Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,679 reviews

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Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 3:30pm to 4:30pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,679 reviews

TripAdvisor Rating  4.0/5  103 reviews

Friday night in the city

Customer review rating 2.5/5

Trevor S. Couples - Confirmed reviews ALL

For some reason we were given a disabled room which was clean and functional except for a very noisy air conditioner.. Chocolate hour was great.

Dear Trevor, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mövenpick Team

Nice location good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Place was well located clean and overall good however the king bed is two singles which means there is a gap in the middle of the bed making it difficult to sleep

Dear Glenn, Thank you for taking the time to share your feedback, and we appreciate the comments regarding the bed in your room. We want all of our guests to have an enjoyable and comfortable stay and your review will help us to ensure we are able to deliver this for all of our guests. We hope to welcome you back to our hotel very soon! Sincerely, The Mövenpick Team

Wonderful

Customer review rating 5.0/5

Sharon Couples - Confirmed reviews ALL

We had a wonderful stay at this hotel. Came for our wedding anniversary and loved it. Great rooms with a chilled vibe. Loved the little touches. A stunning little sweat treat was waiting in our room. Great location for regional Vic travellers. Staff were lovely.

Dear Sharon N., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

Poor service

Customer review rating 0.5/5

Bill Business - Confirmed reviews ALL

Arrived on the second day of a 3 night booking to be told my booking had been cancelled / rebooked and there was no room available for me. Additionally, no parking was available within the building. No-one was contacted regarding this 'practice' of rebooking and given a refund was attempted and refused I find it mildly offensive that this is a known revenue generator.

Dear Gary B., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, when booking via third party websites, like booking.com and the booking is pre-paid by a Booking.com virtual credit card, if a guest has not advised, they will not be arriving at the hotel on the date of the reservation. The hotel contacts the third-party website to advise the guest has not arrived and the booking is cancelled through Booking.com web portal, as the hotel is charged a very substantial commission for each reservation third party websites generate. I am sorry that the information in regard to onsite car parking on all websites is not easy to understand, we will look at the wording of these, as we do not offer onsite parking, we ask the guests to please contact the hotel prior to arrival for parking options. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Well located with excellent staff!

Customer review rating 4.0/5

Richard V. N. Families - Confirmed reviews ALL

Everything was great as always. One negative point was just the room service item. The hamburger was sent back because it was pretty much burnt. The second attempt was not much better at all. Otherwise great experience and the assistance from the staff in all matters are truly appreciated.

Dear Tatun W., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. We're delighted to hear that you had an overall great experience and that our staff's assistance was appreciated. Please accept our sincere apologies for the disappointment with the room service hamburger. Your comments have been shared with our culinary team to ensure such incidents are avoided in the future. We hope to have the opportunity to welcome you back soon for a flawless experience. Sincerely, Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

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Other web-users rate our hotel

  • 1,753 reviews 9.6/10 Location
  • 2,243 reviews 8.2/10 Room
  • 2,393 reviews 9/10 Service
  • 27 reviews 7.7/10 WiFi
  • 913 reviews 7.3/10 Food
  • 832 reviews 8.8/10 Cleanliness
  • 733 reviews 9.5/10 Vibe
  • 626 reviews 8.3/10 Amenities

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