Novotel São Paulo Berrini 4 stars

Customer review rating (ALL Rating) 4.5/5 2,975 reviews

Novotel São Paulo Berrini - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel near Transamérica Expo Center (5 km)

  • And 700 meters from the Morumbi Mall.

  • Congonhas Airport is just 5 km from our hotel

  • Pet Friendly: contact the hotel for information

  • Hotel just 200 m from the United States Consulate

Our accommodation(s)

Hotel location

Novotel São Paulo Berrini

Rua Henri Dunant, 792, Chacara Santo Antonio
04709-110 SÃO PAULO
Brazil

GPS:-23.62733, -46.69881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

The modern GB Berrini offers an exquisite dining experience. Enjoy a delicious continental breakfast buffet and a la carte lunch and dinner menu; specializing in international and contemporary cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,975 reviews

TripAdvisor Rating  4.0/5  208 reviews

Just the necessary…

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I always to avoid hotels where they sell condoms in the room, they are usually of a low standard. So is this Novotel. They do not even have free drinking water in the room.

Dear Guest, Thank you for the review of our hotel! Sincerely, ovotel São Paulo Berrini

Customer review rating 0.5/5

Samira W. Solo - Confirmed reviews ALL

I was placed in a Handicapped room because the hotel was at “capacity”. My reservation was made well in advance.

Dear Samira W., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

Nice bedroom

Customer review rating 3.5/5

Sabrina R. P. C. Business - Confirmed reviews ALL

We are increasingly aware of the importance of regular physical activity. Therefore, it is important that every hotel offers a gym with modern and varied weight training and aerobic equipment. This was my only disappointment with the hotel.

Dear Sabrina Rossi Perez c., We very much appreciate your comments regarding your stay at the Novotel São Paulo Berrini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

good saty

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

bed very comfortable, bathroom also nice and spacious. Breakfast could be improved because not so much offer of various foods. important to provide map of the city and good addresses for the customers who would like to visit a little bit. Employees were taking care of us and nice. Too much noise with the refrigerator in the room. Globally it was nice and satisfying.

Dear Elodie R., We very much appreciate your comments regarding your stay at the Novotel São Paulo Berrini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

Never again

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My coworker was staying in the room next to mine and had a huge amount of US dollars stolen from her bag and the hotel did not take any responsibility about it. Totally unacceptable. It means that anyone can access your room and possibly pose you harm.

Dear Roberto M., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Berrini. I am sorry that your experience did not meet your expectations At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All rooms are equipped with safe deposit box. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner Gerente Geral Novotel São Paulo Berrini

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Other web-users rate our hotel

  • 505 reviews 9.2/10 Location
  • 905 reviews 8.5/10 Room
  • 915 reviews 8.5/10 Service
  • 28 reviews 7.9/10 WiFi
  • 563 reviews 8.7/10 Breakfast
  • 387 reviews 8.7/10 Cleanliness
  • 376 reviews 7.2/10 Comfort
  • 281 reviews 9.6/10 Vibe

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