Pullman Miri Waterfront 5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 3.180 opiniones

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Descripción

Extras del hotel

  • Disfrute de un cómodo acceso al centro de la ciudad de Miri

  • Punto de acceso a Internet y acceso gratuito a Internet WIFI en todo el hotel

  • Todas nuestras habitaciones ofrecen vistas al océano o al río

  • Parking cubierto con seguridad las 24 horas

  • Impresionantes vistas panorámicas de la ciudad desde el Executive Lounge en la planta 24.

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Localización del hotel

Pullman Miri Waterfront

Lot 1347 Miri Waterfront, Commercial Centre, Sarawak
98000 MIRI
Malasia

GPS:4.398145, 113.985265

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  4.3/5  3.180 opiniones

Valoración de TripAdvisor  4.0/5  599 opiniones

Lousy Breakfast Service!

Nota de Tripadvisor 2.0/5

jokl78 De negocios - Valoración certificada de TripAdvisor

Room was ok. However poor breakfast. Glass plate and bowl they are all dirty. Both days also dirty. The cook at the egg station always showing hwr black and sour face for both days too. Not sure what is wrong with her. Food quality also dropped.

Dear jokl78, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Very comfortable stay

Nota de Tripadvisor 5.0/5

ryansg Valoración certificada de TripAdvisor

The hotel location is very central. It's a short walk to the new Times Square and there are plenty of restaurants and convenience stores nearby. The rooms are spacious and clean, and I love the big windows that provides a great view of the city or the sea. The beds are firm and comfortable. The breakfast spread is magnificent. There's a large selection of food. I loved the Sarawak laksa, and meat curries. Do note that it's RM68/person, if you did not include breakfast in your room booking. The executive lounge had wonderful views and the spread was good there too. Outside of breakfast and cocktail hour, there is no food, only drinks are available. Service was excellent and a highly of my stay. - Really appreciate the executive lounge staff for helping to bring food and drink to my aged parents. - Our service requests were attended to promptly (e.g. they sent maintenance to look at a bathroom leak almost immediately). - The cleaning staff smiled and greeted guests, and they were prompt with cleaning the rooms and replenishing water and toiletries. The gym has an improved layout, it's more spacious and easier to move around. However, the counter was unmanned, which made it tricky to get someone to turn on the jacuzzies. Do note the spa is currently closed. My family and I booked 4-5 rooms for a week to celebrate CNY and noticed a few areas which could be improved: 1. The aircon system is noisy, ranging from a humming sound to knocking as the thermostat disengages (this was in 2316). 2. Please replace the off-brand TV remotes. Most of them were hard to operate or the keys were stuck, and they kept increasing the volume or made it impossible to turn off the TV, as the TV would keep turning itself on. It drove me nuts before I figured out the problem and removed the batteries from the remote. 3. Our check in was delayed. We got one room at around 5pm, and we had to check in person a few times when recep said they would call. It was CNY and the hotel was fully-booked, and I can understand the difficulty but most hotels would offer to comp a couple of drinks for the delay. 4. I wanted to upgrade one of the deluxe rooms to access the executive lounge, but was told it was RM100/pax to access the lounge and another RM100 to upgrade the room. This is a lot more than booking the executive room in the first place. Maybe review how people can pay for upgrades more easily?

Dear ryansg, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Bad experience

Nota de Tripadvisor 3.0/5

IreneC3906 Valoración certificada de TripAdvisor

This is my worst trip. I booked via Accor app and intended it to be for three pax. But the app is dodgy and doesn't allow me to select three. So I selected two guest with club access. However upon arrival I was informed only two can access to the club, the third has to pay. I was also 'accused' of not booking for three pax. I showed the dodgy app to the staff and finally staff allows the third pax into the lounge, else we hv to pay more than 100rm for a crappy lounge . But this doesn't resolve my future issues. And this doesn't resolve the fact that only two can access to the breakfast at the ground floor lobby. This isn't my first time staying at pullman and isn't my first time at any hotel lounges. The staffs at le Méridien at sabah are much more flexible, allowing me to change room or modify request upon arrival. And when I booked with Méridien at kk, I was able to select three pax upon booking too. The lounge at Méridien is definitely far more superior than this pullman at miri. I don't understand why the staff at pullman doesn't allow me to modify the request of having the third pax.. Or having the third as part of the package deal that I am happy to pay instead of paying a ridiculous 100rm for a sub par lounge, sub par food.

Dear IreneC3906, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Jean Guest Experience Manager.

Crap hotel

Nota de Tripadvisor 1.0/5

Weila L En familia - Valoración certificada de TripAdvisor

The service was crap we asked for 1 pillow and they said they had no more pillows ?! And then we told them that we booked the accomodation for three people then they came to our room with two pillows, where did they get the two pillows from🤨! Then the next day we went to the pools before I got into the pool we ordered some chips and some satay sticks. After 45 minutes the chips but they were cold😕 and then we wanted some tomato sauce that took 3 minutes by the time the sauce came we already finished the chips😕.Then after 50 minutes the satay came same thing they were cold too!😧

Dear Weila L, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Estancia muy agradable

Nota de clientes de Avis 5.0/5

Ma.del C. R. M. Negocios - Comentarios confirmados ALL

guest relations, y concierge muy amables, igualmente en el restaurant y en la piscina

Dear Maria Del Carmen Rico m., We very much appreciate your comments regarding your stay at the Pullman Miri Waterfront. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayang Roszina Assistant Front Office Manager PULLMAN MIRI WATERFRONT LOT 1347 WATERFRONT COMMERCIAL CENTRE 98000 MIRI SARAWAK – MALAYSIA T. +(60) 85… – M. (60) 16… - F.+(60) 85… H9…

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.027 opiniones 9.5/10 Ubicación
  • 2.843 opiniones 7.6/10 Habitación
  • 1.877 opiniones 7.9/10 Servicio
  • 52 opiniones 7.4/10 Internet
  • 1.281 opiniones 8.2/10 Comodidad
  • 1.168 opiniones 5.2/10 Limpieza
  • 796 opiniones 7.6/10 Desayuno
  • 396 opiniones 8.6/10 Ambiente

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