Sofitel Legend Peoples Grand Hotel Xian

Customer review rating (ALL Rating) 4.9/5 54 reviews

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Sofitel Legend Peoples Grand Hotel Xian - Image 1
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Sofitel Legend Peoples Grand Hotel Xian - Image 3
Sofitel Legend Peoples Grand Hotel Xian - Image 4
319 Dong Xin Street, Shaanxi, 710004 XIAN, China

Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • 24 hours Majordome service

  • Historical building with French and Sino Russian inspired décor

Our accommodation(s)

Hotel location

Sofitel Legend Peoples Grand Hotel Xian

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.265516, 108.958814

Telephone
Fax +86 29 8792 8400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DOLCE VITA

Legendary Venetian traveller Marco Polo would have appreciated Dolce Vita restaurant which serves authentic Italian fare for lunch and dinner. A wood-fired pizza oven, open kitchen and elegantly presented antipasti table are special features.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  54 reviews

TripAdvisor Rating  5.0/5  826 reviews

A 5-Star Luxury Hotel with Impeccable Services

TripAdvisor rating 5.0/5

Go615229 TripAdvisor review

We love the hotel! My daughter and I stayed in room 1407 (on the 4th floor) on April 17-20, 2024. We booked it through AmEx Travel, which classified the room type as a Grand Room with 1 King Bed and Garden View (Premium). It has a separate sitting room, a fridge stocked with complimentary beverages and chocolate bars, an in-room safe, a powder room, and a large marble bath with a tub, a spacious shower, double sinks, and a WC with a bidet. The fruit basket was changed daily and there was nightly turndown service. The room was beautiful and comfortable. The landscaping was lush, the architecture was majestic, and the decor throughout the hotel was elegant. The services were impeccable, from the concierge to housekeeping to the restaurant staff who served our breakfast every morning. Our arrival was greeted by 3 friendly concierge staff who guided us to check-in. A welcome drink was offered and the check-in process was efficient. Special shoutout to Bruce and Frank at the concierge desk. I called the hotel a month before our arrival to inquire about booking a private car for airport pickup/dropoff and making arrangement for a private guided tour on one of the 3 days we would be there. Bruce started helping me plan our itinerary and make all the arrangements remotely through WeChat, including pre-purchasing the admission tickets for the Terracotta Warriors. He followed up frequently and sent me reminders of the airport pickup prior to our travel. Bruce was not on duty when we arrived, but Frank knew exactly what the arrangements were, helped us make adjustments to our itinerary, and made sure everything went well for our private tour the next day. Frank also gave us useful tips on sights and restaurants for our free days. In addition to them, the other concierge staff always greeted us with a smile and proactively offered their services. They were extremely well trained and professional. The hotel is centrally located within the old city itself. We were about 20 minutes walking distance away from the City Wall in one direction and the Bell Tower/Muslim Quarters in the other. The daily breakfast offering is wonderful. The buffet offered freshly baked pastries, fresh fruits, cheeses, fresh juices, etc., There is a noodle/ congee bar. You can also order a la carte items from the menu, including western and local favorites. I especially appreciate the long breakfast hours from 6:30-10:30 on weekdays and 6:30-11 on weekends. We really enjoyed our stay and have already recommended the hotel to our friends. We will definitely stay with them again if and when we come back to Xian.

Dear Go615229, Thank you for choosing Sofitel Legend Peoples Grand Hotel and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your motivating comments with the whole team, especially with Frank and Bruce, we are deeply encouraged by your comments and deeply appreciative for that. It is our tireless pursuit to make guests feel welcomed and heart-warming. Our dedication and efforts will never end, and we look forward to welcoming you and your family again in the future. Yours sincerely, Sam Gu Resident Manager

Customer review rating 5.0/5

Ann Couples - Confirmed reviews ALL

Great service!

Dear Ann, Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service, gives us great motivation and we are deeply appreciative for that. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future. Sincerely, Sam Gu Resident Manager

A comfortable stay in a great hotel!

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The staff were pleasant and helpful and the Chinese restaurant was excellent. The only adverse point was that we were not told where to find breakfast. But we managed, breakfast was excellent and overall it was an excellent stay.

Dear Mr. B., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us in general, we sincerely thank you for your recognition and motivation. At the same time, please accept my sincerest apology for the defect, and thank you for pointing it out for our continuous improvement. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future. Sincerely, Sam Gu Resident Manager

Wonderful experience

Customer review rating 5.0/5

Hj Business - Confirmed reviews ALL

The hospitality and service were unsurpassed

Dear HJ, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is our tireless pursuit to make guests feel welcome and heart-warming. We are deeply encouraged by your recognition and sincerely appreciative for that. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future. Wish you a healthy, happy and fruitful 2024. Sincerely, Vlad Burazor General Manager

Historic hotel with really wonderful butlers & staff

TripAdvisor rating 5.0/5

Yiling T TripAdvisor review

A beautiful historic hotel with interesting architecture. Peter, the manager at the in house Italian restaurant was attentive and helpful at breakfast and with our wine selections. The service was top notch, and most of the butlers are fluent in English. The butlers are always on call to attend to our every request. We also really enjoyed the daily happy hour - a good way to unwind after a busy day of sightseeing. Our son suffered from a bout of food poisoning from the HSR meal and threw up all over the couch in the suite's living room. The butlers and housekeeping swooped in to replace the soiled cushions and towels. Our butler even rushed out to purchase isotonic drinks to help our son replenish his electrolytes. All the staff members we encountered never failed to enquire after our son for the rest of our stay. We are so very grateful for their help during his illness!

Dear bunny252, I wish your son has been recovered. Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It is our tireless pursuit to make guests feel heart-warming. We are deeply motivated by your recognition and thank you very much for it. We will keep up our dedication and efforts, and we look forward to welcoming you and your family again in the future. Yours sincerely, Vlad Burazor General Manager

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Other web-users rate our hotel

  • 255 reviews 9.4/10 Location
  • 382 reviews 8.9/10 Room
  • 726 reviews 9.6/10 Service
  • 283 reviews 9.3/10 Vibe
  • 187 reviews 8.1/10 Breakfast
  • 176 reviews 8.5/10 Food
  • 150 reviews 8.2/10 Amenities
  • 91 reviews 9.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.