Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,701 reviews

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Description

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,701 reviews

TripAdvisor Rating  4.0/5  1,963 reviews

Excellent séjour

TripAdvisor rating 4.0/5

DougArmstrong Couples - TripAdvisor review

What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Dear Guest, Thank you for your kind words regarding your recent stay at Sofitel Biarritz Le Miramar. We are delighted to learn that despite some inconveniences related to the condition of our facilities, your overall experience was enriching. We are also thrilled to hear that you enjoyed the excellent service provided by our team. Providing a warm and welcoming arrival to our guests is the heart of what we do, and it's rewarding to see our Sofitel Heartits kindness & professionalism recognized. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Excellent

Customer review rating 5.0/5

Michael A. Business - Confirmed reviews ALL

Thank you for making my time there so great. Excellent stay and I look forward to staying again.

Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay with us and that we have contributed to making your time here enjoyable. We're delighted that you're looking forward to staying with us again in the future and we can't wait to welcome you back for another fantastic experience! Warm regards, Juliette Wattinne Guests Experiences & Quality Manager

Fabulous location and charming personelle.

Customer review rating 3.5/5

Gaynor G. Couples - Confirmed reviews ALL

We were surprised and disappointed with the condition of the hotel. We found it to be seriously in need of renovation and did not live up to our expectations of a Sofitel hotel. As our stay was in January, the occupancy level of the hotel was very low. We took our lunch and dinner in an area of the bar , on the reception level. This changed however when a large group arrived for a two day conference. We were then advised that our meals would be served in a small , improvised area on the lower level. This then changed once again to the breakfast room at the end of our stay. Throughout all of this , the staff were charming and professional, and made every effort to make the best of an unfortunate situation. We enjoyed our week of spa treatments and compliment the staff who took care of us during our stay.

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel. While we are delighted to hear that you appreciated our prime location and found our staff to be charming and professional, we regret that our dining venues did not meet your expectations. We understand that the changes in dining arrangements due to the conference group may have been disruptive to your experience, and we apologize for any inconvenience caused. We appreciate your patience and understanding during this time. On a positive note, we are pleased to hear that you enjoyed your week of spa treatments and that our staff took good care of you throughout your stay. Your kind words will be shared with our team, who will be encouraged by your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional Sofitel experience. Warm regards, Juliette Wattinne Guests Experiences & Quality Manager

Dirty and rundown

TripAdvisor rating 2.0/5

Lucie M TripAdvisor review

Usually I like Sofitel so I was expecting the same quality. As soon as we pulled up to the hotel, we were disappointed the marquee was hanging the paint was chipping on the entrance building. Our room balcony was molded. Caulking was hanging ,the hallways baseboards were disgustingly, dirty, and ripping from the wall, I have never seen such a dirty, Hotel. I believe it’s because they are joining with condos, and the owners don’t want to renovate or something. Oh, and I forgot to mention the gym the paint on the wall was all molded. They had water infiltration through the skylights. I was a little bit scared to be there.

Dear Guest, We first would like to thank you for taking the time to share with us your impressions following your first stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are very sorry to read that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconveniences encountered during your stay. Your stay doesn't reflect in any case the quality we attend to deliver. Be assured that all your observations have been communicated to our director who will undertake the appropriate measures. We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Amazing staff, amazing service, amazing facilities, plus a great location

Customer review rating 5.0/5

Charlotte H. Friends - Confirmed reviews ALL

Last minute booking, treated like royalty, a lovely séjour!

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Other web-users rate our hotel

  • 512 reviews 9.2/10 Location
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  • 1,322 reviews 9.2/10 Service
  • 403 reviews 3.7/10 Vibe
  • 364 reviews 8.3/10 Comfort
  • 292 reviews 3.7/10 Amenities
  • 239 reviews 8/10 Breakfast
  • 156 reviews 2.4/10 Value

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