Management

Great Darlington hotel

Customer review rating 5.0/5

Mick D. Solo - Confirmed reviews ALL

Staff excellent as always. I arrived late on the Sat night and the chap on reception helped me find my room. I also pre booked on the Sunday am with a chap on reception who was also very helpful.

Dear Michael D., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Managment

Customer review rating 3.5/5

Stephen P. Couples - Confirmed reviews ALL

Breakfast was not very good TV didn't work Room dusty around fridge and TV Windows need cleaning

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Other web-users rate our hotel

  • 476 reviews 8.6/10 Location
  • 696 reviews 6/10 Room
  • 594 reviews 8.6/10 Service
  • 9 reviews 6.8/10 WiFi
  • 301 reviews 6.8/10 Cleanliness
  • 296 reviews 5.3/10 Comfort
  • 274 reviews 5.5/10 Breakfast
  • 260 reviews 4.5/10 Food

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