ibis London Earls Court 3 stars

Customer review rating (ALL Rating) 4.2/5 3,557 reviews

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47 Lillie Road, Earl's Court, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Chargeable CAR PARK available

  • 18 fully-equipped meeting rooms accommodating 800 guests dinner style and 1200 theatre style

  • A short walk to West Brompton ( District Line & Overground )station and Earls Court station.

  • Relax, enjoy a drink and great food in the George & Dragon Pub. Large screen also available.

  • Easy access to Kensington, Chelsea, Harrods, West End, Oxford Street, Buckingham Palace

Our accommodation(s)

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Hotel location

ibis London Earls Court

47 Lillie Road, Earl's Court
SW6 1UD LONDON
United Kingdom

GPS:51.486217, -0.199267

Telephone
Fax +44 20 7381 4450

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,557 reviews

TripAdvisor Rating  3.5/5  5,978 reviews

Worth the price.

TripAdvisor rating 4.0/5

Saakar B TripAdvisor review

Nice cozy rooms. Hotel staffs are friendly. Breakfast spread is pretty nice. The hotel is located in a good location. Two underground stations Earl’s Court and West Brompton at a walking distance. This was our pivot point to roam around London and was quite convenient. Jim from reception is a nice and friendly guy.

Construction

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Was not informed of construction at time of booking or leading up to stay. Only one elevator available to all guests, restaurant was located in a conference room.

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. It is disappointing to learn that the air conditioning in your room was not functioning as expected. While our team works diligently to ensure all guest amenities are in excellent condition, it seems we fell short in this instance. We regret any discomfort this may have caused. We also understand that the warmth of the welcome at check-in sets the tone for the entire stay. It concerns us that you felt our staff did not extend the hospitality and friendliness we pride ourselves on, and for this, we offer our sincere apologies. Your comments are taken seriously and will be shared with our team for review. Additionally, we recognize that any noise disturbances can impact the comfort and restfulness of our guests. We apologize if this negatively affected your stay. We appreciate your comments regarding the speed of the connection and have noted your concerns for potential improvements in our service levels across various hotel areas. Our dedication to cleanliness and sustainable initiatives is unwavering, and we are pleased to know these areas met your expectations, albeit not to their fullest potential. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Supriya Rai, Guest Relations Manager

Good stay:)

Customer review rating 3.5/5

Erlend Friends - Confirmed reviews ALL

Everything was nice. I am used to breakfast being included in hotel stays back home, so not sure whether I like it being an extra or not

Dear Erlend, Thanks very much for your high rating of our hotel. We're delighted to hear that you found your room to be clean, and we sincerely appreciate your positive remarks on the presentation of our hotel despite the ongoing renovations. We aim to maintain the highest standards of cleanliness and guest satisfaction, and it's encouraging to know this was reflected during your visit. However, we regret that the additional cost for breakfast and the early check-in fee did not meet your expectations. Our hotel strives to offer competitive rates and amenities, and we understand the importance of starting the day with a good breakfast. We also offer a variety of room rates, some of which include breakfast for added convenience. Regarding early check-ins, we always aim to accommodate our guests' needs where possible and offer this as a complimentary benefit to our loyal members, as part of the Accor loyalty programme and that is the reason why you were asked to become a member. We will take your comments into consideration as we continuously review our services. Lastly, while we're sorry to learn that you would not recommend our loyalty programme, we value your candid feedback. The ALL – Accor Live Limitless loyalty programme is designed to provide added benefits and convenience to our guests like 10% discount to all bookings, and we regret if it did not meet your expectations on this occasion. We hope to welcome you back in the future. All the best. Georgios Bilias, Guest Relations Manager

Under remodeling no notice to upcoming travelers

Customer review rating 1.0/5

Scott B. Families - Confirmed reviews ALL

Staff was amazing. But the hotel prior to booking should have notified any traveler coming to location status. Nothing stated while booking hotel of remodeling. Going in and out was sometimes a pain, restaurant/bar was not like advertised from booking and we're mediocre at best. We would have booked elsewhere if we knew of the remodeling and condition of hotel. Staying in hotel during early morning you could hear pounding, construction going on. I got food poisoning the 2nd day and the construction which was constant but there was no tv signal from 9 am to 3 pm. Why was that? Like I said staff was great. Really upset this was not listed as remodeling and I would have changed to other hotel if I was able. I will leave some other reviews around on social media so others will not have to go through this and waste their time or money.

Dear Scott, Thank you for taking the time to share your review. We are genuinely disheartened to hear that your stay did not meet the high standards we strive to uphold. We have certain refurbishment operating times to minimize its impact and to ensure guests' comfort, however, we are truly sorry that this was not helpful. While we always aim to ensure our guests are informed of any ongoing hotel developments that may affect their stay, it appears that we fell short in communicating this effectively on this occasion. Furthermore, we regret to learn that the temporary bar setup did not provide the relaxing atmosphere you anticipated. It is concerning to hear that you had food poisoning while staying with us, we wish we had been made aware of this situation while on the premises as such an incident has never occurred as we are health and safety certified. Please rest assured that we will investigate thoroughly to study this case as we take your feedback seriously. It is heartening to note, however, that you found our staff to be amazing. Our team takes great pride in delivering exceptional service, and your kind words will certainly be shared with them. Regarding the invoice discrepancy you mentioned, we would like to assure you that transparency in billing is paramount to us, and we are meticulously reviewing our procedures to prevent any such confusion in the future. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Supriya Rai, Guest Relations Manager

Very poor

Customer review rating 2.0/5

Brian R. Couples - Confirmed reviews ALL

Place was a building site, Drilling till after 5pm at night. Toilet door wouldn't shut due to poor fitting The bar looked like a kids canteen and had the cheek to add a 10% surcharge to orders

Dear Brian, Thank you for taking the time to share your review. We regret to hear that your experience did not meet the expectations you rightly hold for a pleasant stay with us. We aim to provide a comfortable and enjoyable environment for all our guests, and it is apparent that we fell short in this instance. Regarding the bar, we aim to create a welcoming atmosphere for all our guests to unwind and we are sorry to hear that you felt otherwise. We also acknowledge your dissatisfaction with the additional surcharge and appreciate your perspective on this matter. We are committed to providing a restful experience and we are truly sorry that noise disturbances impacted the tranquility of your stay. Our team is always on hand to address any such inconveniences to ensure a more comfortable environment for our guests. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Supriya Rai, Guest Relations Manager

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Other web-users rate our hotel

  • 2,717 reviews 9.4/10 Location
  • 3,970 reviews 6.9/10 Room
  • 3,171 reviews 9/10 Service
  • 97 reviews 6.2/10 WiFi
  • 1,725 reviews 8.9/10 Breakfast
  • 1,502 reviews 7.6/10 Cleanliness
  • 1,076 reviews 6.2/10 Vibe
  • 735 reviews 8.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.