Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 1,184 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

Our accommodation(s)

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Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,184 reviews

TripAdvisor Rating  4.5/5  1,664 reviews

Certificate of excellence 2023

Phenomenal location.

Customer review rating 4.5/5

Gabi M. Couples - Confirmed reviews ALL

Made to feel like home away from home. Staff were just wonderful.

Dear Ms. T., We thank you for taking the time to provide us with your feedback. We're thrilled to hear that our location served you well and that our staff made you feel like you were at a home away from home. It's always our intention to provide a welcoming atmosphere. We regret to hear about your experience with the shower head. While we continuously strive for excellence in all aspects of our service, we appreciate your feedback as it helps us to improve our guest experience. We hope to welcome you again. Best wishes, Wencke Bolsius, General Manager

Centrally Located Amsterdam Hotel with Excellent Service

Customer review rating 5.0/5

J G. Solo - Confirmed reviews ALL

The Swissotel in Amsterdam has a really good location, a 10 minute or so walk from the Central railway station. All of Amsterdam's main visitor highlights can be walked to easily. The rooms are comfortable and well equipped and the staff universally provide excellent service.

Dear J G., Thank you for reviewing your recent stay at our hotel. We're delighted to hear that you found our location to be convenient for exploring the city and that our rooms met your comfort expectations. It's especially rewarding to know that our staff made a significant positive impact on your stay. We take great pride in our team's dedication to providing personalized service, which is central to the experience we strive to offer. We hope to have the pleasure of welcoming you back in the future, ensuring another stay that lives up to your expectations. We look forward to seeing you again in the future. Best wishes, Wencke Bolsius, General Manager

Great location

Customer review rating 5.0/5

Tom R. Couples - Confirmed reviews ALL

Warm welcome, clean rooms. Can't complain.

Dear Mr L., It's a real reward to receive such a great review. We are delighted to hear that you found our location convenient and appreciated the comfort of your room. It is wonderful to know that our team's attentiveness and friendliness contributed to your memorable stay. We hope to have the pleasure of welcoming you back to our hotel in the future, and we will continue to strive for excellence in providing a remarkable travel experience. We look forward to the pleasure of welcoming you back. Our kindest regards, Wencke Bolsius, General Manager

Good hotel but incorrect room

Customer review rating 2.0/5

Raaj Friends - Confirmed reviews ALL

Booked a king room. Called 4 times to downgrade to a twin due to change of plans. Even confirmed with BA. Confirmed with name change too. When checking in, was told no twins available, so the other guest essentially slept on the floor for 2 nights. Was a real spoiler for my 40th . Amsterdam is always lovely tho.

Dear Raaj, Thank you for taking the time to review your visit. We're delighted to hear that you appreciate the charm of Amsterdam and seem to have enjoyed the city's offerings. It's disheartening, though, to learn of the issue you experienced with your room allocation. While our team strives to accommodate all guest requests, it appears there was a misunderstanding regarding your room type, for which we sincerely apologize. We are fully committed to ensuring our guests' comfort and satisfaction, and we regret that we fell short in your case. Rest assured, we take your experience seriously and will look into how we can prevent such occurrences in the future. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Wencke Bolsius, General Manager

Centrally Located Amsterdam Hotel with Excellent Service

TripAdvisor rating 5.0/5

AFCWomble42 TripAdvisor review

The Swissotel in Amsterdam has a really good location, a 10 minute or so walk from the Central railway station. All of Amsterdam's main visitor highlights can be walked to easily. The rooms are comfortable and well equipped and the staff universally provide excellent service.

Dear AFCWomble42, Thank you for this great review. We're delighted to hear that our central location contributed positively to your Amsterdam visit, making the city's main attractions easily accessible. Your compliments on our comfortable rooms and well-equipped facilities are greatly appreciated, as we strive to provide a tranquil environment for our guests. Additionally, it's rewarding to know that our team's dedication to service excellence met your expectations. We are committed to maintaining the high standards of hospitality that you experienced, and it's feedback like yours that encourages us to continue enhancing our guest experience. We look forward to welcoming you back. Best regards, Wencke Bolsius, General Manager

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Other web-users rate our hotel

  • 1,299 reviews 9.6/10 Location
  • 1,307 reviews 6.7/10 Room
  • 1,273 reviews 8.5/10 Service
  • 16 reviews 7.9/10 WiFi
  • 494 reviews 6.6/10 Cleanliness
  • 444 reviews 6.8/10 Breakfast
  • 29 reviews 4.9/10 Bar

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