Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,172 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,172 reviews

TripAdvisor Rating  4.0/5  2,964 reviews

Good location

Customer review rating 4.5/5

Bruce Business - Confirmed reviews ALL

Friendly

Dear Bruce, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and your experience easy. Your comfort and satisfaction are important to us and we appreciate your comments regarding the condition of the carpets. We'll certainly look into refreshing them to ensure our facilities meet your expectations. We hope to welcome you back soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Sincerely, CK - Operations Manager

Nice stay

Customer review rating 4.5/5

M G. Families - Confirmed reviews ALL

Comfortable stay! Clean hotel and friendly staff

Dear Mina G., Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed a comfortable stay with us and find our hotel to be clean and our staff friendly. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Sincerely, CK - Operations Manager

Could improve but wasn't the worst

Customer review rating 2.0/5

Em Couples - Confirmed reviews ALL

Room had very bad musty smell. Wish we knew this ahead of time because we are allergic to molds. Lack of bathroom ventilation might be contributing to this problem. I could hear what sounded like water running constantly behind the bathroom wall. I told the desk clerk about it because a leak could be costing the hotel extra water expense /repair costs. The desk clerk was very apathetic and really could care less about helping customers. He seemed in the wrong kind of job - needs to improve his customer service skills. It looks like at one time in it's history, the hotel was very beautiful, especially the pool area - but it now it is not maintained and looks run down. With a little care and effort this could be a really nice place to stay. I just hate to see a waste of a beautiful building. This hotel was in a great location. Also, not sure what the wooden shack is on top of the entry but is that legal? Looks really tacky and potentially not safe.

Dear Emily, Thank you for taking the time to provide us with your detailed feedback. We sincerely apologise for the issues you encountered during your stay. We deeply regret any inconvenience caused by the musty smell in your room. We will investigate the ventilation and plumbing concerns you mentioned to ensure a comfortable environment for our guests. It's disheartening to hear about your experience with our front desk team member. Providing attentive and caring service is a priority for us and we will address this with our team. We truly value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience. If you decide to return, please don't hesitate to contact us directly so we can ensure your stay is exceptional in every way. Regards, CK - Operations Manager

Great position, close to waterfront

Customer review rating 4.5/5

Kevin O. Business - Confirmed reviews ALL

Good service, easy access to waterfront, shops and parks

Dear Kevin, We greatly appreciate you taking the time to share your feedback with us. It brings us immense joy to hear that you enjoyed our hotel's good service and convenient access. We look forward to welcoming you back for another wonderful stay in the future. Should you require any assistance or have any special requests for your next visit, please feel free to reach out to us. Sincerely, CK - Operations Manager

the stay was great and we love the property.

Customer review rating 4.5/5

Bacchus Families - Confirmed reviews ALL

excellent!

Dear Glennis, Thank you for sharing your positive review! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that every aspect of your stay is enjoyable, so it's wonderful to know that we succeeded in providing you with excellent service. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Regards, CK - Operations Manager

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Other web-users rate our hotel

  • 882 reviews 9.5/10 Location
  • 1,909 reviews 8/10 Room
  • 1,781 reviews 8.3/10 Service
  • 22 reviews 7.7/10 WiFi
  • 639 reviews 7.5/10 Vibe
  • 625 reviews 8/10 Comfort
  • 558 reviews 6.7/10 Cleanliness
  • 510 reviews 6.7/10 Food

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