Travel information: Travel restrictions and global cancellation policy

Updated: 1st July, 2022

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. We are also continuing to embed the ALLSAFE Cleanliness and Prevention Label within our hotels, which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.

To learn more about ALLSAFE:

Click here

Booked a flexible rate directly with Accor?

Guests who booked fully refundable rates may cancel or modify their reservations without penalties on (provided that the exact rate policy of your original booking will apply to your revised booking).

Third party bookings:

Third parties are required to follow the Accor cancellation policy set out above. If you who booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification or cancellation applicable to your booking.

Group bookings:

For all group bookings, including meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, and will be assessing on a case by case basis the need to cancel or postpone events.


If you booked through the following websites, please refer to the applicable terms and conditions in the links below
•  Adagio:
•  Mama Shelter:
•  Banyan Tree:
•  Mantis:
•  SBE:

We recommend that all travellers review guidance from the World Health Organization and follow any travel advice issued by their home countries.
For a complete list of hotels contact information, please refer to